manager :owner is a complete asshole. His attitude is HIGHLY condescending and nicks and makes fun of customers. His snide remarks and mockery added with ignorance makes me never want to go back. his relative that is in management also is just as snide as he is. also, ran out of the new food products that are being advertised. Next time plan correctly. Thank goodness Jersey 'Mike is in town and knows how to do customer service maybe Subway should go get a lesson.
Julia Wilson
Great
Atmosphere: 5
Food: 5
Service: 5
Jack “Missouri Jack” Peters
Great people & fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Footlong Wrap, The Boss, All
Dee Kennedy
I ordered two salads and some cookies online for pickup. I received a call a few minutes later telling me they were out of the cookies I ordered and offered some substitutes. I did not want the substitutes so when I got there I had the cashier repeat the options of the cookies available to make sure. As I thought they were not desirable. I asked for a refund on them. Neither young lady in the store knew how to make a refund of an item on a order. They could refund an entire order but not a single item from one. They both said they had not been taught to do so and only the manager could do that type of refund. I inquired when the manager would be in and I was told the manager works early shifts. I phoned the next day after 2pm and the manager had gone for the day. When inquiring as to his hours, I was told he left really early that day. Upon further questioning the manager is actually the owner of the store! It's very obvious to me the owner does not care if his products are available for purchase nor does he care he leaves young women late at night to close the store. I will not return to this store for many reasons. The quality of the salads were terrible. The last time we got salads the lettuce was fresh and chopped not shredded and wilted. The meat was adequate and tasted like the meat should. This time the meat was barely visible even though we paid for extra. Over all the entire experience was extremely disappointing for over $26. The young ladies were very nice and apologetic but the sad experience of bad food and unavailable food was not their fault as they were doing the best they could with what they had been given by the owner. We try to support the hometown businesses but we will not be supporting this one. He doesn't deserve support.
Atmosphere: 2
Food: 2
Service: 3
Bill McIver
Great deal with a coupon. Buy a foot long sub an get a free foot long
Atmosphere: 5
Food: 5
Service: 5
Fred S
Clean and pleasant for a subway with nice workers
Atmosphere: 5
Food: 5
Service: 5
Bart Fisher
The staff was friendly and engaging. The food was exactly what we expected: hot meat and fresh veggies.
Brian Durbin
Subway is overpriced for the quality you receive. It works if you have a coupon!
Atmosphere: 3
Food: 4
Service: 5
Julie Carpenter
This place rated well on my list today, the staff was friendly and on point with their sandwich making! I got The Boss and it was very very good . The store looked clean and fresh. I will go here again for more great ?
Atmosphere: 5
Food: 5
Service: 5
Bradley Ballman
I was at the subway at the pilot in LA grange ky on April 6 around 7:30pm..no cold cuts no wraps it was busy at the time..the young lady was busy probably frustrated like myself..I asked her if they had anything like steak I told her previously I wanted a footlong then I had to repeat myself again and I was told not to raise my voice to her which I didn't in my opinion..my voice was elevated a little in frustration that was when the young lady started to give me attitude so when she asked again what I wanted I said nothing ty and walked out..I'm just about finished with subway in general..the staff seems to be miserable in alto of stores over this country..the young lady's job isn't easy but I try to be pleasant irregardless..being a truck driver at a truck stop I expected a little more ..I'll find other places to spend my money
Walked in at 8:40pm before they close at 9. The crew had already mopped the floor and the place looked great. I apologized for being so close to close and the crew of 2 high schoolers said no problem, we are here no matter what, might as well be making sandwiches! It was so refreshing to see employees who care so much. They had already inventoried the chips but promptly updated their count when I purchased one. Not sure their names but these two desire accolades for great service and attitude! Sandwich was super fresh btw!
Hardman Seamons
Best flavor in town for a sandwich.
Will Shelton
The staff is friendly, store was clean, and food was ok. My only issue is this store does not accept coupons/vouchers. I know it sounds minor..but this is not an ideal economy, and to some folks it’s important to find savings wherever possible. Especially when the average sized foot long sandwiches are $13. Store staff said it’s owner preference and most stores don’t allow them. If subway goes through the trouble of sending them in the mail the stores ought to be able to accept them.
David O
Nice and clean. Great friendly service.
