Whoever answered the phone here had such a terrible attitude. She was upset that I had the audacity to even try to order. I was driving so I wanted to phone it in. She huffed and puffed on the phone before she even got my phone number. Zero stars
Atmosphere: 1
Food: 1
Service: 1
Jay Gehring
Got a contact buzz from employees smoking weed near the store
Atmosphere: 1
Food: 3
Service: 3
Amber Ballard
The workers were in the parking lot running around and with other people. The guy at the counter was rude. The breadsticks were hard and hollow. The chicken was very small and way too much sauce. And the pizza was dry and over cooked. He also didn't even give me all my order at first and had to wait.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Dinner Box with 3 Pizzas, Breaded Boneless Wings, Breadsticks
Manothai Willett
OMG. A month ago I ordered two pizzas. Apparently they have DoorDash deliver for them sometime, and the DoorDasher ate something from everything we ordered. We received credit and ordered tonight. They still messed up the order. I think Papa John’s hired some people to work at this particular store.
Atmosphere: 1
Food: 1
Service: 1
J Phillips
Really wanted to be able to enjoy The Hut close to home but this location is just awful. Skimp skimp skimp on toppings and orders are just plain wrong most of the time. Such a shame.
Edit - tried it again because we wanted to take advantage of a $12 any pizza offer and we realize staffing / management may have changed. TERRIBLE. Frozen pizza would have been better. Going to stick with Papa Johns or Dominos going forward.
Guadalupe Garcia
I order tonightAnd my order never arrived ?I’m
Service: 1
Neil Green
Doesn't deliver the same distance as ever other pizza place on the same street as it. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Paul Bridges
Pickup Special always a hit with those one item kids.
Benita netherton
ABSOLUTELY disgusting, breadsticks weren't cute or cinnamon sticks. They are gross , you can literally taste that the dough has soured, as well as it is like rubber. The likely hood of a reorder from here slim to none. It's the second or third time now an it's only become worse each order.I have never ate such disgust at any pizza hut as this location. Which is really disappointing. I truly hope that corporate steps in and fixes whatever it is going on an needed, as well as being sure the food is not spoiled.
Just skip this pizza hut and drive to springhurst if you must have pizza hut. We went to this pizza hut a couple weeks ago and got home with our pizza, and it was extremely burnt. Pretty much inedible and definitely not enjoyable. We came back last night and the pizza was burnt to a crisp again. When my husband told the worker, he said he knew it was burnt and should've turned the oven down. So they are knowingly giving their customers burnt pizzas instead of remaking them. We got the donut bites as well and opened it and it looks like dog poop or weird ground beef. My husband took that back in, and they said "oh yeah, we aren't supposed to shake them up because they fall apart, but someone did anyway." This is just wild to me that they are knowingly doing everything wrong and just don't care. They also won't give you any extra sauces you pay for, so we are out a couple bucks on those too. Just skip the LaGrange location.
If you what Pizza Hut just go pick it up for yourself. This location using door dash. Part of my order was missing. I called the store and they told me they use door dash and that I would have to call to them. They couldn’t do anything about it. The store did credited the missing party back to my cc but I wanted that part of my order. Manager told me I could drive up there and get it. That’s why they receive one star instead of zero on this review. I called door dash. Rep told me she was going to call the store to verify. After ten mins on hold, she comes back on to say she was unable to get a hold of the store. This store is a joke…wings were good
Food: 5
Service: 1
Kristi Houston
Don’t ever order from here she are slow there staff is rude they won’t help you. If you order online it is delivered by Grubhub. They’re super slow. I ordered at 4 PM and it showed a delivery time of 435. I didn’t receive my order until almost 530. I called them to cancel the order and they told me it was too late that the GrubHub deliverer Had already picked up the pizza however, on the app it showed that he was still at the location and when I called Pizza Hut They told me that they couldn’t do anything on their end that I had to call Grubhub when I called Grubhub. They told me that I had to call Pizza Hut so ultimately, I couldn’t get a refund or cancel my order because both of them lie my pizza was cold and it took an hour and a half to get one small pizza.
Niaomi Richardson
Wasn't the right order and the food was completely cold
Kevin Wright
Order was made quick, but overcooked. Second time ordering from here and won't be back. Pizza hut is not what it used to be.
