Service was good. Ice cream was good. Restrooms were awful, gross smelly..
Samantha Contreras
Always a pleasure for our kids and ourselves to go here. Great service and great with the kids. 3 years running getting our sons birthday cake here and he is always so happy
i love joshua hong
the experience wasn’t awful, but it was unpleasant enough i feel compelled to leave a review
i came to this location a little before close. (hear me out before the outrage) usually i’m strictly against doing so, but being that it was ice cream i thought it would be fine and i planned to tip EXTREMELY well (like $10 cash) to make up for my late visit.
upon entering the employees not only didn’t greet or acknowledge us, but we came to the counter ready to order asap as we knew they closed soon. the employees just kind of looked at one another, almost like they were trying to decide who would take our order.. okay, fair enough we did come in late..
when we went to pay, i don’t think the cashier said a WORD to us. by that point i was already rubbed the wrong way from the lack of a greeting, so i asked my boyfriend who was paying to tip $5 on card rather than me giving them cash
the machine told us it was too high of a tip, so we were unable to tip higher than 25% which was about $3.25ish. fair, the service isn’t great enough to go out of our way to tip super high anyways…
but then we walk out, again the employees don’t say a WORD to us, and go to the car. in the rearview mirror i saw the lights shut off and the employees immediately exiting. at this point i felt disrespected, as i saw they didn’t even have closing duties to complete. no dishes to wash, no floors to mop, no machinery to clean… my boyfriend and i coming in added absolutely NOTHING to their to-do list… so i started wondering why were they so rude!?
i 1000% understand what it’s like to work in service and have people come in late, which is why i was going to tip so well, but the service completely deterred me. it seems it was in God’s plans as the card reader wouldn’t let us tip extra either.
i’m sure other times the customer service is great, it’s just when you have teenagers running an ice cream shop they need to know that they can’t yk… act like teenagers all the time. if our visit did not affect the time they left or their closing duties and they got to leave exactly at 10:00 PM on the dot, what need is there to be rude to customers? i would visit again, just wasn’t too keen on this specific experience.
Michelle “Queen” Hart
Always love coming here, however this visit all the tables were dirty and there was down time where the staff could have cleaned up a bit , wipe the tables maybe swept the floor. But while the girl did inventory, the guy played on his cellphone which was disappointing especially since all the tables were dirty.
Lindsay Karczewski
I usually go during my lunch break around 12:30. The girls typically working are very kind and helpful but unfortunately there are never dipped cones made. It has made me not want to come back as often.
donald hawn
Leave it to baskin Robbin’s to follow the corporate model of take as much as you can from the customer and give little back. The premade waffle cone was so thin that it wouldn’t hold up under my grip and I had to ask for a cup. When I went to the toilet it smelled so bad that it reminded me of a toilet at a football stadium in London. It was horrible. I’ve been there many times with my family but I will never go back! Great job franchise owner, you are doing a great job there!
TSFan2022 Productions
It was good and the ice cream is tasty.
JOANN SHELTON
This is the best Baskins Robbins! The employees are so friendly, helpful and they always do such a good job! Never disappointed at this location!
James Begley
Nothing good to say. Store was obviously very dirty. The stainless steel looks like it hadn't been cleaned in weeks. Entire store just unkempt, trash full. Not busy when I visited. Store was kept so cold you could not sit down to enjoy your ice cream.
Terrible service. The two guys working would rather sit and talk/do side work with customers waiting on them. One hid in the back the whole time.I asked for recess and he served it out of a tub outside of the freezers half melted! When he scooped it out it flew through the air off his hand and into the cup. Terrible. He was making a mess and had ice cream all over his hands and shirt. Terrible.
Atmosphere: 1
Food: 1
Service: 1
peg gie
Still the best ice cream and flavors around, after all this time.
Service was good. Ice cream was good. Restrooms were awful, gross smelly..
Always a pleasure for our kids and ourselves to go here. Great service and great with the kids. 3 years running getting our sons birthday cake here and he is always so happy
the experience wasn’t awful, but it was unpleasant enough i feel compelled to leave a review
i came to this location a little before close. (hear me out before the outrage) usually i’m strictly against doing so, but being that it was ice cream i thought it would be fine and i planned to tip EXTREMELY well (like $10 cash) to make up for my late visit.
upon entering the employees not only didn’t greet or acknowledge us, but we came to the counter ready to order asap as we knew they closed soon. the employees just kind of looked at one another, almost like they were trying to decide who would take our order.. okay, fair enough we did come in late..
when we went to pay, i don’t think the cashier said a WORD to us. by that point i was already rubbed the wrong way from the lack of a greeting, so i asked my boyfriend who was paying to tip $5 on card rather than me giving them cash
the machine told us it was too high of a tip, so we were unable to tip higher than 25% which was about $3.25ish. fair, the service isn’t great enough to go out of our way to tip super high anyways…
but then we walk out, again the employees don’t say a WORD to us, and go to the car. in the rearview mirror i saw the lights shut off and the employees immediately exiting. at this point i felt disrespected, as i saw they didn’t even have closing duties to complete. no dishes to wash, no floors to mop, no machinery to clean… my boyfriend and i coming in added absolutely NOTHING to their to-do list… so i started wondering why were they so rude!?
i 1000% understand what it’s like to work in service and have people come in late, which is why i was going to tip so well, but the service completely deterred me. it seems it was in God’s plans as the card reader wouldn’t let us tip extra either.
i’m sure other times the customer service is great, it’s just when you have teenagers running an ice cream shop they need to know that they can’t yk… act like teenagers all the time. if our visit did not affect the time they left or their closing duties and they got to leave exactly at 10:00 PM on the dot, what need is there to be rude to customers? i would visit again, just wasn’t too keen on this specific experience.
Always love coming here, however this visit all the tables were dirty and there was down time where the staff could have cleaned up a bit , wipe the tables maybe swept the floor. But while the girl did inventory, the guy played on his cellphone which was disappointing especially since all the tables were dirty.
I usually go during my lunch break around 12:30. The girls typically working are very kind and helpful but unfortunately there are never dipped cones made. It has made me not want to come back as often.
Leave it to baskin Robbin’s to follow the corporate model of take as much as you can from the customer and give little back. The premade waffle cone was so thin that it wouldn’t hold up under my grip and I had to ask for a cup. When I went to the toilet it smelled so bad that it reminded me of a toilet at a football stadium in London. It was horrible. I’ve been there many times with my family but I will never go back! Great job franchise owner, you are doing a great job there!
It was good and the ice cream is tasty.
This is the best Baskins Robbins! The employees are so friendly, helpful and they always do such a good job! Never disappointed at this location!
Nothing good to say. Store was obviously very dirty. The stainless steel looks like it hadn't been cleaned in weeks. Entire store just unkempt, trash full. Not busy when I visited. Store was kept so cold you could not sit down to enjoy your ice cream.
Atmosphere: 1
Food: 2
Service: 2
The most delicious variety of ice cream.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Terrible service. The two guys working would rather sit and talk/do side work with customers waiting on them. One hid in the back the whole time.I asked for recess and he served it out of a tub outside of the freezers half melted! When he scooped it out it flew through the air off his hand and into the cup. Terrible. He was making a mess and had ice cream all over his hands and shirt. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Still the best ice cream and flavors around, after all this time.
This stuff is Dingo!!!!
Yummy ice cream! We love it!
Yummy ice cream! We love it!
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