First time back since they tore it down. 😊 The parking lot is huge. The drive thru was backed up onto main road so went inside. Beautiful open design with gorgeous lighting & plenty of seating with lots of updates. Family style table to eat, bar tops, regular seating. Each table has a barcode scan w/ #, I'm assuming for you to order from the table. We went thru the line. It went fairly quick. The employees were very polite, greeted us with a smile & very helpful. Brought our food to the table. The bathrooms are located in the back with handicap stall & 2 other stalls for the women & were somewhat clean & also have a changing table. The heritage of Chick-fil-A is known by a beautiful piece of art on the wall with the beginning to what it is today. Very inspiring! 👏🏼 Then a play area for the young children enclosed with seating for parents. It has 2 levels with slides, puzzles & is netted. Not a very large space but enough for kids to play & have fun. Food was great as always so no complaints there! Only thing I didn't see was an area for pickup which they could've used some of the parking spots for in that huge parking lot. Still have traffic backing up onto main road is another downside! Won't keep me from ENJOYING CHICK-FIL-A 😋🥰
Atmosphere: 5
Food: 5
Service: 5
Landon Bowman
The food has been going downhill for a while. Then they renovated the place and made the drive through slower than McDonalds. How are you going to ruin the one thing that even makes it worth coming here?
Atmosphere: 1
Food: 1
Service: 1
Deron Sizemore
I can’t remember the last time we went through the drive-through at this location and received an accurate order. Feels like they’re more worried about pushing quantity numbers than accuracy. I don’t feel like I should have to park and go through my order prior to leaving the premises.
Phillip Cochran
Awsome. Yusef is our favorite mployee. Always friendly and very helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
FirstMusic00
This review is specific to the Hamburg location. First of all, I couldn't care any less about a new shiny building. I've been inside a Chick-fil-A maybe 3 times in my entire life. What I care about is the drive-thru. This is where this location fails. It doesn't seem to matter which line you use (regular or app line), if it's busy it doesn't function well. It's slow, clumsy and seems disorganized. And we have learned quickly not to use the app line at all. Both times we have used it we received missing items. In fact, one time I don't even think it was our order. To make matters worse, on both occasions, I was given my food very early in the line. So now you are forced to sit there until the drive-thru clears out before you can leave. One time I had 13 cars ahead of me. So by the time I get home, we have watered down drinks and cold fries. What's amazing to me, is how a company that literally perfected the drive-thru could fail so miserably at it. What changed?
Food: 3
Service: 1
sage
Ordered only a salad and was given no dressing or even a fork to eat it with.
Atmosphere: 1
Food: 1
Service: 1
Jim Gaddis
Always top quality service and food. Consistently one of the best Chick-fil-A restaurants I have been to.
Richard Shadwick
Ordered a 12 piece nugget large side of pickles. I got 3 pickles. A person should get at least one pickle per nugget so the young man told me he would gladly get me some more. Someone told him I could not have anymore. What????? It’s ok, will drive to Richmond Road and spend my 12:50 there. It does not seem to be a problem to get some pickles there.
Listen Chick fil a... I love your food. But this remodel is not cutting it... The mobile lane is a good idea. But if you pull up behind someone who has not yet received their order, even if you have yours you're going to have to wait behind them. I ordered just an iced coffee and got it really quickly... Then waited 15 minutes for the people in front of me to move.
Atmosphere: 1
Food: 5
Service: 1
Allison Elliott
As usual the faces were friendly and the food was delicious! And the drive thru speed was terrible! There are two lanes but one is for mobile orders and one for regular drive thru. I sat in line almost 20 minutes and the mobile line was empty when i pulled up. Not a good use of space or time.
Atmosphere: 5
Food: 5
Service: 5
Kian Strope
We love chick -fil - A
Atmosphere: 5
Food: 5
Service: 5
Michael Tipton
Took a quick drive-thru and turned it into a single file line. Awful
Atmosphere: 3
Food: 5
Service: 1
D B
Underwhelming Reopening…
Sitting, waiting, kids huddled talking, no one greeted me or took my order. So, I pulled past the chattering teens to the menu board, said “hello” 3x, no response. So, I’m in the stand still assembly line of cars having not placed an order yet. 🙄
After getting to the window and being able to order, I was asked to park while they prepared my salad. 19 minutes later the salad was brought to my car by a nice young man who was very apologetic.
The experience was like being excited to see an old friend who’s been gone a long time, they finally return, but walk by you and don’t even speak. 😦😮💨🥴
Always a pleasant drive through experience here.
