By far the worse customer service I've ever experienced at a Chipotle the bigger guy and the girl that made our bowls were rude AS HELL and had a extremely shitty attitude i said something and they said they were short staffed that's not an excuse also was charged .50 cents each for the tiny tortilla wraps I've never been charged in the last 5 years for them they also didn't have fajita stuff and they acted like it was a hassle to get it for us and demanding us to answer faster all around was a very bad experience will NEVER come back to this location this happened feb 22nd 2025 at 3pm
Atmosphere: 1
Food: 3
Service: 1
Katherine Thompson
The food was fine. The service was terrible! The girl taking my order threw my bowl when I asked for one. Questioned every choice I made. Had an attitude the whole time, not a single smile, and just rude! Mind you the serving sizes she was giving me was so little. My bowl was barely filled made me feel like a waste of money! She needs to learn to be more professional. She seemed to be upset at her coworker, that shouldn't affect how you interact with your customers. Grow up.
Atmosphere: 1
Food: 2
Service: 1
D X
I’m just going to continually edit this review every time the experience changes when I walk into this place. I get the same mail every time I’m in here and my price goes between six dollars and change all the way up to $18 and change I work near by and some days I get a discount and some days I get charged extra. My meal never changes. Soooo idk if it’s a personal thing or what. But the price varying when the bowl stays the same is a joke. Next time I’m just sending it up to corporate. This is ridiculous. I’ve told them the bowl never changes but my price has and I don’t get why… it’s a rip off at this point
Blake Ball
Your chipotle and out of damn near everything at 12pm. Get it together corporate should be ashamed.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Bowl
Taylor Grayson 33
Chicken bowl $8.50, chips and queso $4.30. Plus tax was $13 and change. No drink. Chips are salted perfectly, queso is good. Lots of rice, corn, beans, tomato and chicken in the bowl.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl, Chips
Christy Brock
Smoked brisket is really good!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Bowl
Grant Vaught
This place would get a ZERO if I could. I eat chipotle regularly and live downtown, every now and then I will go to this location downtown in hopes of change. Change from horrible service, there’s almost completely out of everything when you go in there. You can go at 12,1,2,3,4,5,6,7,8 and they will be sold out. How does this happen? ITS EVERY TIME. I’ve lived downtown for 10 years. Stop into this chipotle every now and then and still the same bullcrap. This place sucks. Why are you even open? Why are you even a restaurant? You have one job, make food. I could go on and on how trash this location is. I will drive the extra ten minutes to a chipotle were they serve food. This establishment location should be shut down. Why do you even operate this location? Nothing works here, nothing. I have never once heard a decent thing about this place. It’s all the same feelings towards this location, TRASH! Do better.
Atmosphere: 1
Food: 1
Service: 1
Makeda Jackson
Super rude , tried to pick up my order that said was ready , waited 20 minutes just for the guy serving food to say well it’s not ready so whatever. Not sure what type of communication that is but I’m beyond disturbed with the customer service here.
Might be one of the worst locations east of the Mississippi. Food is always half a normal portion, soda machine been broken since the semester started, and some of the rudest workers I’ve ever met at a Chipotle. Granted there are some nice people but the majority are idiots. Would take me a list longer than Epstein island to describe everything wrong with this place. Horrible.
Not only did my quesadilla come uncut but it had barley any meat and wasn’t even grilled ?♂️?♂️?♂️
Atmosphere: 3
Food: 1
Service: 1
Quan Poole
Always out of everything. Don’t waster your time.
Atmosphere: 1
Food: 2
Service: 1
M & D Williams
Third time I’ve visited this chipotle and they are always out of something. The excuse tonight was not enough veggies were cut this morning so they ran out.
I guess I’m confused because a simple fix would’ve been to cut more because it’s over 2 hours before they close, but I guess they’re in a hurry to get home. It’s a little pointless to get a veggie bowl without vegetables. Honestly I wouldn’t bother coming to this location. There are better ones around.
Atmosphere: 1
Food: 1
Service: 1
RH III
I've ordered pickup Chipotle from multiple locations around the US at this point, it is my favorite chain restaurant. This location, in particular, was by far the worst portioned burrito I have ever received...so much so that I thought it warranted a review. The burrito was about 25% the normal size and wasn't rolled right. The food started coming out as soon as I unwrapped the foil. Really disappointed, especially since I ate it in the store and saw that people ordering in person received the usual portion size. Word of caution, I would have second thoughts ordering pickup from here, they might get skimpy on you, too.
