I order from this Papa John’s pretty often because I have a child at home and she loves Pizza and pizza is usually the easiest option for us when I get home late from work ~ so we order frequently, I almost always get the same delivery driver. Unfortunately, my experiences with him have been consistently negative. He is rude, shoves the pizza boxes toward my husband instead of handing them over politely, and never says thank you or even acknowledges us when we tip. He usually just mumbles something and walks away. After dealing with this every time we order, we stopped tipping—not out of spite, but because the service is always the same and never respectful. I don’t expect over-the-top friendliness, just basic courtesy. The food itself is fine, but the delivery experience really affects whether I want to keep ordering from this location.
Atmosphere: 3
Food: 5
Service: 1
Katrina Murphy
I would like to thank the gentleman who works at this Papa John”s that helped the young lady who was having car trouble. You are a blessing and you touched so many lives with your humanity. It’s very hard to find people who will help others. So, I was at work and my co-worker sister had an issue with her vehicle. She just happened to be at this Papa John”s parking lot. That’s just tip of the iceberg. So, her car was running hot. She also had a child in the car. My co-worker, was in panic , of course. Not only did she have a child in the car but they had to be to the hospital for a very important appointment. Y’all, this is how good God is: My co-worker called this Papa John”s and explained the situation. The car was running hot. The young man that was working at the time . Went outside and helped.
The moral of the story is not only did the young man help my co-worker sister, but he help the child make it to their appointment, he helped my co-worker and his family by relieving their stress. God put people in the right places at the right time. I really appreciate you young man. May God continue to bless you and you keep using your good heart. We thank and appreciate you!!!!!
Atmosphere: 5
Service: 5
Adam Propps
My sister came into the parking lot with a Van that was over heating and she has no idea how a car works haha. I called him as she was stuck in the parking lot 2 hrs from home and a half hour from the Children’s Hospital where her son was needing to have a follow up appointment with Health Issues he’s dealt with.
I wanna give a Huge Thanks to Thomas the Manager that went out of his way even though he was the only one working at the time it happened to go outside and check the coolant levels on her van and add water so she could get back to the hospital on time to make his doctors appointment.
Atmosphere: 5
Service: 5
TheRealTucker
This is one of the best Papa John’s that I’ve ordered from. The pizza is always made perfectly. Toppings are even, everything is right, food is hot and fresh. Any customizations, extras, etc. are never missed. I usually get carry out and my orders is always ready fast and the staff are friendly and accommodating. The lobby and kitchen are clean and you don’t feel rushed in and out. If I want Papa John’s, this is where I go every time!
Atmosphere: 5
Food: 5
Service: 5
Danielle A
Very good papa johns experience. Ordered online just prior to close , food was fresh and made very well. Great crew tonight 8/16/25
Atmosphere: 5
Food: 5
Service: 5
Gloria Jones
I love Papa John's
Atmosphere: 5
Food: 5
Service: 5
Monica Johnson
Our favorite Papa John's. Pizza is always fresh and good. Staff is always nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuscan 6-Cheese Cheesesticks, Extra Large New York Style Pizza, Pizza Sauce Hoagie, Buffalo Boneless Wings, Papadia \u0026 Drinks Bundle, Sausage Pizza, Chocolate Chip Cookie, New York Style Crust, Epic Stuffed Crust Pizza
Jack Blackwell
On a busy Friday I made my order and it tasted great, I was worried about delivery time and live very local but when I call about to maybe pick it up it was on its way. Less than 15 min hot and fresh on a Friday what more do I need
Atmosphere: 5
Food: 5
Service: 5
Haley Slater
Messed my order up and won't replace it. Website says one thing recipt says another. Great waste of money apparently
Everytime we deal with this store its rude customer service went to use the app it was having issues so just went into the store the person assisting me just had a nasty attitude it killed him it seemed like that he had to do work it's not my fault the app isn't working nor his but he should know how to deal with a customer instead of just being a jerk and taking it out on me they lost the sale today and maybe they should lose more to make the realize we are customers and humans we are the reason they stay open
Atmosphere: 1
Service: 1
donald morgan
had delivery and papa johns is always the best on food and delivery, my wife got a pizza bowl and loved it
Food: 5
Service: 5
Recommended dishes: Pizza
Jennifer Abell
Tonight i received dinner from the location in independence! The food was DELICIOUS!! The food came hot and ready to eat. The man who delivered the food was very presentable and clean and professional. Tonight thank you for giving my family a fresh hot meal! Happy we chose this tonight!
Atmosphere: 5
Food: 5
Service: 5
Faas bubba
I ordered papa johns and it accidentally went to the wrong address. And so I called the papa johns to see what I could do, the person was really rude, saying that they didn't deliver there. That is why i am calling you, becusse I know you don't deliver there . Which isn't true, brcuase I used the app and i have gotten delivery,showing them do not understand their own service and what I'm asking,, and so I asked if I could just refund it and the MANAGER said "yeah that's what I just said" extremely rudely. I understand I messed up with the wrong address,, but you can't talk to a customer like that , and so I got it refunded. Thr manager is rude and should not take calls
Service: 1
Erin Hurst-Ledonne
My pizza that was just delivered looks like it was dropped on the floor. I will never come back to this place again.
