Wrong hours, rude staff, and wasted a whole drive to lexington due to wrong hours. Terrible buisness.
Natalie Johns
Wonderful service from the employees, so kind and positive. Management literally snapped at a teenager and proceeded to be cold with us- to top it off there was a hair in my food! I never write reviews and I felt so flabbergasted with the poor treatment of employees
Rob Nelson
Great people, cordial and inviting! They make it worth coming back again. Been trying different concoction ice creams, very tasty
Chris Satterly
Excellent place for ice cream until the new owners took over....skimp skimp skimp ridiculous....was a normal stop will be no longer!
Dustin Kiser
The food here is tasty and well priced. It wasn’t overly busy, and there were plenty of parking spots and places to sit. We tried 6 different ice creams, and they were all good. Certainly worth the stop.
Duane Hathaway
Small scoop and no mixing on the Cold Stone. We usually have good luck at this location but tonight we got tiny little scoops and the young man up front didn't mix the toppings in on the Cold Stone only put them on top. It hurts when you make a trip out just for ice cream at Cold Stone
Harley Niece
We bought two apples there and we cut them open and the where rotted and it costed us 12 bucks a apple I want a refund and I'm never going back
Wallace Corbett
Ice cream is delicious, service was wonderful
kate parker
Just left and the employee did not wash hands at all. He was doing dishes in the back and then came and scooped icecream w his bare hands and then stuck his fingers in the cone when he was grabbing it. My friends got icecream but I couldn’t do it after seeing this. Bare hands are normal sometimes but if not washed I feel like that has to be a health code violation..
Atmosphere: 1
Food: 1
Service: 2
Sandra Vargas
Everything and everyone was great, I even tipped them $5. I sat with my grandbaby and daughter to eat when the young lady went to put the BOGO free sign for the apples. I asked, so it's BOGO free, she says "yeah I just put the sign up sorry". Lol, I literally just purchased a $10 apple and you had to wait for me to sit down then put the sign up. The least you could have done was wait for us to leave. Smh
I’m so sad about having to write this review bc it’s the first time I’ve had a visit like this at cold Stone creamery since they came to Lexington in the 2000s. I worked at both locations and never seen or had the experience I’ve had today. So I always get a small ice cream with about five toppings And pay about $12-$13. Today at this location in Lexington next to the Fayette Mall, When I asked for the topping of peanut butter, he scooped me out a tad bit on a spoon, not even a full spoon of peanut butter. And I thought he was just being stingy so I feel the spoon up because that’s what they do. Give me a spoon of peanut butter. Gave me another Tad bit. At this point, I was like OK AnyWhoo. But here’s the kicker when we get to the register I saw the price jump from $12 to 20-ish.. And I’m waiting for the price to drop because I’m not sure what he is calculating. He asked me for my phone number and I said wait that says $20 and he said yeah because all of your toppings, And I’m like I got Five toppings (barely) also I asked for extra oreo because they typically give you one Oreo in a small. I thought great but had no clue it would be for $1.19.. so he literally charged me $1.19 for each time he dipped into the peanut butter which was three total times that made up of one spoonful- this is crazy. so I said I’ve never paid $20 for a small ice cream here before he’s going back-and-forth with me about all the topics I got charged. I said I cannot pay for that and he said no I can’t take that back. That’s wasting my food. And I said I’m sorry I’m not paying for that and he said you cannot come back to my store. I said that’s fine I won’t return. The moral of this review is to be sure of how many toppings you are paying for. Some workers are not the book like him-I assume he is the manager.
Service: 1
Ed Smith
The staff is friendly, of good humor and ready to serve and the ice cream was delicious. The tables and floor needed cleaning however. It doesn't take long for a busy store to look dirty so they need to keep at it. Ice Cream Shoppes have always been know for cleanliness. Would I return? Sure! By the way, Great catch.....twice! ?????
Atmosphere: 3
Food: 5
Service: 5
Tim Arnold
Went here because they're supposed to offer lactose free options. Asked for a milkshake using the lactose free milk. Guy behind the counter proceeds to use regular milk after we specified wanting non-dairy.We correct him and he pours the milk from the blender BACK INTO THE GALLON JUG! He then proceeds to pour the almond milk into the now DIRTY BLENDER! He then asks if we want whipped cream?!? He also didn't bother to ask about any toppings etcAbsolutely horrendous and broke many health violations in the span of ONE MILKSHAKE! Definitely reporting to the health department ????
Dietary restrictions: Supposedly has lactose free options but mixes everything with the lactose options right in front of you
Atmosphere: 2
Food: 3
Service: 1
Matida
The worker named Avril is just amazing! She was extremely sweet and attentive to me and my daughter and made my experience great. She was generous with the toppings and I appreciated it so much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Remix
Alanna Stotts
Made my own creation while my friend grabbed a suggested special creation. We both thoroughly enjoyed it! The waffle cones and bowls were delicious, too. Service was quick and friendly. Not a whole lot of people there when I went, so nice and peaceful.
