Horrible service we ordered our pizza at 7 to be delivered we payed with card so we included the tip for the driver with the card it took them till 8:30 to deliver a single pizza then when we got it it was supper cold and had chicken bones stuffed in it.. I will never order a delivery from this place ever again.. and instead of using jerkwad door dash people how about you pay your employees to do it like it's always been done...
Atmosphere: 1
Food: 1
Service: 1
Jeff Cates
Always pretty damn good food and delivery time! Love that I can use more than one free thing per order on the app.
Wasn't much on the buffet like there usually is 30$ for 2 people seems a little much
Atmosphere: 1
Food: 1
Service: 1
johnathan smith
This is by far the worst establishment in the city of Irvine Ky, the management the staff are very lacking in customer service, Beth was so flustered she couldn't keep a straight thought, one young man was very over dramatic flailing his arms and basically running out the door while Beth basically chasing him to console the very upset young man, the staff didn't wear gloves I didn't see anyone wash their hands, I seen one employee bare handed handle veggies place them on the pizza then put those same hands in his pocket and play on his phone or checking his messages then going back to handling food with no washing his hands or wearing gloves, all the while order's were being backed up customers coming in and phone calls coming in left and right meanwhile order's that are finally being completed are just being placed in a warmer and nobody seems to be taking notice customers have been waiting over a half hr just to pick up their online order, Beth did explain to the people waiting for their order's that it's a very new crew and she just doesn't understand why it's so busy on a Friday night on a Memorial day weekend hmm I wonder, I digress let me further proceed to talk abt the young man who wore the glasses I believe his name was Zach I could be wrong on the name, anyway he was more worried abt adjusting himself and worried abt his hair and his very unkept beard than worry abt order's or customers, please don't place this man in charge of money he has no clue, still haven't seen Beth sit still to accomplish one task, anyway after waiting for over 30 minutes behold my order was in the warmer dont know how long it's been in there but wait after Zach telling me oh we don't make the sandwich I ordered online mind you, would I want a substitute, my response was why can't you make the item I ordered it's online, you would have thought Zach could actually give me a straight answer nope he was like do you want a substitute meanwhile talking to some men behind me and totally disregarding anything I said he again was more concerned abt the gentleman behind me and their order rather than mine, needless to say the management and staff in my opinion are in dire need some classes on customer service cleanliness food preparation time management and respect for other's.
Atmosphere: 1
Food: 2
Service: 1
jaden Coffey
Cassidy always has a bright smile, welcoming manners, all around a great person best customer service around!
Atmosphere: 5
Food: 5
Service: 5
Jordan Nolin
Payed $53 for 1 pizza and some wings and they didn't even give me any wings... how do yall sell chicken legs and call them wings? Anyways also didn't get any sauce for my legs but it's pizza hut so what could I honestly expect anyways. ?♂️
Atmosphere: 1
Food: 1
Service: 1
Xena Page
Nick is always so welcoming! The food is amazing! The service is always fast when we go here. Thin crust pepperoni and bacon is absolutely the way to go!! Absolutely love the atmosphere here!
The manager nick and his team are amazing with there customer service really friendly and treat you like family when eating at this establishment this team is awesome
Atmosphere: 5
Food: 5
Service: 5
Charley Powell
Rude!!!!!!!!!!!!
Service: 1
Banjo Kazooie
No refills. No service. No tip. ? we will not be back thank god...... also why are the bathrooms so nasty!
Extremely frustrated with the fact that you spend $90 on pizza (take out), ask for Parmesan cheese packets and are told that you will be charged 75 cents per packet. Are you kidding me??!!! I just spent almost $100 and pizza hut can't throw in some Parmesan packs. You have it on the table for dine in....are you charging your dine in customers a flat rate for the Parmesan and crushed peppers??? What's next, you will charge me to come pick up my own pizza?Three star review because the pizza was good.
J Reece
Buffet hardly has anything on it, a pizza every now and then. You'd think they'd be ready for service and them with a buffet. No cheese for the salad bar, which that could be a supplier problem, but if I had a restaurant I'd get it at a store before I done without cheese in a pizza place. All they had was parmesan.Nobody ask if you wanted a refill, a whole crowd in the kitchen being loud and handling filthy talk. Just a kind of poor experience. Definitely not the pizza hut it used to be. For a buffet I'd just go to Giovanni in Richmond. Plenty pizza, plenty salad, and great people.
Atmosphere: 2
Food: 4
Service: 2
Teresa Dawes
Pizza's were delivered 10 minutes earlier than expected! Toppings were exactly as ordered.
