Big shout out to Hugh! He runs an amazing business. Focused on integrity, communication, and overall great customer service, I wouldn’t want to go anywhere else to buy or repair a bike. I got a Retrospec bike from his shop, and I have no regrets. I highly recommend Hugh and Bicycle Face for anyone considering to buy or repair a bike, buy bike related equipment, or have a feel good conversation with an all around great guy.
Adam “12elvy” Blair
Bicycle Face is as bad as its name. I’ve taken by bike there three times now and still isn’t fixed. I needed a new part that would change the gears on my bike. As they were putting the part on the bike they discovered I needed another item to that would complete the bike to a ten speed. Instead of calling me and letting me know that. The bike was left how it was in the beginning. The guys didn’t even check to see if I needed air for my tires. Luckily my neighbor had an air compressor . So now I’m left with a 2 speed. Thanks fellas! What a joke
aaron workman
Grey is very helpful and knowledgeable.
Ethan Workman
Awesome place Grey and Taylor are amazing and get stuff done efficiently
Kenny Stone
The Old Guys Pub Crawl loves this place. It's like having your own private bar. This is a real jewel of a place for beer drinkers. We took guests there and they were so happy for the experience.
Tracy Ferrell
Best service and the folks are so nice. We brought in two bikes and the first was repaired in one day very reasonably. We brought in the second bike for very minor work and Bush and Wyatt were amazing. They both jumped into help on the bike and had it working in no time. We will be back!
Shannon Thompson
Went above and beyond for a first time customer, without being asked - highly recommend.
Lynne Stephan
Very helpful discussing different options for outfitting my gravel bike. I appreciate the experienced information
Alex Milani
Great customer service. Super friendly staff and they are willing to do smaller repairs on older bike. Some shops are solely focused on selling new bikes. I’ve been here several times and have had great experiences!
Scott Witt
Great overall experience.
As someone new to the sport, going to a bike shop for the first time can be a bit daunting without knowing what to expect. Everyone there made me feel welcome.
My bike needed a decent amount of work and adjustments. Nate and Keenan took the time to explain everything and answer all of the questions I had. Turnaround time for repairs was much quicker than I expected, and the bike feels like it's brand new! I will definitely be back!
So many positives from my experience. Great staff. Everyone working there was very friendly and very knowledgeable. I felt they took time to understand my problem and concerns. When they made recommendation for parts, they explained the benefits for the options. The shop is clean, spacious, and welcoming. I was happy they were able to quickly change out my break pads and make some adjustments at my visit. Now I’m off to wear in my new break pads.
Joy Hopkins
Very friendly and professional, quick service. I appreciated explanations of what was being done to my bike while I was there. The shop was also very clean and attractive. I’ll plan on going back!
Kehla Vance
I came in on a Saturday morning needing an adjustment and hanger replaced. Taylor stopped what he was doing and helped work on my bike—he was very diligent and helpful. Every time I am in Bike Face both Keagan and Taylor are abundantly helpful and knowledgeable. I highly recommend this shop.
Bryant R
Not the best help over the phone, came in to look at some Specialized 3d saddles. Store was pretty messy, only one person working and was with another customer, lights for the room with the saddles was off. Hung around for 10-15 minutes but decided to go to another shop before everyone closed since I drove from an hour away and needed a saddle.
Jeff
Great people. I am just in the area for a short time, was doing my own bicycle pub crawl, so I stopped in for some local knowledge. I got pointed toward some great breweries/distilleries. Lexington is definitely a location I want to revisit and I have already bragged y’all up to many people on line. Thanks much!!
Big shout out to Hugh! He runs an amazing business. Focused on integrity, communication, and overall great customer service, I wouldn’t want to go anywhere else to buy or repair a bike. I got a Retrospec bike from his shop, and I have no regrets. I highly recommend Hugh and Bicycle Face for anyone considering to buy or repair a bike, buy bike related equipment, or have a feel good conversation with an all around great guy.
Bicycle Face is as bad as its name. I’ve taken by bike there three times now and still isn’t fixed. I needed a new part that would change the gears on my bike. As they were putting the part on the bike they discovered I needed another item to that would complete the bike to a ten speed. Instead of calling me and letting me know that. The bike was left how it was in the beginning. The guys didn’t even check to see if I needed air for my tires. Luckily my neighbor had an air compressor . So now I’m left with a 2 speed. Thanks fellas! What a joke
Grey is very helpful and knowledgeable.
Awesome place Grey and Taylor are amazing and get stuff done efficiently
The Old Guys Pub Crawl loves this place. It's like having your own private bar. This is a real jewel of a place for beer drinkers. We took guests there and they were so happy for the experience.
Best service and the folks are so nice. We brought in two bikes and the first was repaired in one day very reasonably. We brought in the second bike for very minor work and Bush and Wyatt were amazing. They both jumped into help on the bike and had it working in no time. We will be back!
Went above and beyond for a first time customer, without being asked - highly recommend.
Very helpful discussing different options for outfitting my gravel bike. I appreciate the experienced information
Great customer service. Super friendly staff and they are willing to do smaller repairs on older bike. Some shops are solely focused on selling new bikes. I’ve been here several times and have had great experiences!
Great overall experience.
As someone new to the sport, going to a bike shop for the first time can be a bit daunting without knowing what to expect. Everyone there made me feel welcome.
My bike needed a decent amount of work and adjustments. Nate and Keenan took the time to explain everything and answer all of the questions I had. Turnaround time for repairs was much quicker than I expected, and the bike feels like it's brand new! I will definitely be back!
Restaurantji Recommends
So many positives from my experience. Great staff. Everyone working there was very friendly and very knowledgeable. I felt they took time to understand my problem and concerns. When they made recommendation for parts, they explained the benefits for the options. The shop is clean, spacious, and welcoming. I was happy they were able to quickly change out my break pads and make some adjustments at my visit. Now I’m off to wear in my new break pads.
Very friendly and professional, quick service. I appreciated explanations of what was being done to my bike while I was there. The shop was also very clean and attractive. I’ll plan on going back!
I came in on a Saturday morning needing an adjustment and hanger replaced. Taylor stopped what he was doing and helped work on my bike—he was very diligent and helpful. Every time I am in Bike Face both Keagan and Taylor are abundantly helpful and knowledgeable. I highly recommend this shop.
Not the best help over the phone, came in to look at some Specialized 3d saddles. Store was pretty messy, only one person working and was with another customer, lights for the room with the saddles was off. Hung around for 10-15 minutes but decided to go to another shop before everyone closed since I drove from an hour away and needed a saddle.
Great people. I am just in the area for a short time, was doing my own bicycle pub crawl, so I stopped in for some local knowledge. I got pointed toward some great breweries/distilleries. Lexington is definitely a location I want to revisit and I have already bragged y’all up to many people on line.
Thanks much!!
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