Atmosphere: 5
Food: 5
Service: 5
Kerry Coyle
This was the third time in about 5 weeks that we visited between 4:30 & 5:15 pm and they were out of unsweet tea and were told they would not be making any more that day. I do not plan to return again.
manager :owner is a complete asshole. His attitude is HIGHLY condescending and nicks and makes fun of customers. His snide remarks and mockery added with ignorance makes me never want to go back. his relative that is in management also is just as snide as he is. also, ran out of the new food products that are being advertised. Next time plan correctly. Thank goodness Jersey 'Mike is in town and knows how to do customer service maybe Subway should go get a lesson.
Great
Atmosphere: 5
Food: 5
Service: 5
Great people & fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Footlong Wrap, The Boss, All
I ordered two salads and some cookies online for pickup. I received a call a few minutes later telling me they were out of the cookies I ordered and offered some substitutes. I did not want the substitutes so when I got there I had the cashier repeat the options of the cookies available to make sure. As I thought they were not desirable. I asked for a refund on them. Neither young lady in the store knew how to make a refund of an item on a order. They could refund an entire order but not a single item from one. They both said they had not been taught to do so and only the manager could do that type of refund. I inquired when the manager would be in and I was told the manager works early shifts. I phoned the next day after 2pm and the manager had gone for the day. When inquiring as to his hours, I was told he left really early that day. Upon further questioning the manager is actually the owner of the store! It's very obvious to me the owner does not care if his products are available for purchase nor does he care he leaves young women late at night to close the store. I will not return to this store for many reasons. The quality of the salads were terrible. The last time we got salads the lettuce was fresh and chopped not shredded and wilted. The meat was adequate and tasted like the meat should. This time the meat was barely visible even though we paid for extra. Over all the entire experience was extremely disappointing for over $26. The young ladies were very nice and apologetic but the sad experience of bad food and unavailable food was not their fault as they were doing the best they could with what they had been given by the owner. We try to support the hometown businesses but we will not be supporting this one. He doesn't deserve support.
Atmosphere: 2
Food: 2
Service: 3
Great deal with a coupon. Buy a foot long sub an get a free foot long
Atmosphere: 5
Food: 5
Service: 5
Clean and pleasant for a subway with nice workers
Atmosphere: 5
Food: 5
Service: 5
The staff was friendly and engaging. The food was exactly what we expected: hot meat and fresh veggies.
Subway is overpriced for the quality you receive. It works if you have a coupon!
Atmosphere: 3
Food: 4
Service: 5
This place rated well on my list today, the staff was friendly and on point with their sandwich making! I got The Boss and it was very very good . The store looked clean and fresh. I will go here again for more great ?
Atmosphere: 5
Food: 5
Service: 5
I was at the subway at the pilot in LA grange ky on April 6 around 7:30pm..no cold cuts no wraps it was busy at the time..the young lady was busy probably frustrated like myself..I asked her if they had anything like steak I told her previously I wanted a footlong then I had to repeat myself again and I was told not to raise my voice to her which I didn't in my opinion..my voice was elevated a little in frustration that was when the young lady started to give me attitude so when she asked again what I wanted I said nothing ty and walked out..I'm just about finished with subway in general..the staff seems to be miserable in alto of stores over this country..the young lady's job isn't easy but I try to be pleasant irregardless..being a truck driver at a truck stop I expected a little more ..I'll find other places to spend my money
Restaurantji Recommends
Walked in at 8:40pm before they close at 9. The crew had already mopped the floor and the place looked great. I apologized for being so close to close and the crew of 2 high schoolers said no problem, we are here no matter what, might as well be making sandwiches! It was so refreshing to see employees who care so much. They had already inventoried the chips but promptly updated their count when I purchased one. Not sure their names but these two desire accolades for great service and attitude! Sandwich was super fresh btw!
Best flavor in town for a sandwich.
The staff is friendly, store was clean, and food was ok. My only issue is this store does not accept coupons/vouchers. I know it sounds minor..but this is not an ideal economy, and to some folks it’s important to find savings wherever possible. Especially when the average sized foot long sandwiches are $13. Store staff said it’s owner preference and most stores don’t allow them. If subway goes through the trouble of sending them in the mail the stores ought to be able to accept them.
Nice and clean. Great friendly service.
Atmosphere: 5
Food: 5
Service: 5
This was the third time in about 5 weeks that we visited between 4:30 & 5:15 pm and they were out of unsweet tea and were told they would not be making any more that day. I do not plan to return again.