Our cashier was super friendly made ordering very easy food came out quickly and great atmosphere
Parking: Great little museum great family atmosphere
Kid-friendliness: My kids love coming here they have a bunch of generational trinkets in their museum a full size antique kitchen and other antique demos.
This is the chicken I was served today. Held way past the hold time as you can clearly see. It was dried up and disgusting. I would be ashamed as a SERVSAFE manager to sell that type of food.
Casey Smith
Ordered Takeout. Get there and food hasnt been started. They havent even checked the screen. Then they think this is a doordash order or something and I can hear them saying they dont have the stuff to make this order and weren't going to have it till the next Friday. Wait 15 minutes and then they finally make the order. I ask about the food they said they couldnt make and they said they had to find the stuff, like I just didnt hear them have a whole convo about not having it and then standing together trying to figure out what to do. Half the food was cold or wrong. Would give 0 stars if possible. No online deal is worth dealing with this place.
Atmosphere: 2
Food: 1
Service: 1
Lindy Davis
Stood at the counter for 8 minutes before I was addressed and then I ordered a 3 pc tender with an added a small side of mashed potatoes and was charged almost $15, they charged me for a large but only gave me a small so check receipts and order before leaving.
Atmosphere: 1
Food: 4
Service: 1
Dalyn Mattingly
To start the floors are filthy. I did an online order which they didn’t even start until I got there. The worker in the front kept saying these online orders are gonna have to wait. (While she just sat there doing nothing) customer service is horrible. Had to wait for 30 minutes. They do not care what so ever about the online orders
Atmosphere: 1
Food: 2
Service: 1
Brad Stocker
Tried to get a two piece breast meal. Was told none of their combos had a breast except the 4 PC meal. A $1.75 per PC upcharge.Funny that the online menu shows 2 PC with one breast. The place was empty at noon on Tuesday. I went to the Lee's behind them. They were happy to accommodate me. I've have paid more at KFC except for the "take it or leave it " attitude of the Mgr.
Rachel Seeley
The staff was very nice, and the food was hot and wonderful!
Valerie White
Richmond Rd is the worst kfc in Lexington. Everytime I go there they can't do something. I went to Tates creek kfc yesterday and got the 2 pc meal and asked for 2 legs instead of the thigh and they did it for me. I was told at the Richmond Rd store that they can't exchange a leg for the thigh. They are lazy and the food is always old
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Brittany Greathouse
If I could give 0 I would. Waited 40 minutes past what the online order estimated time was quoted for food. Watched an employee walk out with a bucket of chicken at the end of their shift. Even called corporate and was given the run around to get a refund after waiting an hour from the order time.
Service: 1
Tyler Bryant
Half the time they don’t have chicken ready or you order food and they mess it up and or don’t even get a fork in a Togo order. Took it from a two start to one because as I look at my famous bowl it has almost no gravy and on top of forgetting the fork I got no straw.
They have signs everywhere at this location saying chicken liver combo, I order the chicken livers the associate states that there is a national shortage of chicken livers so these weren’t available to order, I ordered the two pieces deal which is $5 , I ordered the side to be green beans I get home the chicken was burnt and they gave me mashed potatoes. Maybe this location will shut down just like the one at Hamburg shut down, it was horrible also. By the way I went to lee’s famous across the street from kfc, the had tons of chicken livers.
Atmosphere: 1
Food: 1
Service: 1
Amber Gray-Kurz
Ordered ahead and food was ready at quoted time. Fast and friendly service. However, the chicken was a disappointment. There was one large chicken breast but the other five chicken pieces were tiny…like super tiny with very little meat.
Atmosphere: 5
Food: 4
Service: 5
Brent Marcinek
Great food at a fair price. The pot pie is top notch!
Atmosphere: 4
Food: 5
Service: 4
Chris Haley
Ordered online for pickup, got to the store slightly after the designated pickup time and not only was my order not ready for pickup, they hadn't even checked to see if there were any incoming orders from the web so they weren't even aware that there was an order for pickup. THEN after they started preparing my order they stopped mine to take an order of someone that just walked in and then prepared his order and handed it to me, then continued preparing my order while I stood there watching the whole time.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: 10 PC Saucy Nuggets, Cole Slaw, Famous Bowl
Our cashier was super friendly made ordering very easy food came out quickly and great atmosphere
Parking: Great little museum great family atmosphere
Kid-friendliness: My kids love coming here they have a bunch of generational trinkets in their museum a full size antique kitchen and other antique demos.
