One of the worst experiences I've had at a restaurant. We chose it because they advertise gluten-free options. When I asked the waitress, she said she had a list and just started rambling things off the list. I asked to see the list she was reading and she refused, saying she wasn't allowed to give it to customers. She had no clue about anything. Said she would speak to the manager and he was printing off a menu. Didn't see anyone forever and he finally came over and gave me his phone with a picture of the menu. At this point, we had already been at the restaurant for 30 minutes without being able to order. There were very few options and it wasn't clear. The waitress told me that the tacos were gluten-free but the rice wasn't. Finally ordered tacos and they were disgusting. Dry chicken, stale taco shells. Besides the fact that I had to tell her my order over and over before she got it right. And it still came out wrong! Never offered a refill, even though the others in our party were. Dirty silverware. This place was a joke.
Atmosphere: 1
Food: 1
Service: 1
Kayla Corbin
Love elvis vibes, pictures of dogs and great food. This is the place for you. The Chuychanga is A1. I love the creamy Jalapeños sauce and make sure to try their tres leches cake, it is phenomenal(also a LARGE piece, recommend splitting it between 2 people)
Atmosphere: 5
Food: 5
Service: 5
Whitney Twitchell
We have been loyal Chuy’s patrons for years now. The food is always top notch. What stood out to me tonight was the service. We were a big part of 8 and our server, Sam, was on top of it 100%. Our drinks, chips, and food were well attended to promptly. I was sharing some fajita quesadillas with my kiddos and he managed to get the kitchen to leave onions and peppers out of two of them so my kids would eat them without complaint. That was such a blessing!
On another note, I noticed a hearing impaired gentlemen come in to eat. The staff knew him, signed to him, and treated him like family. It was super special to see them accommodate to him and take care of him with a smile.
Atmosphere: 5
Food: 5
Service: 5
Heather Suedkamp
Food was cold and bland, items on the very limited menu were not available, waitress did not seem to know what was available and what was not. We have always lived Chuy's, disappointed to see how the quality has declined.
Atmosphere: 3
Food: 2
Service: 3
Caitlyn Baker
My partner and i came in for the first time last night ! Jai was our server and she actually had us in a whole conversation about how good of service she was giving us in comparison to what we’ve had from our recent outgoings. absolutely STELLAR service from her , especially being the last hour of being open. (we work late, sorry!) The food also exceeded what we had expected and we look forward to returning !
Atmosphere: 5
Food: 5
Service: 5
C.C
Was so excited to try this place after all the hype. I am trying to understand where the good reviews came from. Service and food were absolutely terrible. I had to get my own napkins , never asked if we needed refills, my food was cold in the middle. There was so much dust on the ceiling caked on the hubcaps I can't see how it don't drop into people's food. I can say this was the absolute worst service and food we ever had.
Atmosphere: 1
Food: 1
Service: 1
Jason King
Was absolutely amazing food just didn't receive any kind of utensils to eat our takeout with other than that would definitely be 5*
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fajita Chicken Burrito with Queso Sauce, Fajita Chicken or Fajita Beef
Grace Harder
To say that we love Chuys is an understatement. Their food is always amazing, the staff is incredible, and atmosphere is lively and welcoming. Chuys holds a special place in my and my fiancés hearts. We had our first date here and we shared our first meal engaged here. This chuys has never disappointed! A special shout out to our waiter J!
Atmosphere: 5
Food: 5
Service: 5
Robert Snapp
Food is always great. The staff is always polite and helpful. It can be busy at times and hard to get around.
Atmosphere: 4
Food: 5
Service: 5
Dubqueen20
I DO NOT RECOMMEND! Expensive, Cheapest tasting food!
We dined in & all 3 meals we ordered we didn't eat any of it.
Kids chicken tenders were severely over cooked and dry.
Chicken Enchiladas were amazing with just the right balance of ingredients.
Atmosphere: 5
Food: 5
Service: 5
Janie Mick
My favorite place to eat everything I'm visiting Kentucky! And I think about it always after being there! Everything taste better at Chuys!!!!
Atmosphere: 5
Food: 5
Service: 5
Dave B
One of my favorite places to eat in Hamburg. Most of the time the service is good. Food always out fast and delicious. My only complaint is that it’s usually really loud due to there always being big parties eating together. Oh yeah, and if they ask if you need sour cream, say no because there will be an extra $1-$2 on the bill just for a scoop of it.
