Chick-fil-A

2299 Richmond Rd, Lexington
(859) 335-9856

Recent Reviews

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Joshua Fisherkeller

Used the app to order ahead. It took a full 20 minutes after pulling in to finally get my order. It was stone cold when I got it.

Atmosphere: 1

Food: 2

Service: 2

Miki

i usually go to this location but tonight i found a long curly piece of hair in my food. which was really awesome considering how much traffic i had to fight to get there so thanks. i thought y’all had to wear hair nets?? i would’ve taken a picture but i was so disgusted i just threw it away.

Doc Gordon

Great, crispy fried chicken.

Atmosphere: 3

Food: 3

Service: 3

Jackson Goble

Today i ordered a lemonade with my spicy chicken sandwich meal. Got a Key Lime Pie frozen limeade instead. I showed them my receipt, they got me my actual lemonade i ordered, no problem. I went back for a refill & they refused to refill my regular lemonade because THEY put it in a special cup where they can’t give out free refills apparently. Tried to explain to the lady working what’s wrong but she wouldn’t even make eye contact with me & said she couldn’t do a refill. (Pretty weird for chic fil a right?) For the first time in my life i asked to speak to the manger & they fixed it right away. Wish it didn’t have to get that way over a drink, just a really uncomfortable experience for me.

Atmosphere: 5

Food: 5

Service: 1

Shay Collett

If I could give zero stars, I would. I ordered Chick-fil-A for my office through the mobile app, and one meal was completely missing. When I called to request a refund for the missing sandwich, I was told they couldn’t refund a single item. After checking with a supervisor, the employee assured me I’d see the money back on my card—but instead, I was given a useless reward that expires soon.

When I called back to escalate the issue, a different manager refused to do anything further, saying the reward was all they could offer. This is completely unacceptable. Chick-fil-A messed up my order and then made it impossible to get an actual resolution. A reward doesn’t replace the money I paid or fix the inconvenience they caused. This is not the level of service I expected, and I’ll think twice before ordering from here again.

Atmosphere: 1

Food: 1

Service: 1

Madison Britt

Food - Always fresh and as I ordered! Fries are the best at this location!!!
Service - Above and beyond!! Always in good time. I also witnessed two young men tonight helping a mother, with her child, with a car issue. And then brought her food and drinks. That’s a good community right there!
Atmosphere - Clean!! Bathrooms are clean as well!

I will be back!

Atmosphere: 5

Food: 5

Service: 5

Lydia Eads

Subpar service. Lots of loud teenagers. My order was mixed up. No one smiled.

Atmosphere: 3

Food: 5

Service: 3

Josh Kolbus

25 minutes to get fast food shouldn't be considered fast food

Atmosphere: 2

Food: 5

Service: 1

Alan Stringfellow

Pretty great food and middle of the road service in my opinion. 3/5

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Waffle Fries, Dr Pepper, Spicy Chicken Sandwich, Market Salad

Cyan Cain

Deanna is amazing and always offers great service!!

Atmosphere: 5

Food: 5

Service: 5

Lisa Woods

Food is always amazing!

Atmosphere: 5

Food: 5

Service: 5

Josh Smith

Always so kind and service is top tier they truly care about customer happieness

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Sandwich

Deborah Ware

Great food, once again! My go- to meal is the #1 Deluxe!

Dietary restrictions: Some keto options, and some foods can be modified to be keto (removing buns).

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle Fries, Chicken Sandwich Combo, Grilled Nuggets

Brian Jackson

I love chic-fila, The food is amazing and they have great service. It is also a very clean place.

Atmosphere: 4

Food: 5

Service: 4

Daniel Ausbun

The gentleman Tyrone read my name tag and called me by my name very professional

Atmosphere: 5

Food: 5

Service: 5

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