The Burger Experience

It's a ghost kitchen

Atmosphere: 1

Food: 1

Service: 1

Definitely a burger experience I must say! My burger literally had a dead roach in it and the fries were so cold!

Atmosphere: 5

Food: 1

Service: 1

Smokey Bones is an oldie but goodie. Haven't been to one in a decade cuz didn't have one nearby. The mini nacho app was delicious and presented nicely. Chips were standing up. Looked like they had yummy cocktails but we didn't have any. We ordered the "grill" meal. It's literally served on a small grill that has charcoal in it and smoking. So cool. Had bbq ribs, chicken wings, grilled chicken, saisafe and steak. Small pieces. Nice to share! Also had wedge potatoes, peppers and onions. In the middle of grill was bowl of delicious sauce (not one of 4 found on table). Good value for that. Waitress was perfunctory not overly friendly. Nice and neat inside

Everything was great, the food, waiter, facility and prices. We had a total of 26 people, everyone enjoyed their meal.

Everything is just ok at this place

We got doordash from burger experience and it was delicious. The price, even for delivery, is about 11 dollars for a combo with a burger, fries, and a drink. The drink was fine and it wasn't too icy, the burger had a good taste and was fully cooked and not burned. Bun was soft, Cajun fries for my fiancée and friend were great, and my normal salt and pepper fries were good as well. We had two burgers come fully dressed just fine and two burgers come plain.

Burger King like it's like it's a fast food restaurant I've always gone there managers and not managers are always nice group to me drive through was really really good and it's good nice clean place to eat now they call it Burger King I guess she stepped down from her throne that's a bad pun there too sorry about that folks it's a good place

Atmosphere: 4

Food: 4

Service: 4

Traveling over a holiday is never fun, but Smokey Bones Jeffersontown rescued us on Thanksgiving Day when literally just a handful of restaurants were open in all of Louisville, KY. The food was delicious, service was incredible and we cannot thank Smokey Bones enough for being open Thanksgiving 2022

It wasn't

Atmosphere: 1

Food: 1

Service: 1

This place is a joke. Their customer service is trash and the general manager, Monica, was absolutely no help in the situation at all. Our server was not clear when we placed our order about the upcharge we were facing. When I placed my order, I was told the ribs would be a couple of dollars more. WRONG! They were $15 more! When our bill came, we were taken aback at the cost. I asked why we were charged so much and he only said, that's how much it is. I spoke to the manager on duty and informed him of what happened and how were misinformed, he argued at first then gave us $10 off (much appreciated), but we were overcharged almost $20 as were also overcharged for our drinks! I wrote a complaint to the online customer service and the general manager emailed me back. When I finally spoke to her, and let her know that we were misinformed, she only wanted to point out that it was listed in the menu. That is absolutely fair but when dining with 2 small children, sometimes those things are missed and I expect my server to give a warning. $15 is NOT a couple of dollars. She let me know that they are using my situation for training now. Good for them, but as the customer, I'm not pleased. So diner BEWARE when eating here. A couple of dollars may be the price of a whole separate meal and the management team is absolutely okay with that. Now with all that being said, there was ONE manager there, Terri, who was absolutely AMAZING! She has been the best ever during our previous dining experiences at this location. This is the second horrible experience we have had here in the last 2 months, both with the same server. Terry took care of us and made us happy to eat here again before, but this last time was the nail in the coffin for us.

Horrible!!!!!!! The burger was cold and over cooked. The worst burger I ever had.

I had the Loaded Baked Potatoe with Brisket.It was good , flavorful, and came in a hot plate. So hot I could not touch the plate for a few minutes. Jaime my waiter was most attentive and. he was so kind .

Don't order here. Popped up on the map when I searched burger. Unfortunately, I got curious.The cheeseburger was literally the patties and some cheese, unlike the photos on the website which showed lettuce, tomato, etc.Picked up the food "fresh" because they didn't see our order in the system until we told them on arrival. Our fries still ended up soggy because they rolled them up in a paper bag. Didn't even get the side sauces that cost extra. The soda was pretty small, too. "Giant" Cookie ($5!) was very hard in the middle.Can't believe they messed up so badly.

We celebrated my wife’s birthday here. We two would like to have lingered longer, but our crew was done and table turnover, within reason, is a server’s paycheck. We did not feel rushed. Did not get our server’s name but she was good. Saw some negative reviews from August, but our visit was fine. Servings were large. Many choices. I recommend splitting a platter and eating it all there. BBQ, brisket, and ribs are best hot off the grill, not nuked, but it was delicious there.

Salmon was good, salad was good. Broccoli overcooked. "Texas Toast" and the FF's tasted like they had been fried but also put in a steam table. So they were soggy, dry and chewy. Would not order again. The wings (8 pieces...that was confusing) were okay, and we had a full rack of St. Louis Ribs, which were fine, though fatty, but that's the rib issue. Ok for a quick in and out, as long as you're not expecting gourmet.