Food is never ready on time. Then when you get there you find out why when you see numerous employees smoking out front of the store and playing around. Then you walk in and no one greets or helps you until of the goofballs from outside finally decides to come back in. If this is new management i would hate to see the old management. Unbelievable how far Pizza Hutt has fallen from what it used to be.
Atmosphere: 2
Food: 3
Service: 1
Sarah Hartman
Ordered via the app and it was ready by the time given. Staff were friendly. Pizza and breadsticks tasted amazing.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Breadsticks
Casual Gamer
Courteous staff and the pizza was just as good. Thank you
Atmosphere: 5
Food: 5
Service: 5
Jessie Pursell
I ordered a pesto pizza and it arrived with no pesto or the garlic it was supposed to have so basically I got a tomato sauce cheese and tomato pizza which was pretty bad. I reached out and customer service said the store would reach out in 3 business days. I waited a week and sent a message that no one reached out. They apologized and said the store would reach out in 3 days again. I waited another two weeks and reached out again. Still not response. The initial conversation started on 4/8 and it is currently 5/15…I would at least like a response
Food: 3
Service: 1
Tyler Lentini
The store has had a full turn around and the food and service is fantastic I would recommend every one who has had a bad experience at pizza hut try it again with there new crew
Atmosphere: 5
Food: 5
Service: 5
Preston Meadows
Whoever answered the phone here had such a terrible attitude. She was upset that I had the audacity to even try to order. I was driving so I wanted to phone it in. She huffed and puffed on the phone before she even got my phone number. Zero stars
Atmosphere: 1
Food: 1
Service: 1
Jay Gehring
Got a contact buzz from employees smoking weed near the store
Atmosphere: 1
Food: 3
Service: 3
Amber Ballard
The workers were in the parking lot running around and with other people. The guy at the counter was rude. The breadsticks were hard and hollow. The chicken was very small and way too much sauce. And the pizza was dry and over cooked. He also didn't even give me all my order at first and had to wait.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Dinner Box with 3 Pizzas, Breaded Boneless Wings, Breadsticks
Manothai Willett
OMG. A month ago I ordered two pizzas. Apparently they have DoorDash deliver for them sometime, and the DoorDasher ate something from everything we ordered. We received credit and ordered tonight. They still messed up the order. I think Papa John’s hired some people to work at this particular store.
Atmosphere: 1
Food: 1
Service: 1
J Phillips
Really wanted to be able to enjoy The Hut close to home but this location is just awful. Skimp skimp skimp on toppings and orders are just plain wrong most of the time. Such a shame.
Edit - tried it again because we wanted to take advantage of a $12 any pizza offer and we realize staffing / management may have changed. TERRIBLE. Frozen pizza would have been better. Going to stick with Papa Johns or Dominos going forward.
Doesn't deliver the same distance as ever other pizza place on the same street as it. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Paul Bridges
Pickup Special always a hit with those one item kids.
Benita netherton
ABSOLUTELY disgusting, breadsticks weren't cute or cinnamon sticks. They are gross , you can literally taste that the dough has soured, as well as it is like rubber. The likely hood of a reorder from here slim to none. It's the second or third time now an it's only become worse each order.I have never ate such disgust at any pizza hut as this location. Which is really disappointing. I truly hope that corporate steps in and fixes whatever it is going on an needed, as well as being sure the food is not spoiled.
Just skip this pizza hut and drive to springhurst if you must have pizza hut. We went to this pizza hut a couple weeks ago and got home with our pizza, and it was extremely burnt. Pretty much inedible and definitely not enjoyable. We came back last night and the pizza was burnt to a crisp again. When my husband told the worker, he said he knew it was burnt and should've turned the oven down. So they are knowingly giving their customers burnt pizzas instead of remaking them. We got the donut bites as well and opened it and it looks like dog poop or weird ground beef. My husband took that back in, and they said "oh yeah, we aren't supposed to shake them up because they fall apart, but someone did anyway." This is just wild to me that they are knowingly doing everything wrong and just don't care. They also won't give you any extra sauces you pay for, so we are out a couple bucks on those too. Just skip the LaGrange location.
