Went today for a fish sandwich instead of McDonald's and what a sad piece of small dry fish it was. Also ask for extra lettuce which was not put on but paid for. Another restaurant with low quality food acting like customers won't notice the difference.
Atmosphere: 1
Food: 1
Service: 1
Nerida Escobar
Worse service I can’t even understand why they have to be so rude, not only the employees but the manager. Since I started to order the person had an attitude, when I pulled to the window the girl had an attitude, was rude all I said was there’s no need for the attitude and all of the sudden there’s the manager screaming to get out the way if I had all my food, my daughters were in the car with me he didn’t care, to finish things they forgot my fries
Atmosphere: 1
Food: 1
Service: 1
Madi Stewart
Idk who’s working your drive thru, but the rudest person I’ve met. Get better staff or keep losing money. Lmao. I’m not dealing with disrespect. Don’t tell me to stop playing games because I’m not familiar with your menu.
Atmosphere: 1
Food: 1
Service: 1
Amy “Biz” Dunn
Super fast service. Food was good snd hot.
Atmosphere: 5
Food: 5
Service: 5
Larry Morris
Burger King is a great place for burgers, their burgers taste like 100% ground beef, the whopper, Jr whooper chicken sandwich, and fish sandwich are great , cant go wrong, clean restaurant, friendly staff, plenty of free parking, priced fairly, highly recommend.
Food: 5
Hailey R. Mathers
I love burger King, I love thier chicken and hamburgers
Carolyn
A visit this Burger King a lot for breakfast. The lady that opens the store in the mornings is just awesome she's friendly she's quick she's accurate she's just great. However later on in the day I don't know what's going on but the manager that answers the phone is a male and I don't know what that deal is but they do things a lot differently than the opening lady does The opening lady should be management not the one that's a manager. The other day I ordered two junior burritos now mind you I order these all the time off the two for three menu They came with a half a piece of sausage this day no hash browns no cheese just a half a piece of sausage and sauce. So when my husband called the store the so-called male manager said that that's the way it comes. So I look it up and he clearly lied Don't let them fool you The two for three junior burritos have the same exact thing on them as the regular junior burritos He actually stated that the lady in the morning made a mistake no she didn't He did however he did say if we come up there he would make it right So if he's going to make it right then why was he saying it wasn't wrong. Anyway this is a good fast food establishment for the most part The lying of the shift leaders needs to stop though. Have a great day I hope my post helped.
Atmosphere: 5
Food: 5
Service: 5
Johnathan Harlow
Rude employees
Kayla Denton
Waited 20+ mins on four piece chicken nugget kids meal.... Never again
Have to update. The employees know nothing about the app. I ordered online and was told that the broiler was broken so they couldn't sell burgers. I asked for a refund. Oh, you have to go through the app. Still no refund, so I called only to be told by the manager that she is busy and can't help me and hung up on me. Very rude.
Atmosphere: 1
Food: 1
Service: 1
jason henderson
The food is hot and the staff actually speak.
Atmosphere: 2
Food: 2
Service: 2
Christina
Saron Drive location. Food was cold. Couldn't get counter service. Floors were slick enough to fall. Richmond Road is better for me.
Atmosphere: 1
Food: 3
Service: 1
Shivang Narula
Worst Burger King location. It closes at 12 I went there around 11:20 and asked for an impossible whopper and the lady at drive thru told me they can’t make the impossible whopper and have to order something else. As a vegetarian options are already limited to only impossible burger and they can’t even serve us that ?
Service: 1
Waller Ave
Horrible HORRIBLE staff at Burger King 4200 Saron Rd Lexington KY that calls the police on customers that paid theirt money and dont get served. I paid through the app My money was taken from credit card I have a successful order number It tells me to drive around and pick up my order via drive thru. I get to window and this inept manage (Xavier is the name he gave, But wouldnt give his last name) Says he does not have it in his system so I get nothing...NOTHING??? I tried showing the app and saying its paid but he wouldnt look at it. He just wanted me to move along and lose my money and forget the food I ordered. Well I need some resolve but 30 seconds into me asking him to see what went wrong He called the police on me! No threats No voices raised Just this so called manager of Burger King wanted to show who is boss So I waited for police to get there and showed them the app order that is for THIS location and immediately they knew it was just a civil situation Although this guy called them about me trespassing. Hmmm I paid for my order I never left my vehicle and I had business there So trespassing did not work for this guys plan. I plan to contact any higher up so this does not happen to anyone else. PS I still did not receive my refund.
