We ordered a pizza tonight, they told us delivery time was approximately 35 min After an hour we called the store back and they told us the pizza had just left. When we asked if the pizza would still be fresh she said it had been sitting under the heat lamp all this time. She refused to give a discount. The driver was still another 30 min. Before arriving to our house. We live in the city limits ( not 10 min. away). I did not accept the pizza nor did I pay for it. We went to little Caesars we were back home in 25 min. and paid 5.00 less. So little Caesars from now on.
Tammy Thacker
Staff was extremely helpful and ho est about wait times. Food was delicious
Janis McCarvill
Great pizza & service
Aaron G.
I'm a truck driver that comes to leitchfield every night, this is my favorite place to grab a pizza for dinner on the road. Always made right and ready quickly. Place seems pretty clean and well ran
Scott
Literally the worst pizza I've ever had frozen pizzas that were 10 times better it was absolutely horrible would never go there again
Food: 1
Jessica Skaggs
Crispy cuppa roni is the best pizza ever!!
Atmosphere: 4
Food: 5
Service: 4
S. E.
You need new staff!
I was visiting my friend and we decided to get Papa John's for your Papa Bowls. I WAS AT THE HOUSE AND WATCHED THE ORDER GET PLACED! TWICE!!
My friend went through the drive through to pick up the order and was told "No order under that name." I WAS ON THE PHONE WITH HIM!! He left the drive through and waited at Walmart as a SECOND ORDER was placed.
I WATCHED IT BE PLACED AND THE PHONE WAS ON SPEAKER.
This time, my friend went inside. The employees were already smirking and laughing. He asked at the register for "Order for ______." And again, "There's no order for that name." AGAIN WITH A SMIRK!
These were two males: Long hair on one that looked a mess, and the other with a beard that (according to another review) most likely ended up in your food. CLOSE THIS STORE if you won't manage your staff better.
Papa John's is a FANTASTIC company. These 2 employees just put myself, 2 friends, and ALL 3 kids (2 teenagers & 2 foodies) OFF Papa John's COMPLETELY.
**EDITED to add call log** To the manager: Just in case you have the nerve of your employees and think the wrong location was called. Note the times; over an hour and a half before 6 people ate dinner from your competitor.
Atmosphere: 1
Food: 5
Service: 1
Mike Dyer
Went into the store to complain about the online part cuz it was trying to over charge me. With the coupon I had. Cary really took care of me, he was awesome.
Atmosphere: 5
Food: 5
Service: 5
S. M. E.
You need new staff!
I was visiting my friend and we decided to get Papa John's for your Papa Bowls. I WAS AT THE HOUSE AND WATCHED THE ORDER GET PLACED! TWICE!!
My friend went through the drive through to pick up the order and was told "No order under that name." I WAS ON THE PHONE WITH HIM!! He left the drive through and waited at Walmart as a SECOND ORDER was placed.
I WATCHED IT BE PLACED AND THE PHONE WAS ON SPEAKER.
This time, my friend went inside. The employees were already smirking and laughing. He asked at the register for "Order for ______." And again, "There's no order for that name." AGAIN WITH A SMIRK!
These were two males: Long hair on one that looked a mess, and the other with a beard that (according to another review) most likely ended up in your food. CLOSE THIS STORE if you won't manage your staff better.
Papa John's is a FANTASTIC company. These 2 employees just put myself, 2 friends, and ALL 3 kids (2 teenagers & 2 foodies) OFF Papa John's COMPLETELY.
**EDITED to add call log** To the manager: Just in case you have the nerve of your employees and think the wrong location was called. Note the times; over an hour and a half before 6 people ate dinner from your competitor.
Save your money they can’t do anything right. Last two orders I got a meats substitute sausage for italian sausage, it was wrong both times and this time found a huge beard hair in my pizza how convenient that half the guys in the store had beards papa John’s has gone down hill they used to take pride in their food and customer service now you can’t even talk to an American at the store the call gets routed to India.
Atmosphere: 1
Food: 1
Service: 1
Kristie Bell
Dec 4 2023I went to the drive thru to order my pizza and the person came to the window and told me I could not order there. I had to come in. So I go in and he tells me I must pay inside as well. I didn't bring my money in because I was going to pay at the drive thru. So I had to go back to the car and get the money. Then I noticed him taking money from the drive thru window. He told me he doesn't have a register at the drive thru window and it is easier for him to work if I do everything from inside. The other associate told me it was fine to pay at the window . I think he was very rude and not helpful at all.