By far the worse customer service I've ever experienced at a Chipotle the bigger guy and the girl that made our bowls were rude AS HELL and had a extremely shitty attitude i said something and they said they were short staffed that's not an excuse also was charged .50 cents each for the tiny tortilla wraps I've never been charged in the last 5 years for them they also didn't have fajita stuff and they acted like it was a hassle to get it for us and demanding us to answer faster all around was a very bad experience will NEVER come back to this location this happened feb 22nd 2025 at 3pm
Atmosphere: 1
Food: 3
Service: 1
The food was fine. The service was terrible! The girl taking my order threw my bowl when I asked for one. Questioned every choice I made. Had an attitude the whole time, not a single smile, and just rude! Mind you the serving sizes she was giving me was so little. My bowl was barely filled made me feel like a waste of money!
She needs to learn to be more professional. She seemed to be upset at her coworker, that shouldn't affect how you interact with your customers. Grow up.
Atmosphere: 1
Food: 2
Service: 1
I’m just going to continually edit this review every time the experience changes when I walk into this place. I get the same mail every time I’m in here and my price goes between six dollars and change all the way up to $18 and change I work near by and some days I get a discount and some days I get charged extra. My meal never changes. Soooo idk if it’s a personal thing or what. But the price varying when the bowl stays the same is a joke. Next time I’m just sending it up to corporate. This is ridiculous. I’ve told them the bowl never changes but my price has and I don’t get why… it’s a rip off at this point
Your chipotle and out of damn near everything at 12pm. Get it together corporate should be ashamed.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Bowl
Chicken bowl $8.50, chips and queso $4.30. Plus tax was $13 and change. No drink. Chips are salted perfectly, queso is good. Lots of rice, corn, beans, tomato and chicken in the bowl.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl, Chips
Smoked brisket is really good!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Bowl
This place would get a ZERO if I could. I eat chipotle regularly and live downtown, every now and then I will go to this location downtown in hopes of change. Change from horrible service, there’s almost completely out of everything when you go in there. You can go at 12,1,2,3,4,5,6,7,8 and they will be sold out. How does this happen? ITS EVERY TIME. I’ve lived downtown for 10 years. Stop into this chipotle every now and then and still the same bullcrap. This place sucks. Why are you even open? Why are you even a restaurant? You have one job, make food. I could go on and on how trash this location is. I will drive the extra ten minutes to a chipotle were they serve food. This establishment location should be shut down. Why do you even operate this location? Nothing works here, nothing. I have never once heard a decent thing about this place. It’s all the same feelings towards this location, TRASH! Do better.
Atmosphere: 1
Food: 1
Service: 1
Super rude , tried to pick up my order that said was ready , waited 20 minutes just for the guy serving food to say well it’s not ready so whatever.
Not sure what type of communication that is but I’m beyond disturbed with the customer service here.
Atmosphere: 1
Food: 1
Service: 1
Love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Burrito, Steak, Chicken Bowl, Chips
Might be one of the worst locations east of the Mississippi. Food is always half a normal portion, soda machine been broken since the semester started, and some of the rudest workers I’ve ever met at a Chipotle. Granted there are some nice people but the majority are idiots. Would take me a list longer than Epstein island to describe everything wrong with this place. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I can't even complain I love the burrito ?
Atmosphere: 4
Food: 5
Service: 4
Not only did my quesadilla come uncut but it had barley any meat and wasn’t even grilled ?♂️?♂️?♂️
Atmosphere: 3
Food: 1
Service: 1
Always out of everything. Don’t waster your time.
Atmosphere: 1
Food: 2
Service: 1
Third time I’ve visited this chipotle and they are always out of something. The excuse tonight was not enough veggies were cut this morning so they ran out.
I guess I’m confused because a simple fix would’ve been to cut more because it’s over 2 hours before they close, but I guess they’re in a hurry to get home. It’s a little pointless to get a veggie bowl without vegetables. Honestly I wouldn’t bother coming to this location. There are better ones around.
Atmosphere: 1
Food: 1
Service: 1
I've ordered pickup Chipotle from multiple locations around the US at this point, it is my favorite chain restaurant. This location, in particular, was by far the worst portioned burrito I have ever received...so much so that I thought it warranted a review. The burrito was about 25% the normal size and wasn't rolled right. The food started coming out as soon as I unwrapped the foil. Really disappointed, especially since I ate it in the store and saw that people ordering in person received the usual portion size. Word of caution, I would have second thoughts ordering pickup from here, they might get skimpy on you, too.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Burrito, Chips
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