Joella's Hot Chicken - Lexington

Melinda is a shining example of perfect customer service and makes coming to my favorite chicken place a treat

Atmosphere: 5

Food: 5

Service: 5

The food was very good. I had the chicken and waffles. They were short staffed but the lady was friendly and very helpful. The building had a cool vibe

Atmosphere: 5

Food: 5

Service: 5

Staff was very friendly and helpful and I love this store food was GREAT and everything was good and great in the store I would come back every day

Atmosphere: 5

Food: 5

Service: 5

Melinda at the front counter was kind and encouraging! Good place for a quick lunch

Atmosphere: 5

Food: 5

Service: 5

Food and service was great! Chicken was hot and moist and the parm fries were delicious. The wonderful lady that checked us out was very helpful and nice! Will be back for sure!!

The food was great, the service was friendly, and the price of the food is fair.

Atmosphere: 5

Food: 5

Service: 5

Absolutely phenomenal experience at Joella’s Hot Chicken! I came in expecting great food—and it delivered—but what truly made my visit unforgettable was the exceptional service, especially from Melinda.

From the moment I walked in, Melinda greeted me with genuine warmth and made me feel like a VIP. She was knowledgeable, upbeat, and went out of her way to make sure I got exactly what I wanted. I wasn’t sure which heat level to go with, and she patiently walked me through the options, even offering samples to help me find the perfect balance of flavor and fire. Thanks to her recommendation, I found my go-to order!

The chicken? Crispy, juicy, perfectly seasoned. The sides? Deliciously comforting. But Melinda’s friendly attitude, attention to detail, and pride in her work were what truly stood out. She made the entire experience feel personal, thoughtful, and fun.

If you’re visiting Joella’s, do yourself a favor—ask for Melinda. She’s the kind of person who turns a great meal into an exceptional experience. I’ll definitely be back soon!

Atmosphere: 5

Food: 5

Service: 5

Melinda was very nice and seemed to love her job here at Joella's.

Atmosphere: 5

Food: 5

Service: 5

Wonderful experience and great customer service! The kind lady working the register made my day. Amazing food as well!

Atmosphere: 5

Food: 5

Service: 5

Chicken was unbelievably moist and perfectly spicy. Pickles had the snap and the waffles were fluffy and filled with love. Great work great chicken

Atmosphere: 4

Food: 5

Service: 5

Awesome service and food! The pickles were a little too salty, but the chicken was juicy and good.

Atmosphere: 5

Food: 4

Service: 5

This is the second time they have messed up my order, and I will not be returning. I have made sure to tell them that it needs to be grilled, not fried. Twice they have messed it up. Anyways, I want my money back.

Atmosphere: 1

Food: 1

Service: 1

Melinda made this experience so much more enjoyable great food great place great service

Atmosphere: 5

Food: 5

Service: 5

Melinda is a diamond .. the service fantastic we travelled from uk to eat some real Kentucky fried chicken and it didn’t disappoint 🩷

Atmosphere: 5

Food: 5

Service: 5

My boys have raved about this place and location for a few months now and when in town we stopped by and we were not disappointed! Neat little place , FRIENDLY FAST service and very clean! Will definitely be back when in town!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Wings \u0026 Waffles, Jumbo Tenders \u0026 Waffles Chicken \u0026 Waffles, Pie in a Jar, French Fries