Atmosphere: 1
Food: 3
Service: 1
Amanda Robinson
Love this place.??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
Richard Adkins
It's Papa Johns you know what to expect and that's what you get. This location is bye far better than most and especially better than locations near city's.Keep up the good work
We ordered a pizza tonight, they told us delivery time was approximately 35 min
After an hour we called the store back and they told us the pizza had just left. When we asked if the pizza would still be fresh she said it had been sitting under the heat lamp all this time. She refused to give a discount. The driver was still another 30 min. Before arriving to our house. We live in the city limits ( not 10 min. away). I did not accept the pizza nor did I pay for it. We went to little Caesars we were back home in 25 min. and paid 5.00 less. So little Caesars from now on.
Staff was extremely helpful and ho est about wait times. Food was delicious
Great pizza & service
I'm a truck driver that comes to leitchfield every night, this is my favorite place to grab a pizza for dinner on the road. Always made right and ready quickly. Place seems pretty clean and well ran
Literally the worst pizza I've ever had frozen pizzas that were 10 times better it was absolutely horrible would never go there again
Food: 1
Crispy cuppa roni is the best pizza ever!!
Atmosphere: 4
Food: 5
Service: 4
You need new staff!
I was visiting my friend and we decided to get Papa John's for your Papa Bowls. I WAS AT THE HOUSE AND WATCHED THE ORDER GET PLACED! TWICE!!
My friend went through the drive through to pick up the order and was told "No order under that name." I WAS ON THE PHONE WITH HIM!! He left the drive through and waited at Walmart as a SECOND ORDER was placed.
I WATCHED IT BE PLACED AND THE PHONE WAS ON SPEAKER.
This time, my friend went inside. The employees were already smirking and laughing. He asked at the register for "Order for ______." And again, "There's no order for that name." AGAIN WITH A SMIRK!
These were two males:
Long hair on one that looked a mess, and the other with a beard that (according to another review) most likely ended up in your food.
CLOSE THIS STORE if you won't manage your staff better.
Papa John's is a FANTASTIC company.
These 2 employees just put myself, 2 friends, and ALL 3 kids (2 teenagers & 2 foodies) OFF Papa John's COMPLETELY.
**EDITED to add call log**
To the manager:
Just in case you have the nerve of your employees and think the wrong location was called. Note the times; over an hour and a half before 6 people ate dinner from your competitor.
Atmosphere: 1
Food: 5
Service: 1
Went into the store to complain about the online part cuz it was trying to over charge me. With the coupon I had. Cary really took care of me, he was awesome.
Atmosphere: 5
Food: 5
Service: 5
You need new staff!
I was visiting my friend and we decided to get Papa John's for your Papa Bowls. I WAS AT THE HOUSE AND WATCHED THE ORDER GET PLACED! TWICE!!
My friend went through the drive through to pick up the order and was told "No order under that name." I WAS ON THE PHONE WITH HIM!! He left the drive through and waited at Walmart as a SECOND ORDER was placed.
I WATCHED IT BE PLACED AND THE PHONE WAS ON SPEAKER.
This time, my friend went inside. The employees were already smirking and laughing. He asked at the register for "Order for ______." And again, "There's no order for that name." AGAIN WITH A SMIRK!
These were two males:
Long hair on one that looked a mess, and the other with a beard that (according to another review) most likely ended up in your food.
CLOSE THIS STORE if you won't manage your staff better.
Papa John's is a FANTASTIC company.
These 2 employees just put myself, 2 friends, and ALL 3 kids (2 teenagers & 2 foodies) OFF Papa John's COMPLETELY.
**EDITED to add call log**
To the manager:
Just in case you have the nerve of your employees and think the wrong location was called. Note the times; over an hour and a half before 6 people ate dinner from your competitor.
Atmosphere: 1
Food: 5
Service: 1
Food was hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Save your money they can’t do anything right. Last two orders I got a meats substitute sausage for italian sausage, it was wrong both times and this time found a huge beard hair in my pizza how convenient that half the guys in the store had beards papa John’s has gone down hill they used to take pride in their food and customer service now you can’t even talk to an American at the store the call gets routed to India.
Atmosphere: 1
Food: 1
Service: 1
Dec 4 2023I went to the drive thru to order my pizza and the person came to the window and told me I could not order there. I had to come in. So I go in and he tells me I must pay inside as well. I didn't bring my money in because I was going to pay at the drive thru. So I had to go back to the car and get the money. Then I noticed him taking money from the drive thru window. He told me he doesn't have a register at the drive thru window and it is easier for him to work if I do everything from inside. The other associate told me it was fine to pay at the window . I think he was very rude and not helpful at all.
Atmosphere: 1
Food: 3
Service: 1
Love this place.??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
It's Papa Johns you know what to expect and that's what you get. This location is bye far better than most and especially better than locations near city's.Keep up the good work
Atmosphere: 4
Food: 5
Service: 4
Great service
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