Chick-fil-A
2299 Richmond Rd, Lexington
(859) 335-9856
Recent Reviews
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Used the app to order ahead. It took a full 20 minutes after pulling in to finally get my order. It was stone cold when I got it.
Atmosphere: 1
Food: 2
Service: 2
i usually go to this location but tonight i found a long curly piece of hair in my food. which was really awesome considering how much traffic i had to fight to get there so thanks. i thought y’all had to wear hair nets?? i would’ve taken a picture but i was so disgusted i just threw it away.
Great, crispy fried chicken.
Atmosphere: 3
Food: 3
Service: 3
Today i ordered a lemonade with my spicy chicken sandwich meal. Got a Key Lime Pie frozen limeade instead. I showed them my receipt, they got me my actual lemonade i ordered, no problem. I went back for a refill & they refused to refill my regular lemonade because THEY put it in a special cup where they can’t give out free refills apparently. Tried to explain to the lady working what’s wrong but she wouldn’t even make eye contact with me & said she couldn’t do a refill. (Pretty weird for chic fil a right?) For the first time in my life i asked to speak to the manger & they fixed it right away. Wish it didn’t have to get that way over a drink, just a really uncomfortable experience for me.
Atmosphere: 5
Food: 5
Service: 1
If I could give zero stars, I would. I ordered Chick-fil-A for my office through the mobile app, and one meal was completely missing. When I called to request a refund for the missing sandwich, I was told they couldn’t refund a single item. After checking with a supervisor, the employee assured me I’d see the money back on my card—but instead, I was given a useless reward that expires soon.
When I called back to escalate the issue, a different manager refused to do anything further, saying the reward was all they could offer. This is completely unacceptable. Chick-fil-A messed up my order and then made it impossible to get an actual resolution. A reward doesn’t replace the money I paid or fix the inconvenience they caused. This is not the level of service I expected, and I’ll think twice before ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
Food - Always fresh and as I ordered! Fries are the best at this location!!!
Service - Above and beyond!! Always in good time. I also witnessed two young men tonight helping a mother, with her child, with a car issue. And then brought her food and drinks. That’s a good community right there!
Atmosphere - Clean!! Bathrooms are clean as well!
I will be back!
Atmosphere: 5
Food: 5
Service: 5
Subpar service. Lots of loud teenagers. My order was mixed up. No one smiled.
Atmosphere: 3
Food: 5
Service: 3
25 minutes to get fast food shouldn't be considered fast food
Atmosphere: 2
Food: 5
Service: 1
Pretty great food and middle of the road service in my opinion. 3/5
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Waffle Fries, Dr Pepper, Spicy Chicken Sandwich, Market Salad
Deanna is amazing and always offers great service!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is always amazing!
Atmosphere: 5
Food: 5
Service: 5
Always so kind and service is top tier they truly care about customer happieness
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich
Great food, once again! My go- to meal is the #1 Deluxe!
Dietary restrictions: Some keto options, and some foods can be modified to be keto (removing buns).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Fries, Chicken Sandwich Combo, Grilled Nuggets
I love chic-fila, The food is amazing and they have great service. It is also a very clean place.
Atmosphere: 4
Food: 5
Service: 4
The gentleman Tyrone read my name tag and called me by my name very professional
Atmosphere: 5
Food: 5
Service: 5
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