Food is never ready on time. Then when you get there you find out why when you see numerous employees smoking out front of the store and playing around. Then you walk in and no one greets or helps you until of the goofballs from outside finally decides to come back in. If this is new management i would hate to see the old management. Unbelievable how far Pizza Hutt has fallen from what it used to be.
Atmosphere: 2
Food: 3
Service: 1
Ordered via the app and it was ready by the time given. Staff were friendly. Pizza and breadsticks tasted amazing.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Breadsticks
Courteous staff and the pizza was just as good. Thank you
Atmosphere: 5
Food: 5
Service: 5
I ordered a pesto pizza and it arrived with no pesto or the garlic it was supposed to have so basically I got a tomato sauce cheese and tomato pizza which was pretty bad. I reached out and customer service said the store would reach out in 3 business days. I waited a week and sent a message that no one reached out. They apologized and said the store would reach out in 3 days again. I waited another two weeks and reached out again. Still not response. The initial conversation started on 4/8 and it is currently 5/15…I would at least like a response
Food: 3
Service: 1
The store has had a full turn around and the food and service is fantastic I would recommend every one who has had a bad experience at pizza hut try it again with there new crew
Atmosphere: 5
Food: 5
Service: 5
Whoever answered the phone here had such a terrible attitude. She was upset that I had the audacity to even try to order. I was driving so I wanted to phone it in. She huffed and puffed on the phone before she even got my phone number. Zero stars
Atmosphere: 1
Food: 1
Service: 1
Got a contact buzz from employees smoking weed near the store
Atmosphere: 1
Food: 3
Service: 3
The workers were in the parking lot running around and with other people. The guy at the counter was rude. The breadsticks were hard and hollow. The chicken was very small and way too much sauce. And the pizza was dry and over cooked. He also didn't even give me all my order at first and had to wait.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Dinner Box with 3 Pizzas, Breaded Boneless Wings, Breadsticks
OMG. A month ago I ordered two pizzas. Apparently they have DoorDash deliver for them sometime, and the DoorDasher ate something from everything we ordered. We received credit and ordered tonight. They still messed up the order. I think Papa John’s hired some people to work at this particular store.
Atmosphere: 1
Food: 1
Service: 1
Really wanted to be able to enjoy The Hut close to home but this location is just awful. Skimp skimp skimp on toppings and orders are just plain wrong most of the time. Such a shame.
Edit - tried it again because we wanted to take advantage of a $12 any pizza offer and we realize staffing / management may have changed. TERRIBLE. Frozen pizza would have been better. Going to stick with Papa Johns or Dominos going forward.
Restaurantji Recommends
I order tonightAnd my order never arrived ?I’m
Service: 1
Doesn't deliver the same distance as ever other pizza place on the same street as it. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Pickup Special always a hit with those one item kids.
ABSOLUTELY disgusting, breadsticks weren't cute or cinnamon sticks. They are gross , you can literally taste that the dough has soured, as well as it is like rubber. The likely hood of a reorder from here slim to none. It's the second or third time now an it's only become worse each order.I have never ate such disgust at any pizza hut as this location. Which is really disappointing. I truly hope that corporate steps in and fixes whatever it is going on an needed, as well as being sure the food is not spoiled.
Food: 1
Service: 4
Recommended dishes: Cinnamon Sticks, Oven-Baked Chicken Alfredo Pasta, Sides, Marinara, Breadsticks, Oven-Baked Cheesy Alfredo Pasta
Just skip this pizza hut and drive to springhurst if you must have pizza hut. We went to this pizza hut a couple weeks ago and got home with our pizza, and it was extremely burnt. Pretty much inedible and definitely not enjoyable. We came back last night and the pizza was burnt to a crisp again. When my husband told the worker, he said he knew it was burnt and should've turned the oven down. So they are knowingly giving their customers burnt pizzas instead of remaking them. We got the donut bites as well and opened it and it looks like dog poop or weird ground beef. My husband took that back in, and they said "oh yeah, we aren't supposed to shake them up because they fall apart, but someone did anyway." This is just wild to me that they are knowingly doing everything wrong and just don't care. They also won't give you any extra sauces you pay for, so we are out a couple bucks on those too. Just skip the LaGrange location.
Food: 1
Service: 1
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