Ordered my daughter and I both a frappe through the app. Confirmed order at speaker. Got my receipt from window 1. Then a woman meets me at windows 2 with cash in hand. "We're not making those right now." Not our machine is down. Not we're out of those. Literally we're not making those. It's your job to make what the customer orders. You don't get to pick and choose which orders you want to make and which you don't. I typically avoid this location and this is why.
RTS
I stopped by this location early Friday morning to place an order inside the restaurant. I chose this McDonald’s because of its positive reviews and because I saw several people in the lobby dining in and cars parked out front, which made it appear open.
Instead of simply locking the doors or politely explaining the situation, the cashier—Amy—was extremely rude and dismissive. When I entered, she curtly told me, “We’re closed,” in a sharp tone. I politely asked if I could get fresh food, and she repeated “Yes, at the drive-through” twice, as if I didn’t understand the first time. There was no courtesy, no explanation, and absolutely no customer care.
I fully respect if the lobby closes at night, but there is a professional way to communicate that. Amy’s approach was unnecessary and unwelcoming. If management values customer service, I strongly recommend retraining staff on how to handle late-night customers with respect and professionalism.
Atmosphere: 2
Food: 5
Service: 1
Tabby
It was a good experience
Atmosphere: 4
Food: 4
Service: 4
kurt aldridge
Mcdouble..get second for one dollar...was great
Atmosphere: 5
Food: 5
Service: 5
Shana Cochran
Very heavy on the pumpkin spice! Sausage biscuits were good.
Atmosphere: 3
Food: 3
Service: 4
Kara Rutter
This was the first time I wasn't told to pull over and wait
Atmosphere: 3
Food: 3
Service: 3
Shannon Patronymic
Don't sleep on this location. Was on the road overnight and stopped a little after 1:30 a.m. at this McDonald's to give the car and myself a short rest. At 2, I was ready to head out and put a mobile order in, then moved to the drive through. THE OVERNIGHT SHIFT HERE IS FIRE. The food blew me away. Everything was hot. Everything tasted and felt fresh. Everything was tasty. It all was like McDonald's used to be when I was a kid. I'm seriously thinking about making this one my late-night meal stop.
Atmosphere: 5
Food: 5
Service: 5
James Smothers
There was one employee that stood out and made sure that my visit was a pleasant one I will definitely will be going back there I think his name was Tristan he's a big boy
Atmosphere: 5
Food: 5
Service: 5
Angelaffnv Logsdondh CNNh
The employee , they seem like they don't care to be there. They don't seem friendly
Atmosphere: 2
Food: 3
Service: 2
Cortez Farmer
Don’t Understand why my Food Looks this way not cool I’m very disappointed after taking a bite and notice I was eating a Pocket Burger that also gave me the wrong icee and walked off and didn’t return!
Like any fast food joint, it's not perfect all the time. But management is quick to fix it if there is a mistake. Foods usually good. Could do a better job with the fries though.
Atmosphere: 5
Food: 4
Service: 5
Don Trent
Often stop to eat there on our way to Louisville. The restaurant is clean and the service good.
Dawn Hutchinson
The customer service at Jewelry and More was awesome, huge sale lots of selections
Jessica Balascio
6/6/25 A nice lady greeted us; clean privy; and the customary eats. Perfectly serviceable fast food
Ordered my daughter and I both a frappe through the app. Confirmed order at speaker. Got my receipt from window 1. Then a woman meets me at windows 2 with cash in hand. "We're not making those right now." Not our machine is down. Not we're out of those. Literally we're not making those. It's your job to make what the customer orders. You don't get to pick and choose which orders you want to make and which you don't. I typically avoid this location and this is why.
I stopped by this location early Friday morning to place an order inside the restaurant. I chose this McDonald’s because of its positive reviews and because I saw several people in the lobby dining in and cars parked out front, which made it appear open.
Instead of simply locking the doors or politely explaining the situation, the cashier—Amy—was extremely rude and dismissive. When I entered, she curtly told me, “We’re closed,” in a sharp tone. I politely asked if I could get fresh food, and she repeated “Yes, at the drive-through” twice, as if I didn’t understand the first time. There was no courtesy, no explanation, and absolutely no customer care.
I fully respect if the lobby closes at night, but there is a professional way to communicate that. Amy’s approach was unnecessary and unwelcoming. If management values customer service, I strongly recommend retraining staff on how to handle late-night customers with respect and professionalism.
Atmosphere: 2
Food: 5
Service: 1
It was a good experience
Atmosphere: 4
Food: 4
Service: 4
Mcdouble..get second for one dollar...was great
Atmosphere: 5
Food: 5
Service: 5
Very heavy on the pumpkin spice!
Sausage biscuits were good.
Atmosphere: 3
Food: 3
Service: 4
This was the first time I wasn't told to pull over and wait
Atmosphere: 3
Food: 3
Service: 3
Don't sleep on this location. Was on the road overnight and stopped a little after 1:30 a.m. at this McDonald's to give the car and myself a short rest. At 2, I was ready to head out and put a mobile order in, then moved to the drive through. THE OVERNIGHT SHIFT HERE IS FIRE. The food blew me away. Everything was hot. Everything tasted and felt fresh. Everything was tasty. It all was like McDonald's used to be when I was a kid. I'm seriously thinking about making this one my late-night meal stop.
Atmosphere: 5
Food: 5
Service: 5
There was one employee that stood out and made sure that my visit was a pleasant one I will definitely will be going back there I think his name was Tristan he's a big boy
Atmosphere: 5
Food: 5
Service: 5
The employee , they seem like they don't care to be there. They don't seem friendly
Atmosphere: 2
Food: 3
Service: 2
Don’t Understand why my Food Looks this way not cool I’m very disappointed after taking a bite and notice I was eating a Pocket Burger that also gave me the wrong icee and walked off and didn’t return!
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
It's mcdonald's it is what it is.
Atmosphere: 2
Food: 2
Service: 4
Like any fast food joint, it's not perfect all the time. But management is quick to fix it if there is a mistake. Foods usually good. Could do a better job with the fries though.
Atmosphere: 5
Food: 4
Service: 5
Often stop to eat there on our way to Louisville. The restaurant is clean and the service good.
The customer service at Jewelry and More was awesome, huge sale lots of selections
6/6/25
A nice lady greeted us; clean privy; and the customary eats. Perfectly serviceable fast food
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