Wheelchair accessibility: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Sauce, Chicken Sandwich, Chicken Tender, French Fries, Spicy Chicken Sandwich, Honey Mustard Sauce, Cole Slaw, Fried Chicken
This is the chicken I was served today. Held way past the hold time as you can clearly see. It was dried up and disgusting. I would be ashamed as a SERVSAFE manager to sell that type of food.
Ordered Takeout. Get there and food hasnt been started. They havent even checked the screen. Then they think this is a doordash order or something and I can hear them saying they dont have the stuff to make this order and weren't going to have it till the next Friday. Wait 15 minutes and then they finally make the order. I ask about the food they said they couldnt make and they said they had to find the stuff, like I just didnt hear them have a whole convo about not having it and then standing together trying to figure out what to do. Half the food was cold or wrong. Would give 0 stars if possible. No online deal is worth dealing with this place.
Atmosphere: 2
Food: 1
Service: 1
Stood at the counter for 8 minutes before I was addressed and then I ordered a 3 pc tender with an added a small side of mashed potatoes and was charged almost $15, they charged me for a large but only gave me a small so check receipts and order before leaving.
Atmosphere: 1
Food: 4
Service: 1
To start the floors are filthy. I did an online order which they didn’t even start until I got there. The worker in the front kept saying these online orders are gonna have to wait. (While she just sat there doing nothing) customer service is horrible. Had to wait for 30 minutes. They do not care what so ever about the online orders
Atmosphere: 1
Food: 2
Service: 1
Tried to get a two piece breast meal. Was told none of their combos had a breast except the 4 PC meal. A $1.75 per PC upcharge.Funny that the online menu shows 2 PC with one breast. The place was empty at noon on Tuesday. I went to the Lee's behind them. They were happy to accommodate me. I've have paid more at KFC except for the "take it or leave it " attitude of the Mgr.
The staff was very nice, and the food was hot and wonderful!
Richmond Rd is the worst kfc in Lexington. Everytime I go there they can't do something. I went to Tates creek kfc yesterday and got the 2 pc meal and asked for 2 legs instead of the thigh and they did it for me. I was told at the Richmond Rd store that they can't exchange a leg for the thigh. They are lazy and the food is always old
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
If I could give 0 I would. Waited 40 minutes past what the online order estimated time was quoted for food. Watched an employee walk out with a bucket of chicken at the end of their shift. Even called corporate and was given the run around to get a refund after waiting an hour from the order time.
Service: 1
Half the time they don’t have chicken ready or you order food and they mess it up and or don’t even get a fork in a Togo order. Took it from a two start to one because as I look at my famous bowl it has almost no gravy and on top of forgetting the fork I got no straw.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
They have signs everywhere at this location saying chicken liver combo, I order the chicken livers the associate states that there is a national shortage of chicken livers so these weren’t available to order, I ordered the two pieces deal which is $5 , I ordered the side to be green beans I get home the chicken was burnt and they gave me mashed potatoes. Maybe this location will shut down just like the one at Hamburg shut down, it was horrible also. By the way I went to lee’s famous across the street from kfc, the had tons of chicken livers.
Atmosphere: 1
Food: 1
Service: 1
Ordered ahead and food was ready at quoted time. Fast and friendly service. However, the chicken was a disappointment. There was one large chicken breast but the other five chicken pieces were tiny…like super tiny with very little meat.
Atmosphere: 5
Food: 4
Service: 5
Great food at a fair price. The pot pie is top notch!
Atmosphere: 4
Food: 5
Service: 4
Ordered online for pickup, got to the store slightly after the designated pickup time and not only was my order not ready for pickup, they hadn't even checked to see if there were any incoming orders from the web so they weren't even aware that there was an order for pickup. THEN after they started preparing my order they stopped mine to take an order of someone that just walked in and then prepared his order and handed it to me, then continued preparing my order while I stood there watching the whole time.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: 10 PC Saucy Nuggets, Cole Slaw, Famous Bowl
I love KFC. Best potato bowl ever!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
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