Atmosphere: 4
Food: 5
Service: 4
Lance Terrell
If there’s a problem ask for Aaron or Alysha (spelling?). Super friendly will make your order right and bend over backwards to make you happy. The staff is so friendly they will literally tell you to take the tiles off the wall to line your bathroom
Atmosphere: 5
Food: 5
Service: 5
Tyson Michaels
Best in Hamburg. Be a regular and they’ll learn how to best serve you fast
One of the worst experiences I've had at a restaurant. We chose it because they advertise gluten-free options. When I asked the waitress, she said she had a list and just started rambling things off the list. I asked to see the list she was reading and she refused, saying she wasn't allowed to give it to customers. She had no clue about anything. Said she would speak to the manager and he was printing off a menu. Didn't see anyone forever and he finally came over and gave me his phone with a picture of the menu. At this point, we had already been at the restaurant for 30 minutes without being able to order. There were very few options and it wasn't clear. The waitress told me that the tacos were gluten-free but the rice wasn't. Finally ordered tacos and they were disgusting. Dry chicken, stale taco shells. Besides the fact that I had to tell her my order over and over before she got it right. And it still came out wrong! Never offered a refill, even though the others in our party were. Dirty silverware. This place was a joke.
Atmosphere: 1
Food: 1
Service: 1
Love elvis vibes, pictures of dogs and great food. This is the place for you. The Chuychanga is A1. I love the creamy Jalapeños sauce and make sure to try their tres leches cake, it is phenomenal(also a LARGE piece, recommend splitting it between 2 people)
Atmosphere: 5
Food: 5
Service: 5
We have been loyal Chuy’s patrons for years now. The food is always top notch. What stood out to me tonight was the service. We were a big part of 8 and our server, Sam, was on top of it 100%. Our drinks, chips, and food were well attended to promptly. I was sharing some fajita quesadillas with my kiddos and he managed to get the kitchen to leave onions and peppers out of two of them so my kids would eat them without complaint. That was such a blessing!
On another note, I noticed a hearing impaired gentlemen come in to eat. The staff knew him, signed to him, and treated him like family. It was super special to see them accommodate to him and take care of him with a smile.
Atmosphere: 5
Food: 5
Service: 5
Food was cold and bland, items on the very limited menu were not available, waitress did not seem to know what was available and what was not. We have always lived Chuy's, disappointed to see how the quality has declined.
Atmosphere: 3
Food: 2
Service: 3
My partner and i came in for the first time last night ! Jai was our server and she actually had us in a whole conversation about how good of service she was giving us in comparison to what we’ve had from our recent outgoings. absolutely STELLAR service from her , especially being the last hour of being open. (we work late, sorry!) The food also exceeded what we had expected and we look forward to returning !
Atmosphere: 5
Food: 5
Service: 5
Was so excited to try this place after all the hype. I am trying to understand where the good reviews came from. Service and food were absolutely terrible. I had to get my own napkins , never asked if we needed refills, my food was cold in the middle. There was so much dust on the ceiling caked on the hubcaps I can't see how it don't drop into people's food. I can say this was the absolute worst service and food we ever had.
Atmosphere: 1
Food: 1
Service: 1
Was absolutely amazing food just didn't receive any kind of utensils to eat our takeout with other than that would definitely be 5*
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fajita Chicken Burrito with Queso Sauce, Fajita Chicken or Fajita Beef
To say that we love Chuys is an understatement. Their food is always amazing, the staff is incredible, and atmosphere is lively and welcoming. Chuys holds a special place in my and my fiancés hearts. We had our first date here and we shared our first meal engaged here. This chuys has never disappointed! A special shout out to our waiter J!
Atmosphere: 5
Food: 5
Service: 5
Food is always great. The staff is always polite and helpful. It can be busy at times and hard to get around.
Atmosphere: 4
Food: 5
Service: 5
I DO NOT RECOMMEND!
Expensive, Cheapest tasting food!
We dined in & all 3 meals we ordered we didn't eat any of it.
Kids chicken tenders were severely over cooked and dry.
Chicken chimichanga tasted like canned chicken
Beef chimichanga was so watery and tasteless
Restaurantji Recommends
Chicken Enchiladas were amazing with just the right balance of ingredients.
Atmosphere: 5
Food: 5
Service: 5
My favorite place to eat everything I'm visiting Kentucky! And I think about it always after being there! Everything taste better at Chuys!!!!
Atmosphere: 5
Food: 5
Service: 5
One of my favorite places to eat in Hamburg. Most of the time the service is good. Food always out fast and delicious. My only complaint is that it’s usually really loud due to there always being big parties eating together. Oh yeah, and if they ask if you need sour cream, say no because there will be an extra $1-$2 on the bill just for a scoop of it.
Atmosphere: 4
Food: 5
Service: 4
If there’s a problem ask for Aaron or Alysha (spelling?). Super friendly will make your order right and bend over backwards to make you happy. The staff is so friendly they will literally tell you to take the tiles off the wall to line your bathroom
Atmosphere: 5
Food: 5
Service: 5
Best in Hamburg. Be a regular and they’ll learn how to best serve you fast
Atmosphere: 5
Food: 5
Service: 5
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