Went through the drive thru and spent 25 minutes at curbside 6 for chicken nuggets just to go inside along with other people waiting for their orders… asked for ice cream at the drive thru and was told the machine was down, but when I go inside to find out why I am waiting so long I SEE THEM MAKING SUNDAES for other people. What the hell. Terrible service and terrible management.
Also, sorry for whoever ordered DoorDash and gets their ice cream.. management looked the dasher in her eyes when ask not to put hot fries on top of the ice cream or it will melt and said ‘ I just put items into the bag’ without remotely caring. Your Dasher tried to help you out.
Atmosphere: 1
Food: 1
Service: 1
Tiffany Smith
Spent 30 dollars and got home to old nuggets and fries something I wouldn’t feed my dogs then tried calling and no answer.so I took my food back up there to have it cooked fresh and they did but the girl packed my bag and sat it beside her while she was playing on her tablet it was just terrible service all together
Atmosphere: 1
Food: 1
Service: 1
Joyce Wilson
Very good 👍
Atmosphere: 5
Food: 5
Service: 5
James Walters
They were very busy and a little confused about what order went to witch customer.
Atmosphere: 3
Food: 3
Service: 3
Vicki Anderson
On a road trip, we stopped at McDonald’s on Hopkinsville Road in Montgomery, Kentucky at 7 AM. The lobby doors were locked. I saw 10 or 12 people trying to get in, walking from door-to-door since there were no signs. When we went through the drive-through, we were told there wasn’t enough staff to open the lobby. This means that customers can’t use the facilities or sit down and eat. Poor customer service!
Atmosphere: 5
Food: 5
Service: 2
Harry Copeland
Good food heard worker's using foul language not very family friendly
Atmosphere: 3
Food: 4
Service: 4
Nytue King
Disappointed!
Food: 1
Service: 1
Madison Clayton
The service was horrible, food was average. The front counter was closed with a sign that said to use the kiosk, which we don’t mind but it made it very difficult to get service when we were missing a burger, our sauces, our drinks, and one burger had a hair on it. I stood at the pickup window for probably 10 minutes and while multiple team members made eye contact with me, I finally had to ask for service when it was obvious they did not plan to acknowledge me. There were also wet floor signs across the entire restaurant, including in front of doorways. I guess that is one way to make sure people can’t sue you for neglecting the care of the store, however, my mother did trip on the sign when she stepped around the back of her chair to leave.
Atmosphere: 1
Food: 3
Service: 1
Proud U.S. Veteran
The food was hot hot hot and fresh, the restaurant was clean and being cleaned while we were there, the service was wonderful! I will definitely be going back to this specific location. These days, it's really hard to find a McDonald's that serves you hot food, in a clean restaurant with impeccable service. The employees are doing a wonderful job!! That's a direct reflection of your management and while we were there, management was being proactive with the employees to keep the moral up. Great job guys!!!
Atmosphere: 5
Food: 5
Service: 5
Sharon
I went through drive through. The person that answered seemed distracted. I had to keep repeating my order and they were still putting it in wrong. I finally said I will just drive to windows because you seem to be having issues. The food was cold and the lady was short with me at the windows. I said must be having a bad day, so I just let it go.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Mcnuggets, Mcchicken, French Fries
Recommended dishes: World Famous Fries, Quarter Pounder Hamburger, Mcchicken, Double Cheeseburger
Chad Stokes
It's McDonalds. Get what you pay for.
Joseph Hopwood
The manager was mad we came into the lobby, was rude, and made getting our food a bad experience. I don't know why she was upset, the lobby was still open, and it was a group of around 20 with simple orders.
Went through the drive thru and spent 25 minutes at curbside 6 for chicken nuggets just to go inside along with other people waiting for their orders… asked for ice cream at the drive thru and was told the machine was down, but when I go inside to find out why I am waiting so long I SEE THEM MAKING SUNDAES for other people. What the hell. Terrible service and terrible management.
Also, sorry for whoever ordered DoorDash and gets their ice cream.. management looked the dasher in her eyes when ask not to put hot fries on top of the ice cream or it will melt and said ‘ I just put items into the bag’ without remotely caring. Your Dasher tried to help you out.
Atmosphere: 1
Food: 1
Service: 1
Spent 30 dollars and got home to old nuggets and fries something I wouldn’t feed my dogs then tried calling and no answer.so I took my food back up there to have it cooked fresh and they did but the girl packed my bag and sat it beside her while she was playing on her tablet it was just terrible service all together
Atmosphere: 1
Food: 1
Service: 1
Very good 👍
Atmosphere: 5
Food: 5
Service: 5
They were very busy and a little confused about what order went to witch customer.
Atmosphere: 3
Food: 3
Service: 3
On a road trip, we stopped at McDonald’s on Hopkinsville Road in Montgomery, Kentucky at 7 AM. The lobby doors were locked. I saw 10 or 12 people trying to get in, walking from door-to-door since there were no signs. When we went through the drive-through, we were told there wasn’t enough staff to open the lobby. This means that customers can’t use the facilities or sit down and eat. Poor customer service!
Atmosphere: 5
Food: 5
Service: 2
Good food heard worker's using foul language not very family friendly
Atmosphere: 3
Food: 4
Service: 4
Disappointed!
Food: 1
Service: 1
The service was horrible, food was average. The front counter was closed with a sign that said to use the kiosk, which we don’t mind but it made it very difficult to get service when we were missing a burger, our sauces, our drinks, and one burger had a hair on it. I stood at the pickup window for probably 10 minutes and while multiple team members made eye contact with me, I finally had to ask for service when it was obvious they did not plan to acknowledge me. There were also wet floor signs across the entire restaurant, including in front of doorways. I guess that is one way to make sure people can’t sue you for neglecting the care of the store, however, my mother did trip on the sign when she stepped around the back of her chair to leave.
Atmosphere: 1
Food: 3
Service: 1
The food was hot hot hot and fresh, the restaurant was clean and being cleaned while we were there, the service was wonderful! I will definitely be going back to this specific location. These days, it's really hard to find a McDonald's that serves you hot food, in a clean restaurant with impeccable service. The employees are doing a wonderful job!! That's a direct reflection of your management and while we were there, management was being proactive with the employees to keep the moral up. Great job guys!!!
Atmosphere: 5
Food: 5
Service: 5
I went through drive through. The person that answered seemed distracted. I had to keep repeating my order and they were still putting it in wrong. I finally said I will just drive to windows because you seem to be having issues. The food was cold and the lady was short with me at the windows. I said must be having a bad day, so I just let it go.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Mcnuggets, Mcchicken, French Fries
Restaurantji Recommends
No problems
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Quarter Pounder Hamburger, Mcchicken, Double Cheeseburger
It's McDonalds. Get what you pay for.
The manager was mad we came into the lobby, was rude, and made getting our food a bad experience. I don't know why she was upset, the lobby was still open, and it was a group of around 20 with simple orders.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Egg Mcmuffin, Chicken Mcnuggets
I had to take stars away because when I got to work I had no hash brown with my big breakfast. I was so disappointed. Everything else was great!
Food: 3
Service: 3
Loading...