Food: 5
Service: 5
Jessica Eversole (jess)
The food was really good and the service was awesome
Horrible service we ordered our pizza at 7 to be delivered we payed with card so we included the tip for the driver with the card it took them till 8:30 to deliver a single pizza then when we got it it was supper cold and had chicken bones stuffed in it.. I will never order a delivery from this place ever again.. and instead of using jerkwad door dash people how about you pay your employees to do it like it's always been done...
Atmosphere: 1
Food: 1
Service: 1
Always pretty damn good food and delivery time! Love that I can use more than one free thing per order on the app.
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza, Breaded Boneless Wings
Wasn't much on the buffet like there usually is 30$ for 2 people seems a little much
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst establishment in the city of Irvine Ky, the management the staff are very lacking in customer service, Beth was so flustered she couldn't keep a straight thought, one young man was very over dramatic flailing his arms and basically running out the door while Beth basically chasing him to console the very upset young man, the staff didn't wear gloves I didn't see anyone wash their hands, I seen one employee bare handed handle veggies place them on the pizza then put those same hands in his pocket and play on his phone or checking his messages then going back to handling food with no washing his hands or wearing gloves, all the while order's were being backed up customers coming in and phone calls coming in left and right meanwhile order's that are finally being completed are just being placed in a warmer and nobody seems to be taking notice customers have been waiting over a half hr just to pick up their online order, Beth did explain to the people waiting for their order's that it's a very new crew and she just doesn't understand why it's so busy on a Friday night on a Memorial day weekend hmm I wonder, I digress let me further proceed to talk abt the young man who wore the glasses I believe his name was Zach I could be wrong on the name, anyway he was more worried abt adjusting himself and worried abt his hair and his very unkept beard than worry abt order's or customers, please don't place this man in charge of money he has no clue, still haven't seen Beth sit still to accomplish one task, anyway after waiting for over 30 minutes behold my order was in the warmer dont know how long it's been in there but wait after Zach telling me oh we don't make the sandwich I ordered online mind you, would I want a substitute, my response was why can't you make the item I ordered it's online, you would have thought Zach could actually give me a straight answer nope he was like do you want a substitute meanwhile talking to some men behind me and totally disregarding anything I said he again was more concerned abt the gentleman behind me and their order rather than mine, needless to say the management and staff in my opinion are in dire need some classes on customer service cleanliness food preparation time management and respect for other's.
Atmosphere: 1
Food: 2
Service: 1
Cassidy always has a bright smile, welcoming manners, all around a great person best customer service around!
Atmosphere: 5
Food: 5
Service: 5
Payed $53 for 1 pizza and some wings and they didn't even give me any wings... how do yall sell chicken legs and call them wings? Anyways also didn't get any sauce for my legs but it's pizza hut so what could I honestly expect anyways. ?♂️
Atmosphere: 1
Food: 1
Service: 1
Nick is always so welcoming! The food is amazing! The service is always fast when we go here. Thin crust pepperoni and bacon is absolutely the way to go!! Absolutely love the atmosphere here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza, Honey BBQ, Breaded Boneless Wings, Cheese Sticks, Mtn Dew, Cinnamon Sticks
The manager nick and his team are amazing with there customer service really friendly and treat you like family when eating at this establishment this team is awesome
Atmosphere: 5
Food: 5
Service: 5
Rude!!!!!!!!!!!!
Service: 1
No refills. No service. No tip. ? we will not be back thank god...... also why are the bathrooms so nasty!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Wonderful buffet.
Atmosphere: 5
Food: 5
Service: 5
Extremely frustrated with the fact that you spend $90 on pizza (take out), ask for Parmesan cheese packets and are told that you will be charged 75 cents per packet. Are you kidding me??!!! I just spent almost $100 and pizza hut can't throw in some Parmesan packs. You have it on the table for dine in....are you charging your dine in customers a flat rate for the Parmesan and crushed peppers??? What's next, you will charge me to come pick up my own pizza?Three star review because the pizza was good.
Buffet hardly has anything on it, a pizza every now and then. You'd think they'd be ready for service and them with a buffet. No cheese for the salad bar, which that could be a supplier problem, but if I had a restaurant I'd get it at a store before I done without cheese in a pizza place. All they had was parmesan.Nobody ask if you wanted a refill, a whole crowd in the kitchen being loud and handling filthy talk. Just a kind of poor experience. Definitely not the pizza hut it used to be. For a buffet I'd just go to Giovanni in Richmond. Plenty pizza, plenty salad, and great people.
Atmosphere: 2
Food: 4
Service: 2
Pizza's were delivered 10 minutes earlier than expected! Toppings were exactly as ordered.
Food: 5
Service: 5
The food was really good and the service was awesome
Kid-friendliness: It was awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Marinara, Mtn Dew, Hawaiian Chicken Pizza, Cinnamon Sticks
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