Whoever answered the phone here had such a terrible attitude. She was upset that I had the audacity to even try to order. I was driving so I wanted to phone it in. She huffed and puffed on the phone before she even got my phone number. Zero stars
Atmosphere: 1
Food: 1
Service: 1
Got a contact buzz from employees smoking weed near the store
Atmosphere: 1
Food: 3
Service: 3
The workers were in the parking lot running around and with other people. The guy at the counter was rude. The breadsticks were hard and hollow. The chicken was very small and way too much sauce. And the pizza was dry and over cooked. He also didn't even give me all my order at first and had to wait.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Dinner Box with 3 Pizzas, Breaded Boneless Wings, Breadsticks
OMG. A month ago I ordered two pizzas. Apparently they have DoorDash deliver for them sometime, and the DoorDasher ate something from everything we ordered. We received credit and ordered tonight. They still messed up the order. I think Papa John’s hired some people to work at this particular store.
Atmosphere: 1
Food: 1
Service: 1
Really wanted to be able to enjoy The Hut close to home but this location is just awful. Skimp skimp skimp on toppings and orders are just plain wrong most of the time. Such a shame.
Edit - tried it again because we wanted to take advantage of a $12 any pizza offer and we realize staffing / management may have changed. TERRIBLE. Frozen pizza would have been better. Going to stick with Papa Johns or Dominos going forward.
I order tonightAnd my order never arrived ?I’m
Service: 1
Doesn't deliver the same distance as ever other pizza place on the same street as it. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Pickup Special always a hit with those one item kids.
ABSOLUTELY disgusting, breadsticks weren't cute or cinnamon sticks. They are gross , you can literally taste that the dough has soured, as well as it is like rubber. The likely hood of a reorder from here slim to none. It's the second or third time now an it's only become worse each order.I have never ate such disgust at any pizza hut as this location. Which is really disappointing. I truly hope that corporate steps in and fixes whatever it is going on an needed, as well as being sure the food is not spoiled.
Food: 1
Service: 4
Recommended dishes: Cinnamon Sticks, Oven-Baked Chicken Alfredo Pasta, Sides, Marinara, Breadsticks, Oven-Baked Cheesy Alfredo Pasta
Just skip this pizza hut and drive to springhurst if you must have pizza hut. We went to this pizza hut a couple weeks ago and got home with our pizza, and it was extremely burnt. Pretty much inedible and definitely not enjoyable. We came back last night and the pizza was burnt to a crisp again. When my husband told the worker, he said he knew it was burnt and should've turned the oven down. So they are knowingly giving their customers burnt pizzas instead of remaking them. We got the donut bites as well and opened it and it looks like dog poop or weird ground beef. My husband took that back in, and they said "oh yeah, we aren't supposed to shake them up because they fall apart, but someone did anyway." This is just wild to me that they are knowingly doing everything wrong and just don't care. They also won't give you any extra sauces you pay for, so we are out a couple bucks on those too. Just skip the LaGrange location.
Food: 1
Service: 1
Restaurantji Recommends
Most disgusting pizza I have ever had.
Atmosphere: 1
Food: 1
Service: 2
If you what Pizza Hut just go pick it up for yourself. This location using door dash. Part of my order was missing. I called the store and they told me they use door dash and that I would have to call to them. They couldn’t do anything about it. The store did credited the missing party back to my cc but I wanted that part of my order. Manager told me I could drive up there and get it. That’s why they receive one star instead of zero on this review. I called door dash. Rep told me she was going to call the store to verify. After ten mins on hold, she comes back on to say she was unable to get a hold of the store. This store is a joke…wings were good
Food: 5
Service: 1
Don’t ever order from here she are slow there staff is rude they won’t help you. If you order online it is delivered by Grubhub. They’re super slow. I ordered at 4 PM and it showed a delivery time of 435. I didn’t receive my order until almost 530. I called them to cancel the order and they told me it was too late that the GrubHub deliverer Had already picked up the pizza however, on the app it showed that he was still at the location and when I called Pizza Hut They told me that they couldn’t do anything on their end that I had to call Grubhub when I called Grubhub. They told me that I had to call Pizza Hut so ultimately, I couldn’t get a refund or cancel my order because both of them lie my pizza was cold and it took an hour and a half to get one small pizza.
Wasn't the right order and the food was completely cold
Order was made quick, but overcooked. Second time ordering from here and won't be back. Pizza hut is not what it used to be.
Loading...