Very helpful discussing different options for outfitting my gravel bike. I appreciate the experienced information
Alex Milani
Great customer service. Super friendly staff and they are willing to do smaller repairs on older bike. Some shops are solely focused on selling new bikes. I’ve been here several times and have had great experiences!
Scott Witt
Great overall experience.
As someone new to the sport, going to a bike shop for the first time can be a bit daunting without knowing what to expect. Everyone there made me feel welcome.
My bike needed a decent amount of work and adjustments. Nate and Keenan took the time to explain everything and answer all of the questions I had. Turnaround time for repairs was much quicker than I expected, and the bike feels like it's brand new! I will definitely be back!
Ian Prinssen
So many positives from my experience. Great staff. Everyone working there was very friendly and very knowledgeable. I felt they took time to understand my problem and concerns. When they made recommendation for parts, they explained the benefits for the options. The shop is clean, spacious, and welcoming. I was happy they were able to quickly change out my break pads and make some adjustments at my visit. Now I’m off to wear in my new break pads.
Joy Hopkins
Very friendly and professional, quick service. I appreciated explanations of what was being done to my bike while I was there. The shop was also very clean and attractive. I’ll plan on going back!
Kehla Vance
I came in on a Saturday morning needing an adjustment and hanger replaced. Taylor stopped what he was doing and helped work on my bike—he was very diligent and helpful. Every time I am in Bike Face both Keagan and Taylor are abundantly helpful and knowledgeable. I highly recommend this shop.
Bryant R
Not the best help over the phone, came in to look at some Specialized 3d saddles. Store was pretty messy, only one person working and was with another customer, lights for the room with the saddles was off. Hung around for 10-15 minutes but decided to go to another shop before everyone closed since I drove from an hour away and needed a saddle.
Jeff
Great people. I am just in the area for a short time, was doing my own bicycle pub crawl, so I stopped in for some local knowledge. I got pointed toward some great breweries/distilleries. Lexington is definitely a location I want to revisit and I have already bragged y’all up to many people on line. Thanks much!!
Chris
Excellent service, as always!
Dave H
I went in with no clue what type of bicycle I wanted. After talking with one of the owners, Nate, who explained to me way more than I even knew about them, I loaded up my first new bike since I was a kid and drove it home! One of the best experiences I've had purchasing a new "ride" in my life! Highly recommend this place!
I am deeply disturbed by the business practices of Bicycle Face in Lexington, KY. First and foremost, the very name of this establishment is profoundly offensive. "Bicycle face" is a historically anti-woman term used to discourage women from riding bicycles in the 19th century. It perpetuates outdated and sexist notions, and it's appalling that any modern business would choose such a name. This choice reflects a lack of awareness and sensitivity toward the struggles and progress of women.Adding insult to injury, Bicycle Face also uses the phrase "our tribe" to describe their workers. This terminology is culturally insensitive and offensive to Indigenous peoples. The word "tribe" has deep cultural and historical significance and should not be co-opted by businesses for marketing purposes. Such usage trivializes and disrespects the rich and diverse cultures of Indigenous communities, reducing us to mere buzzwords for branding.As an Indigenous woman cyclist, I find it unacceptable for any business to operate with such blatant disregard for social and cultural sensitivities.
Noah Henderson
Really great service!
DANIEL STAMPER
My wife and I just bought 2 bicycles here. From the moment we walked in the door it was a simple, no hassle process to find out what bikes were best suited for us and our price range. And, the staff were genuine bike enthusiasts. I went here based on the recommendation of a friend, especially after experiencing some pushy salesmen at 2 other local bike shops. Good job, Fellas!
Philip
First time in the shop and was warmly greeted. My son's bike needed a brake adjustment and they stopped what they were working on to help us out. While doing that, they mentioned a recall on the brake calipers and provided information on how to get that squared away.Very impressed with the Bicycle Face team and will be back to purchase a new ride for myself.
Ron Duncan
Called these guys around 5 to schedule some maintenance for the bike. They waited for me as I was stuck in traffic. When I got there, they took care of everything I needed and I was on my way! Saved my ride for tomorrow morning! Go check them out! Great service!
