Chipotle Mexican Grill
1869 Plaudit Pl, Lexington
(859) 263-2611
Recent Reviews
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if i could leave a 0 i would. not only where the people on the line stingy with the food the restaurant was a MESS. all the drinks were empty. the bathrooms looks disgusting. i will not be returning… sad to say.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service experience!!! My online order was never prepared. I saw a young lady with a baby in the car seat waiting and the server made their own food and went and set down to eat their food. They completely ignored this young lady. Waiting there and did not prepare my food for 20 minutes. My order was also prepared in correctly. This is one of the worst run Chipotles I've ever encountered.
Food: 1
Service: 1
Recommended dishes: Burrito, Quesadilla, Burrito Bowl
The food and services left a lot to be desired for. The staff acted like you was bothering them.
Atmosphere: 4
Food: 3
Service: 3
I’ve gone here a couple of times and this last time will be the last. I’m tired of getting skimped on the portions. For $12 a burrito it should be massive and filling not still feeling hungry after eating. Ridiculously overpriced for not even that good of food with small servings.
Atmosphere: 3
Food: 1
Service: 2
This location loves to give smaller portions and charge you the same price. I will not be going to this location any longer. Do not recommend.
Food: 1
got 2 bites today of my bowl before finding a hair (images attatched) they didn’t refund when i called
Bad food bad portion bad everything dont come here
Atmosphere: 1
Food: 1
Service: 1
very bad experience
Atmosphere: 1
Food: 1
Service: 1
go to chipotle just about every week, this is certainly the worst one i’ve ever gone to, portions are none existent and food tasted weird never coming back
Atmosphere: 1
Food: 1
Service: 1
The food was really good. It tasted hot and fresh. The service was a little slow but they were busy so that’s to be expected. The restaurant was messy and the dining room needed attention. All the tables needed cleaned. The soda machine was down but we could use the water out of it. All in all it was just okay. Glad the food was good!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chips, Burrito Bowl
Restaurantji Recommends
Visited this location tonight (9/25) to get a chicken bowl, and had to wait for chicken to be reheated after it was on the line, as the chicken was not fully cooked the first time around (?). Furthermore, the inability for every person on staff, including management, to keep a consistent flow going caused the line to move insanely slow, despite the fact that it was only around 4 people in total waiting on the line. Music was incredibly loud and also uncensored, and drink station was very messy. Napkins, instead of them be stocked in the dispenser, were laid out still inside the packaging for customers to grab. Pure laziness. Food was unseasoned, and cold. Management staff has zero self-awareness to the trash environment in display.
Atmosphere: 1
Food: 1
Service: 1
Rude employee on the line. She barely put any cheese and half a spoon of chicken to my chicken quesadilla. When I asked some side of mild salsa they told me it’s going to be $1.75 extra. Thank you but no thank you.
Chipotle has gotten worse and worse. They are always out of something or more than 2 things. The past 4 times we have came to this location they’ve been out of steak. We usually then just go for chicken even though it’s not what we really want. They don’t do anything to remedy us having to pick a different protein. (Maybe a free add on guac or something) My boyfriend always gets double. Well, the double portion protein wise is pathetic and they can’t even seem to wrap the burrito correctly to where we have to ask for a tortilla on the side. Also, the past two times we have been here they’ve have been out of the agua frescas and the ones they do have are about empty. The workers seem depressed and just don’t really seem to care about making the food with nice portions even though we usually pay around $40 for him and I when we visit.This was our last straw, sadly. We used to come to this location all of the time and now we have just crossed Chipotle out all together.
Atmosphere: 3
Food: 2
Service: 3
We had a $140 charge from this location yesterday. The problem is no one from this family has ever eaten at ANY Chipotle.
Please advise!
Staff very knowledgeable. Just seems a little pricey.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
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