Excellent customer service, conveniently located. We were greeted immediately, fully stocked shelves. Clean, fresh, hot and delicious!
Atmosphere: 5
Food: 5
Service: 5
Mechille Mason
My friend and I received great service. We love Dunkin
Atmosphere: 5
Food: 5
Service: 5
D R
Literally the worst donuts ive had. I seriously feel like i can get better donuts at any bakery in NKY. I wish I could post a pic of the donuts I always get from independence dunkin but there terrible. The fact that they sell them for money amazes me how there still in business when donuts are there most popular food item. Lol im done with independence dunkin.
Food: 1
Glynn Spivey
Not sure what the change point has been in the last few months and even more severe in the last several weeks but every time I go it’s at least a 20-30 minute wait…especially if you order any food items. Today, I placed a mobile order 30 minutes PRIOR to arriving at the store. I walk in to pure chaos and angry customers everyone asking for refunds. It seemed like the 20 people or so working had no clue how to actually run the shop. 5 different people asked me what I was waiting for and all said the same thing…were working on it. Finally the first kid that inquired came back over and asked again…he laughed and said oh yea I remember you from an hour ago. I took the food but after we drove off my daughter let me know the order was made wrong. This is the 3rd time in the last 2 months that I’ve ordered the $6 sandwich and been given the $2 wrap. I normally stop by 4-5 times a week but today was it for me. We’ll leave a little earlier from now on and support Bailey Jayne’s in Walton.
Atmosphere: 1
Food: 3
Service: 1
brooklyn rose
I go to Dunkin at least 4 times a week and ask for the same drink. Dunkin always makes it perfect or is willing to remake it to fit my needs. Without complaint. Thanks Dunkin!!
Atmosphere: 5
Food: 5
Service: 5
Vigo the Carpathian
Normally okay. But for the past few times the idea of making Americano has become foreign to them. It is made with hot water, not cold water. Either. Learn how to make it or take it off your menu and I will find it somewhere else.
Kaela Stewart
You young girls need a new job, can’t provide the correct or proper service needed to be a barista. -100/10
Atmosphere: 1
Food: 1
Service: 1
Kelby Ghaner
Place is actually filthy, got 10 people working and can’t make one simple drink.
Gloria
Paid nearly $4 for a watered down refresher. I can’t wait until Starbucks in Independence opens up. Dunkin Independence is a waste of money. 9 out of 10 drinks I’ve ordered from here are wrong.
Mike C
Three of the last four visits have been unable to be fulfilled or incorrectly fulfilled or both. Out of items when you arrive that were ordered from the mobile or the wrong item order. They have been unable to refund app purchases as well.
The drive-thru was busy so I thought I'd walk in. I stood there for 5 minutes without even being acknowledged. It was so uncomfortable that I just had to turn around and leave. No one said hello or I'll be with you in a minute. It was like I wasn't even there.
Peri Schmidt
Guy working drive thru at around 2:30 was very nice and latte was good. Thx :)
Amanda Fehler
The breakfast sandwich I got was so nasty it tasted funny I got the sausage cheese, croissant. Will never get food there ever again.
Michael hk
Even when it's packed the service is quick. Staff is patient and they always have enough donuts.
Danielle B
Soggy hashbrowns falling apart. Nasty Iced coffee awful. Friendly staff. But Definitely will not return
Excellent customer service, conveniently located. We were greeted immediately, fully stocked shelves. Clean, fresh, hot and delicious!
Atmosphere: 5
Food: 5
Service: 5
My friend and I received great service. We love Dunkin
Atmosphere: 5
Food: 5
Service: 5
Literally the worst donuts ive had. I seriously feel like i can get better donuts at any bakery in NKY. I wish I could post a pic of the donuts I always get from independence dunkin but there terrible. The fact that they sell them for money amazes me how there still in business when donuts are there most popular food item. Lol im done with independence dunkin.
Food: 1
Not sure what the change point has been in the last few months and even more severe in the last several weeks but every time I go it’s at least a 20-30 minute wait…especially if you order any food items. Today, I placed a mobile order 30 minutes PRIOR to arriving at the store. I walk in to pure chaos and angry customers everyone asking for refunds. It seemed like the 20 people or so working had no clue how to actually run the shop. 5 different people asked me what I was waiting for and all said the same thing…were working on it. Finally the first kid that inquired came back over and asked again…he laughed and said oh yea I remember you from an hour ago. I took the food but after we drove off my daughter let me know the order was made wrong. This is the 3rd time in the last 2 months that I’ve ordered the $6 sandwich and been given the $2 wrap. I normally stop by 4-5 times a week but today was it for me. We’ll leave a little earlier from now on and support Bailey Jayne’s in Walton.
Atmosphere: 1
Food: 3
Service: 1
I go to Dunkin at least 4 times a week and ask for the same drink. Dunkin always makes it perfect or is willing to remake it to fit my needs. Without complaint. Thanks Dunkin!!
Atmosphere: 5
Food: 5
Service: 5
Normally okay. But for the past few times the idea of making Americano has become foreign to them. It is made with hot water, not cold water. Either. Learn how to make it or take it off your menu and I will find it somewhere else.
You young girls need a new job, can’t provide the correct or proper service needed to be a barista. -100/10
Atmosphere: 1
Food: 1
Service: 1
Place is actually filthy, got 10 people working and can’t make one simple drink.
Paid nearly $4 for a watered down refresher. I can’t wait until Starbucks in Independence opens up. Dunkin Independence is a waste of money. 9 out of 10 drinks I’ve ordered from here are wrong.
Three of the last four visits have been unable to be fulfilled or incorrectly fulfilled or both. Out of items when you arrive that were ordered from the mobile or the wrong item order. They have been unable to refund app purchases as well.
Restaurantji Recommends
The drive-thru was busy so I thought I'd walk in. I stood there for 5 minutes without even being acknowledged. It was so uncomfortable that I just had to turn around and leave. No one said hello or I'll be with you in a minute. It was like I wasn't even there.
Guy working drive thru at around 2:30 was very nice and latte was good. Thx :)
The breakfast sandwich I got was so nasty it tasted funny I got the sausage cheese, croissant. Will never get food there ever again.
Even when it's packed the service is quick. Staff is patient and they always have enough donuts.
Soggy hashbrowns falling apart. Nasty
Iced coffee awful. Friendly staff. But Definitely will not return
Food: 1
Service: 2
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