Very helpful discussing different options for outfitting my gravel bike. I appreciate the experienced information
Great customer service. Super friendly staff and they are willing to do smaller repairs on older bike. Some shops are solely focused on selling new bikes. I’ve been here several times and have had great experiences!
Great overall experience.
As someone new to the sport, going to a bike shop for the first time can be a bit daunting without knowing what to expect. Everyone there made me feel welcome.
My bike needed a decent amount of work and adjustments. Nate and Keenan took the time to explain everything and answer all of the questions I had. Turnaround time for repairs was much quicker than I expected, and the bike feels like it's brand new! I will definitely be back!
So many positives from my experience. Great staff. Everyone working there was very friendly and very knowledgeable. I felt they took time to understand my problem and concerns. When they made recommendation for parts, they explained the benefits for the options. The shop is clean, spacious, and welcoming. I was happy they were able to quickly change out my break pads and make some adjustments at my visit. Now I’m off to wear in my new break pads.
Very friendly and professional, quick service. I appreciated explanations of what was being done to my bike while I was there. The shop was also very clean and attractive. I’ll plan on going back!
I came in on a Saturday morning needing an adjustment and hanger replaced. Taylor stopped what he was doing and helped work on my bike—he was very diligent and helpful. Every time I am in Bike Face both Keagan and Taylor are abundantly helpful and knowledgeable. I highly recommend this shop.
Not the best help over the phone, came in to look at some Specialized 3d saddles. Store was pretty messy, only one person working and was with another customer, lights for the room with the saddles was off. Hung around for 10-15 minutes but decided to go to another shop before everyone closed since I drove from an hour away and needed a saddle.
Great people. I am just in the area for a short time, was doing my own bicycle pub crawl, so I stopped in for some local knowledge. I got pointed toward some great breweries/distilleries. Lexington is definitely a location I want to revisit and I have already bragged y’all up to many people on line.
Thanks much!!
Excellent service, as always!
I went in with no clue what type of bicycle I wanted. After talking with one of the owners, Nate, who explained to me way more than I even knew about them, I loaded up my first new bike since I was a kid and drove it home! One of the best experiences I've had purchasing a new "ride" in my life! Highly recommend this place!
Restaurantji Recommends
I am deeply disturbed by the business practices of Bicycle Face in Lexington, KY. First and foremost, the very name of this establishment is profoundly offensive. "Bicycle face" is a historically anti-woman term used to discourage women from riding bicycles in the 19th century. It perpetuates outdated and sexist notions, and it's appalling that any modern business would choose such a name. This choice reflects a lack of awareness and sensitivity toward the struggles and progress of women.Adding insult to injury, Bicycle Face also uses the phrase "our tribe" to describe their workers. This terminology is culturally insensitive and offensive to Indigenous peoples. The word "tribe" has deep cultural and historical significance and should not be co-opted by businesses for marketing purposes. Such usage trivializes and disrespects the rich and diverse cultures of Indigenous communities, reducing us to mere buzzwords for branding.As an Indigenous woman cyclist, I find it unacceptable for any business to operate with such blatant disregard for social and cultural sensitivities.
Really great service!
My wife and I just bought 2 bicycles here. From the moment we walked in the door it was a simple, no hassle process to find out what bikes were best suited for us and our price range. And, the staff were genuine bike enthusiasts. I went here based on the recommendation of a friend, especially after experiencing some pushy salesmen at 2 other local bike shops. Good job, Fellas!
First time in the shop and was warmly greeted. My son's bike needed a brake adjustment and they stopped what they were working on to help us out. While doing that, they mentioned a recall on the brake calipers and provided information on how to get that squared away.Very impressed with the Bicycle Face team and will be back to purchase a new ride for myself.
Called these guys around 5 to schedule some maintenance for the bike. They waited for me as I was stuck in traffic. When I got there, they took care of everything I needed and I was on my way! Saved my ride for tomorrow morning! Go check them out! Great service!
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