Went today for a fish sandwich instead of McDonald's and what a sad piece of small dry fish it was. Also ask for extra lettuce which was not put on but paid for. Another restaurant with low quality food acting like customers won't notice the difference.
Atmosphere: 1
Food: 1
Service: 1
Worse service I can’t even understand why they have to be so rude, not only the employees but the manager. Since I started to order the person had an attitude, when I pulled to the window the girl had an attitude, was rude all I said was there’s no need for the attitude and all of the sudden there’s the manager screaming to get out the way if I had all my food, my daughters were in the car with me he didn’t care, to finish things they forgot my fries
Atmosphere: 1
Food: 1
Service: 1
Idk who’s working your drive thru, but the rudest person I’ve met. Get better staff or keep losing money. Lmao. I’m not dealing with disrespect. Don’t tell me to stop playing games because I’m not familiar with your menu.
Atmosphere: 1
Food: 1
Service: 1
Super fast service. Food was good snd hot.
Atmosphere: 5
Food: 5
Service: 5
Burger King is a great place for burgers, their burgers taste like 100% ground beef, the whopper, Jr whooper chicken sandwich, and fish sandwich are great , cant go wrong, clean restaurant, friendly staff, plenty of free parking, priced fairly, highly recommend.
Food: 5
I love burger King, I love thier chicken and hamburgers
A visit this Burger King a lot for breakfast. The lady that opens the store in the mornings is just awesome she's friendly she's quick she's accurate she's just great. However later on in the day I don't know what's going on but the manager that answers the phone is a male and I don't know what that deal is but they do things a lot differently than the opening lady does The opening lady should be management not the one that's a manager. The other day I ordered two junior burritos now mind you I order these all the time off the two for three menu They came with a half a piece of sausage this day no hash browns no cheese just a half a piece of sausage and sauce. So when my husband called the store the so-called male manager said that that's the way it comes. So I look it up and he clearly lied Don't let them fool you The two for three junior burritos have the same exact thing on them as the regular junior burritos He actually stated that the lady in the morning made a mistake no she didn't He did however he did say if we come up there he would make it right So if he's going to make it right then why was he saying it wasn't wrong. Anyway this is a good fast food establishment for the most part The lying of the shift leaders needs to stop though. Have a great day I hope my post helped.
Atmosphere: 5
Food: 5
Service: 5
Rude employees
Waited 20+ mins on four piece chicken nugget kids meal.... Never again
unprofessional and rude night staff.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Have to update. The employees know nothing about the app. I ordered online and was told that the broiler was broken so they couldn't sell burgers. I asked for a refund. Oh, you have to go through the app. Still no refund, so I called only to be told by the manager that she is busy and can't help me and hung up on me. Very rude.
Atmosphere: 1
Food: 1
Service: 1
The food is hot and the staff actually speak.
Atmosphere: 2
Food: 2
Service: 2
Saron Drive location. Food was cold. Couldn't get counter service. Floors were slick enough to fall. Richmond Road is better for me.
Atmosphere: 1
Food: 3
Service: 1
Worst Burger King location. It closes at 12 I went there around 11:20 and asked for an impossible whopper and the lady at drive thru told me they can’t make the impossible whopper and have to order something else. As a vegetarian options are already limited to only impossible burger and they can’t even serve us that ?
Service: 1
Horrible HORRIBLE staff at Burger King 4200 Saron Rd Lexington KY that calls the police on customers that paid theirt money and dont get served. I paid through the app My money was taken from credit card I have a successful order number It tells me to drive around and pick up my order via drive thru. I get to window and this inept manage (Xavier is the name he gave, But wouldnt give his last name) Says he does not have it in his system so I get nothing...NOTHING??? I tried showing the app and saying its paid but he wouldnt look at it. He just wanted me to move along and lose my money and forget the food I ordered. Well I need some resolve but 30 seconds into me asking him to see what went wrong He called the police on me! No threats No voices raised Just this so called manager of Burger King wanted to show who is boss So I waited for police to get there and showed them the app order that is for THIS location and immediately they knew it was just a civil situation Although this guy called them about me trespassing. Hmmm I paid for my order I never left my vehicle and I had business there So trespassing did not work for this guys plan. I plan to contact any higher up so this does not happen to anyone else.
PS I still did not receive my refund.
Atmosphere: 1
Food: 1
Service: 1
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