Atmosphere: 4
Food: 5
Service: 4
I will drive an hour 1 way for some Chick-fil-A
Atmosphere: 5
Food: 5
Service: 5
First time back since they tore it down. 😊 The parking lot is huge. The drive thru was backed up onto main road so went inside.
Beautiful open design with gorgeous lighting & plenty of seating with lots of updates. Family style table to eat, bar tops, regular seating. Each table has a barcode scan w/ #, I'm assuming for you to order from the table. We went thru the line. It went fairly quick. The employees were very polite, greeted us with a smile & very helpful. Brought our food to the table. The bathrooms are located in the back with handicap stall & 2 other stalls for the women & were somewhat clean & also have a changing table.
The heritage of Chick-fil-A is known by a beautiful piece of art on the wall with the beginning to what it is today. Very inspiring! 👏🏼
Then a play area for the young children enclosed with seating for parents. It has 2 levels with slides, puzzles & is netted. Not a very large space but enough for kids to play & have fun.
Food was great as always so no complaints there!
Only thing I didn't see was an area for pickup which they could've used some of the parking spots for in that huge parking lot.
Still have traffic backing up onto main road is another downside!
Won't keep me from ENJOYING CHICK-FIL-A 😋🥰
Atmosphere: 5
Food: 5
Service: 5
The food has been going downhill for a while. Then they renovated the place and made the drive through slower than McDonalds. How are you going to ruin the one thing that even makes it worth coming here?
Atmosphere: 1
Food: 1
Service: 1
I can’t remember the last time we went through the drive-through at this location and received an accurate order. Feels like they’re more worried about pushing quantity numbers than accuracy. I don’t feel like I should have to park and go through my order prior to leaving the premises.
Awsome. Yusef is our favorite mployee. Always friendly and very helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
This review is specific to the Hamburg location. First of all, I couldn't care any less about a new shiny building. I've been inside a Chick-fil-A maybe 3 times in my entire life. What I care about is the drive-thru. This is where this location fails. It doesn't seem to matter which line you use (regular or app line), if it's busy it doesn't function well. It's slow, clumsy and seems disorganized. And we have learned quickly not to use the app line at all. Both times we have used it we received missing items. In fact, one time I don't even think it was our order. To make matters worse, on both occasions, I was given my food very early in the line. So now you are forced to sit there until the drive-thru clears out before you can leave. One time I had 13 cars ahead of me. So by the time I get home, we have watered down drinks and cold fries. What's amazing to me, is how a company that literally perfected the drive-thru could fail so miserably at it. What changed?
Food: 3
Service: 1
Ordered only a salad and was given no dressing or even a fork to eat it with.
Atmosphere: 1
Food: 1
Service: 1
Always top quality service and food. Consistently one of the best Chick-fil-A restaurants I have been to.
Ordered a 12 piece nugget large side of pickles. I got 3 pickles. A person should get at least one pickle per nugget so the young man told me he would gladly get me some more. Someone told him I could not have anymore. What????? It’s ok, will drive to Richmond Road and spend my 12:50 there. It does not seem to be a problem to get some pickles there.
Food: 2
Service: 2
Restaurantji Recommends
Listen Chick fil a... I love your food. But this remodel is not cutting it... The mobile lane is a good idea. But if you pull up behind someone who has not yet received their order, even if you have yours you're going to have to wait behind them. I ordered just an iced coffee and got it really quickly... Then waited 15 minutes for the people in front of me to move.
Atmosphere: 1
Food: 5
Service: 1
As usual the faces were friendly and the food was delicious! And the drive thru speed was terrible! There are two lanes but one is for mobile orders and one for regular drive thru. I sat in line almost 20 minutes and the mobile line was empty when i pulled up. Not a good use of space or time.
Atmosphere: 5
Food: 5
Service: 5
We love chick -fil - A
Atmosphere: 5
Food: 5
Service: 5
Took a quick drive-thru and turned it into a single file line. Awful
Atmosphere: 3
Food: 5
Service: 1
Underwhelming Reopening…
Sitting, waiting, kids huddled talking, no one greeted me or took my order. So, I pulled past the chattering teens to the menu board, said “hello” 3x, no response. So, I’m in the stand still assembly line of cars having not placed an order yet. 🙄
After getting to the window and being able to order, I was asked to park while they prepared my salad. 19 minutes later the salad was brought to my car by a nice young man who was very apologetic.
The experience was like being excited to see an old friend who’s been gone a long time, they finally return, but walk by you and don’t even speak. 😦😮💨🥴
Service: 2
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