I order from this Papa John’s pretty often because I have a child at home and she loves Pizza and pizza is usually the easiest option for us when I get home late from work ~ so we order frequently, I almost always get the same delivery driver. Unfortunately, my experiences with him have been consistently negative. He is rude, shoves the pizza boxes toward my husband instead of handing them over politely, and never says thank you or even acknowledges us when we tip. He usually just mumbles something and walks away. After dealing with this every time we order, we stopped tipping—not out of spite, but because the service is always the same and never respectful. I don’t expect over-the-top friendliness, just basic courtesy. The food itself is fine, but the delivery experience really affects whether I want to keep ordering from this location.
Atmosphere: 3
Food: 5
Service: 1
I would like to thank the gentleman who works at this Papa John”s that helped the young lady who was having car trouble. You are a blessing and you touched so many lives with your humanity.
It’s very hard to find people who will help others.
So, I was at work and my co-worker sister had an issue with her vehicle. She just happened to be at this Papa John”s parking lot. That’s just tip of the iceberg.
So, her car was running hot. She also had a child in the car. My co-worker, was in panic , of course. Not only did she have a child in the car but they had to be to the hospital for a very important appointment.
Y’all, this is how good God is:
My co-worker called this Papa John”s and explained the situation. The car was running hot.
The young man that was working at the time . Went outside and helped.
The moral of the story is not only did the young man help my co-worker sister, but he help the child make it to their appointment, he helped my co-worker and his family by relieving their stress.
God put people in the right places at the right time.
I really appreciate you young man.
May God continue to bless you and you keep using your good heart.
We thank and appreciate you!!!!!
Atmosphere: 5
Service: 5
My sister came into the parking lot with a Van that was over heating and she has no idea how a car works haha. I called him as she was stuck in the parking lot 2 hrs from home and a half hour from the Children’s Hospital where her son was needing to have a follow up appointment with Health Issues he’s dealt with.
I wanna give a Huge Thanks to Thomas the Manager that went out of his way even though he was the only one working at the time it happened to go outside and check the coolant levels on her van and add water so she could get back to the hospital on time to make his doctors appointment.
Atmosphere: 5
Service: 5
This is one of the best Papa John’s that I’ve ordered from. The pizza is always made perfectly. Toppings are even, everything is right, food is hot and fresh. Any customizations, extras, etc. are never missed. I usually get carry out and my orders is always ready fast and the staff are friendly and accommodating. The lobby and kitchen are clean and you don’t feel rushed in and out. If I want Papa John’s, this is where I go every time!
Atmosphere: 5
Food: 5
Service: 5
Very good papa johns experience. Ordered online just prior to close , food was fresh and made very well. Great crew tonight 8/16/25
Atmosphere: 5
Food: 5
Service: 5
I love Papa John's
Atmosphere: 5
Food: 5
Service: 5
Our favorite Papa John's. Pizza is always fresh and good. Staff is always nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuscan 6-Cheese Cheesesticks, Extra Large New York Style Pizza, Pizza Sauce Hoagie, Buffalo Boneless Wings, Papadia \u0026 Drinks Bundle, Sausage Pizza, Chocolate Chip Cookie, New York Style Crust, Epic Stuffed Crust Pizza
On a busy Friday I made my order and it tasted great, I was worried about delivery time and live very local but when I call about to maybe pick it up it was on its way. Less than 15 min hot and fresh on a Friday what more do I need
Atmosphere: 5
Food: 5
Service: 5
Messed my order up and won't replace it. Website says one thing recipt says another. Great waste of money apparently
Atmosphere: 1
Food: 3
Service: 1
Went with In-laws
Picked up their
Orders too !
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Everytime we deal with this store its rude customer service went to use the app it was having issues so just went into the store the person assisting me just had a nasty attitude it killed him it seemed like that he had to do work it's not my fault the app isn't working nor his but he should know how to deal with a customer instead of just being a jerk and taking it out on me they lost the sale today and maybe they should lose more to make the realize we are customers and humans we are the reason they stay open
Atmosphere: 1
Service: 1
had delivery and papa johns is always the best on food and delivery, my wife got a pizza bowl and loved it
Food: 5
Service: 5
Recommended dishes: Pizza
Tonight i received dinner from the location in independence! The food was DELICIOUS!! The food came hot and ready to eat. The man who delivered the food was very presentable and clean and professional. Tonight thank you for giving my family a fresh hot meal! Happy we chose this tonight!
Atmosphere: 5
Food: 5
Service: 5
I ordered papa johns and it accidentally went to the wrong address. And so I called the papa johns to see what I could do, the person was really rude, saying that they didn't deliver there. That is why i am calling you, becusse I know you don't deliver there . Which isn't true, brcuase I used the app and i have gotten delivery,showing them do not understand their own service and what I'm asking,, and so I asked if I could just refund it and the MANAGER said "yeah that's what I just said" extremely rudely. I understand I messed up with the wrong address,, but you can't talk to a customer like that , and so I got it refunded. Thr manager is rude and should not take calls
Service: 1
My pizza that was just delivered looks like it was dropped on the floor. I will never come back to this place again.
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