Chick-fil-A
3401 Nicholasville Rd Ste FC5A, Lexington
(859) 272-2614
Recent Reviews
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While I love chick fil a I would not recommend this location. My son and I waited 40 minutes just to get a kids meal. While the food is the same as any other location; there are expectations created for timeliness of “fast food” and it was not met.
Atmosphere: 1
Food: 3
Service: 1
Me an my husband stood being the only one in line while whoever was behind the register talked to what I’m guessing was her friend and we stood there for so long me and my husband ended up leaving, all the while two other associates stood talking to each other. I’m not sure if the lady behind the register was the manager, but I’m honestly not sure. I guess they truly don’t want business and just wanna stand around talking the whole time. This location has done nothing but go down hill in the last 2 years. Truly disappointing and a disgrace to the brand because I know that the expectations for service anywhere else is much higher.
Service: 1
Honestly terrible I placed an order at 6:34 checked in 6:37 said they're working on it waited til 7 to tell me they can't make it..
Atmosphere: 1
Food: 1
Service: 1
Very tight, and right to go game going on here.
Ty Gloria, she's a super people person.
Atmosphere: 5
Service: 5
The last time I went there, the girl who checking me out started tapping her fingers on the counter like she wanted me to hurry up. I had just gotten there. and all I wanted to do was place my order. Also their wait times are too long. Their prices for the meals have gone way up too. Also I notice when I eat their food my stomach starts hurting. It's way too greasy.
Sometimes mobile express isn't as fast as drive-through. When there is a slower order in front of you, regular drive through can actually be faster; but either line is still much faster than most other drive-thrus.
I get 30 grilled nuggets everyday for lunch and the staff is always amazing and super friendly. Any reviews stating the staff is not friendly isn’t accurate
This location turns off mobile ordering every Saturday. Mall employees do not have time to wait in line. This was also once a friendly location at one point. The new owner and managers do not put the effort to be friendly at all.
Short staffed, 3 people who ordered after me got their food first
No wraps at lunch time waited 15 minutes for food. Avoid this one!
Restaurantji Recommends
I went there at 4pm and they turned me away, they said they were closing early because they didn't get enough business today. It's hard to get business if you close down early. They were the only place in the whole food court that was closed.
It speaks for itself if they can't get enough business to stay open when all of the other food places were still open and had customers in lines. They normally don't close until 8pm. I guess the employees didn't want to make money today
Don’t expect the same service that you would get at other chic fil a. They almost exclusively hire high schoolers that can’t remember the menus and end up giving you the wrong food constantly. Example: I asked for 2 #8’s (chicken wraps) , and I received two 8 count chicken nuggets.
Atmosphere: 1
Food: 1
Service: 1
Last weekend I went with my school on a field trip. Going through the line was fine, but as we got up to the counter the lady told us that the pop machine was down. Lemonade was a 10/10, the waffle fries were over salted, but other than that it was pretty good. Only issue I had was the woman who took the name from the order got my boyfriends name wrong, he told her "Ruiz, R-U-I-Z" and she put "Ryez" on the order lol. It was funny after though cause the guy who read it off looked just as confused as we were 💀
Atmosphere: 4
Food: 4
Service: 3
My kids love the food and the staff are always polite and hard working
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Sandwich Combo, Spicy Chicken Sandwich Deluxe Meal, Chick-Fil-A Deluxe Sandwich
The employees at this location truly go above and beyond to provide excellent service. They’ve always been so kind to me and the food is also excellent.
Atmosphere: 5
Food: 5
Service: 5
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