Wrong hours, rude staff, and wasted a whole drive to lexington due to wrong hours. Terrible buisness.
Wonderful service from the employees, so kind and positive. Management literally snapped at a teenager and proceeded to be cold with us- to top it off there was a hair in my food! I never write reviews and I felt so flabbergasted with the poor treatment of employees
Great people, cordial and inviting! They make it worth coming back again. Been trying different concoction ice creams, very tasty
Excellent place for ice cream until the new owners took over....skimp skimp skimp ridiculous....was a normal stop will be no longer!
The food here is tasty and well priced. It wasn’t overly busy, and there were plenty of parking spots and places to sit. We tried 6 different ice creams, and they were all good. Certainly worth the stop.
Small scoop and no mixing on the Cold Stone. We usually have good luck at this location but tonight we got tiny little scoops and the young man up front didn't mix the toppings in on the Cold Stone only put them on top. It hurts when you make a trip out just for ice cream at Cold Stone
We bought two apples there and we cut them open and the where rotted and it costed us 12 bucks a apple I want a refund and I'm never going back
Ice cream is delicious, service was wonderful
Just left and the employee did not wash hands at all. He was doing dishes in the back and then came and scooped icecream w his bare hands and then stuck his fingers in the cone when he was grabbing it. My friends got icecream but I couldn’t do it after seeing this. Bare hands are normal sometimes but if not washed I feel like that has to be a health code violation..
Atmosphere: 1
Food: 1
Service: 2
Everything and everyone was great, I even tipped them $5. I sat with my grandbaby and daughter to eat when the young lady went to put the BOGO free sign for the apples. I asked, so it's BOGO free, she says "yeah I just put the sign up sorry".
Lol, I literally just purchased a $10 apple and you had to wait for me to sit down then put the sign up. The least you could have done was wait for us to leave. Smh
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
I’m so sad about having to write this review bc it’s the first time I’ve had a visit like this at cold Stone creamery since they came to Lexington in the 2000s. I worked at both locations and never seen or had the experience I’ve had today. So I always get a small ice cream with about five toppings And pay about $12-$13. Today at this location in Lexington next to the Fayette Mall, When I asked for the topping of peanut butter, he scooped me out a tad bit on a spoon, not even a full spoon of peanut butter. And I thought he was just being stingy so I feel the spoon up because that’s what they do. Give me a spoon of peanut butter. Gave me another Tad bit. At this point, I was like OK AnyWhoo. But here’s the kicker when we get to the register I saw the price jump from $12 to 20-ish.. And I’m waiting for the price to drop because I’m not sure what he is calculating. He asked me for my phone number and I said wait that says $20 and he said yeah because all of your toppings, And I’m like I got Five toppings (barely) also I asked for extra oreo because they typically give you one Oreo in a small. I thought great but had no clue it would be for $1.19.. so he literally charged me $1.19 for each time he dipped into the peanut butter which was three total times that made up of one spoonful- this is crazy. so I said I’ve never paid $20 for a small ice cream here before he’s going back-and-forth with me about all the topics I got charged. I said I cannot pay for that and he said no I can’t take that back. That’s wasting my food. And I said I’m sorry I’m not paying for that and he said you cannot come back to my store. I said that’s fine I won’t return. The moral of this review is to be sure of how many toppings you are paying for. Some workers are not the book like him-I assume he is the manager.
Service: 1
The staff is friendly, of good humor and ready to serve and the ice cream was delicious. The tables and floor needed cleaning however. It doesn't take long for a busy store to look dirty so they need to keep at it. Ice Cream Shoppes have always been know for cleanliness. Would I return? Sure! By the way, Great catch.....twice! ?????
Atmosphere: 3
Food: 5
Service: 5
Went here because they're supposed to offer lactose free options. Asked for a milkshake using the lactose free milk. Guy behind the counter proceeds to use regular milk after we specified wanting non-dairy.We correct him and he pours the milk from the blender BACK INTO THE GALLON JUG! He then proceeds to pour the almond milk into the now DIRTY BLENDER! He then asks if we want whipped cream?!? He also didn't bother to ask about any toppings etcAbsolutely horrendous and broke many health violations in the span of ONE MILKSHAKE! Definitely reporting to the health department ????
Dietary restrictions: Supposedly has lactose free options but mixes everything with the lactose options right in front of you
Atmosphere: 2
Food: 3
Service: 1
The worker named Avril is just amazing! She was extremely sweet and attentive to me and my daughter and made my experience great. She was generous with the toppings and I appreciated it so much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake Remix
Made my own creation while my friend grabbed a suggested special creation. We both thoroughly enjoyed it! The waffle cones and bowls were delicious, too. Service was quick and friendly. Not a whole lot of people there when I went, so nice and peaceful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Creation
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