Place is actually filthy, got 10 people working and can’t make one simple drink.
Gloria
Paid nearly $4 for a watered down refresher. I can’t wait until Starbucks in Independence opens up. Dunkin Independence is a waste of money. 9 out of 10 drinks I’ve ordered from here are wrong.
Mike C
Three of the last four visits have been unable to be fulfilled or incorrectly fulfilled or both. Out of items when you arrive that were ordered from the mobile or the wrong item order. They have been unable to refund app purchases as well.
lane2741
The drive-thru was busy so I thought I'd walk in. I stood there for 5 minutes without even being acknowledged. It was so uncomfortable that I just had to turn around and leave. No one said hello or I'll be with you in a minute. It was like I wasn't even there.
Peri Schmidt
Guy working drive thru at around 2:30 was very nice and latte was good. Thx :)
Amanda Fehler
The breakfast sandwich I got was so nasty it tasted funny I got the sausage cheese, croissant. Will never get food there ever again.
Michael hk
Even when it's packed the service is quick. Staff is patient and they always have enough donuts.
Danielle B
Soggy hashbrowns falling apart. Nasty Iced coffee awful. Friendly staff. But Definitely will not return
Food: 1
Service: 2
David Blair
First time here. Had excellent coffee and 2 awesome bavarian cream filled donuts. They also serve sandwiches. Didnt know that!
Atmosphere: 4
Food: 5
Service: 5
Abby
disappointed with my recent visits. I order very simple things, normally no more than 2 or 3 items max so it’s frustrating when my order is wrong (cold or squished food) or things are missing. My last visit, I was paying in cash and After handing over a $20 bill, I gave her a nickel to make it even change of $8. They refused to accept my nickel which is so silly for me to complain about, but it was incredibly simple math and I’m confused why they couldn’t accept my change when I’m paying in cash? Maybe the girl just couldn’t do the math but THEN I got home and realized I was missing food. I hate to complain but this place just keeps getting it wrong and it used to be so good!!
I’ve been going here for years but will never be back. First off they hand me my coffee from the top of the lid, so I have to grab it from the middle. As soon as I get it to bring it in my car it spills all over. The guy at the window just chucked and says “sorry” now I have to clean the interior of my car. They also got the food order wrong and the coffee was not good. The service here has been going down hill
Atmosphere: 1
Food: 1
Service: 1
Ashley Bowman
The fastest Dunkin around. Love the staff too!!
A Brandt
disappointed with my recent visits. I order very simple things, normally no more than 2 or 3 items max so it’s frustrating when my order is wrong (cold or squished food) or things are missing. My last visit, I was paying in cash and After handing over a $20 bill, I gave her a nickel to make it even change of $8. They refused to accept my nickel which is so silly for me to complain about, but it was incredibly simple math and I’m confused why they couldn’t accept my change when I’m paying in cash? Maybe the girl just couldn’t do the math but THEN I got home and realized I was missing food. I hate to complain but this place just keeps getting it wrong and it used to be so good!!
Food: 2
Service: 2
Barret Forbes
The folks here are super friendly and quick.
Atmosphere: 4
Food: 4
Service: 5
Thomas Travillian
I just recently ordered a large caramel mocha frozen coffee. I was very disappointed. It did not look like the last one I had purchased. I was told that Dunkin had changed the drink, and to me, it did not seem as appealing, plus it tasted very different. I will think twice before trying it again. Why change things that are already good?? You may have lost me!
Place is actually filthy, got 10 people working and can’t make one simple drink.
Paid nearly $4 for a watered down refresher. I can’t wait until Starbucks in Independence opens up. Dunkin Independence is a waste of money. 9 out of 10 drinks I’ve ordered from here are wrong.
Three of the last four visits have been unable to be fulfilled or incorrectly fulfilled or both. Out of items when you arrive that were ordered from the mobile or the wrong item order. They have been unable to refund app purchases as well.
The drive-thru was busy so I thought I'd walk in. I stood there for 5 minutes without even being acknowledged. It was so uncomfortable that I just had to turn around and leave. No one said hello or I'll be with you in a minute. It was like I wasn't even there.
Guy working drive thru at around 2:30 was very nice and latte was good. Thx :)
The breakfast sandwich I got was so nasty it tasted funny I got the sausage cheese, croissant. Will never get food there ever again.
Even when it's packed the service is quick. Staff is patient and they always have enough donuts.
Soggy hashbrowns falling apart. Nasty
Iced coffee awful. Friendly staff. But Definitely will not return
Food: 1
Service: 2
First time here. Had excellent coffee and 2 awesome bavarian cream filled donuts. They also serve sandwiches. Didnt know that!
Atmosphere: 4
Food: 5
Service: 5
disappointed with my recent visits. I order very simple things, normally no more than 2 or 3 items max so it’s frustrating when my order is wrong (cold or squished food) or things are missing. My last visit, I was paying in cash and After handing over a $20 bill, I gave her a nickel to make it even change of $8. They refused to accept my nickel which is so silly for me to complain about, but it was incredibly simple math and I’m confused why they couldn’t accept my change when I’m paying in cash? Maybe the girl just couldn’t do the math but THEN I got home and realized I was missing food. I hate to complain but this place just keeps getting it wrong and it used to be so good!!
Food: 2
Service: 2
Restaurantji Recommends
I’ve been going here for years but will never be back. First off they hand me my coffee from the top of the lid, so I have to grab it from the middle. As soon as I get it to bring it in my car it spills all over. The guy at the window just chucked and says “sorry” now I have to clean the interior of my car. They also got the food order wrong and the coffee was not good. The service here has been going down hill
Atmosphere: 1
Food: 1
Service: 1
The fastest Dunkin around. Love the staff too!!
disappointed with my recent visits. I order very simple things, normally no more than 2 or 3 items max so it’s frustrating when my order is wrong (cold or squished food) or things are missing. My last visit, I was paying in cash and After handing over a $20 bill, I gave her a nickel to make it even change of $8. They refused to accept my nickel which is so silly for me to complain about, but it was incredibly simple math and I’m confused why they couldn’t accept my change when I’m paying in cash? Maybe the girl just couldn’t do the math but THEN I got home and realized I was missing food. I hate to complain but this place just keeps getting it wrong and it used to be so good!!
Food: 2
Service: 2
The folks here are super friendly and quick.
Atmosphere: 4
Food: 4
Service: 5
I just recently ordered a large caramel mocha frozen coffee. I was very disappointed. It did not look like the last one I had purchased. I was told that Dunkin had changed the drink, and to me, it did not seem as appealing, plus it tasted very different. I will think twice before trying it again. Why change things that are already good?? You may have lost me!
Atmosphere: 5
Food: 2
Service: 5
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