Would've been 5 stars but I got home and had no horsey sauce
Fr. Jon Boukis
Ordered a French Dip - they told us they had no au jus at pick-up. Ordered a burger - got a Beef and Cheddar that had mushy meat that was not edible. Got home and called the store - we were told they messed up the bags. The only remedy was to come back and they would give us the right food. $35 for a meal we couldn’t eat and then asked to drive 12 miles round trip to make it right. Tried to file a complaint on Arby’s site - but it would only show “processing” and would not submit. Would have given 0 stars if possible. Totally unacceptable in every way.
Food: 1
Service: 1
Larry Caldwell
This is the best arby's around. Louisville food's always fresh employees are always friendly.
Atmosphere: 5
Food: 5
Service: 5
Art Woolum
Good place to stop for a quick meal
Atmosphere: 5
Food: 5
Service: 5
Seeker One
Went through the drive thru and waited 9 minutes before I could drive up to place my order. Then I start my order and the guy said we are out of chicken. Just getting off of work and trying to get home with food, this was so irritating. I wish LaGrange KY had more food places to choose from.
Gregory Fleitz
Ordered a French dip meal and a roast beef double. Get home, no double. It's 9 pm on a Sunday night. Failing to get orders accurate when you pay $26 for those two meals is unacceptable. As a customer, I should NOT have to rifle through a bag in the dark to make sure there are 2 sandwiches in the bag. I should not have to drive back out to be able to eat a sandwich I paid for either.
Service: 1
Anna McHone
Great customer service! My sandwich was cold and no questions asked new and fresh right up! Kids like going in this one!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Martinlombino
Steak bites were dry and over cooked
Misha
I experienced a overly top great experience with this Arby's location today during my lunch break , customer service was excellent food was excellent and very fresh and everything was finger licking good. I will be returning to this store again during lunch this week.
Atmosphere: 5
Food: 5
Service: 5
JDawg
Food was horrible service was awesome I will not be back
Went thru drive thru and got order of steak bites that were burnt so called store asking for new ones and was told general manager said basically to bad we are not helping you at all. Tough luck. This happened on Saturday 11-8-25. Managers that talk to people like that should be replaced immediately because people who buy food there pays his salary.
Atmosphere: 1
Food: 1
Service: 1
Emma Clark
vary kind and fast service too
Atmosphere: 5
Food: 5
Service: 5
T Smift
Was asked if I wanted sauce, I said yes 5 arbys sauce and was prompted to repeat myself, after I got to work I realized I have 0 sauce..
Atmosphere: 1
Food: 1
Service: 1
Ryan Smith
Was asked if I wanted sauce, I said yes 5 arbys sauce and was prompted to repeat myself, after I got to work I realized I have 0 sauce..
Atmosphere: 1
Food: 1
Service: 1
Sheri Poole
Waited 15 minutes in drive thru, to only have to go onto the store to get food, which was done wrong, UGH, so disappointed 😞
Would've been 5 stars but I got home and had no horsey sauce
Ordered a French Dip - they told us they had no au jus at pick-up. Ordered a burger - got a Beef and Cheddar that had mushy meat that was not edible. Got home and called the store - we were told they messed up the bags. The only remedy was to come back and they would give us the right food. $35 for a meal we couldn’t eat and then asked to drive 12 miles round trip to make it right. Tried to file a complaint on Arby’s site - but it would only show “processing” and would not submit. Would have given 0 stars if possible. Totally unacceptable in every way.
Food: 1
Service: 1
This is the best arby's around. Louisville food's always fresh employees are always friendly.
Atmosphere: 5
Food: 5
Service: 5
Good place to stop for a quick meal
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru and waited 9 minutes before I could drive up to place my order. Then I start my order and the guy said we are out of chicken. Just getting off of work and trying to get home with food, this was so irritating. I wish LaGrange KY had more food places to choose from.
Ordered a French dip meal and a roast beef double. Get home, no double. It's 9 pm on a Sunday night. Failing to get orders accurate when you pay $26 for those two meals is unacceptable. As a customer, I should NOT have to rifle through a bag in the dark to make sure there are 2 sandwiches in the bag. I should not have to drive back out to be able to eat a sandwich I paid for either.
Service: 1
Great customer service! My sandwich was cold and no questions asked new and fresh right up! Kids like going in this one!
Atmosphere: 5
Food: 5
Service: 5
Steak bites were dry and over cooked
I experienced a overly top great experience with this Arby's location today during my lunch break , customer service was excellent food was excellent and very fresh and everything was finger licking good. I will be returning to this store again during lunch this week.
Atmosphere: 5
Food: 5
Service: 5
Food was horrible service was awesome I will not be back
Food: 2
Service: 5
Restaurantji Recommends
Went thru drive thru and got order of steak bites that were burnt so called store asking for new ones and was told general manager said basically to bad we are not helping you at all. Tough luck. This happened on Saturday 11-8-25. Managers that talk to people like that should be replaced immediately because people who buy food there pays his salary.
Atmosphere: 1
Food: 1
Service: 1
vary kind and fast service too
Atmosphere: 5
Food: 5
Service: 5
Was asked if I wanted sauce, I said yes 5 arbys sauce and was prompted to repeat myself, after I got to work I realized I have 0 sauce..
Atmosphere: 1
Food: 1
Service: 1
Was asked if I wanted sauce, I said yes 5 arbys sauce and was prompted to repeat myself, after I got to work I realized I have 0 sauce..
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes in drive thru, to only have to go onto the store to get food, which was done wrong, UGH, so disappointed 😞
Atmosphere: 1
Food: 2
Service: 1
Loading...