McDonald's
2359 Richmond Rd, Lexington
(859) 266-7816
Recent Reviews
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Waiting in line for 30 min to get told they out of Big Macs why are they even open if they can’t keep track of how much product they need management needs to do better
Atmosphere: 1
Food: 1
Service: 1
Their prices are ridiculous
Atmosphere: 3
Food: 3
Service: 3
The worst customer service workers are rude. Wouldn’t give me 1 sauce for a meal. The workers all have nasty attitudes!!! EEEEEYUUUCKKKKK NEED NEW STAFF ASAP. & maybe they shouldn’t be doing the grinch promotion considering everyone in there is acting just like the grinch that stole Christmas.
If I could give negative stars I would!!!! The staff on duty right, 12/04/2025 6:00pm workers, are absolutely horrible!!!! I understand it being rush hour, but it's the poor low vibrational attitudes from the staff altogether... Especially the woman who wore her hair net over her two buns and not her actual head... She had the worst attitude of them all!!! Just gross... As if they embodied the Grinch!!!! -100 is what I give!!! Pissed me off!!!!
they should probably update their google hours and their app. it lets you put in orders when they are apparently “closed”
Every employee every time acts like they want to kill themselves but they’ve never messed up my order so I’ll take what I can get
Service sucked
Atmosphere: 1
Food: 1
Service: 1
Not 24 hour, they only accept doordash at night.
Don’t know what tall kid in the red shirt had going on tonight, but he was severely dismissive and rude. I get it. It’s 3am, you’re at work…I’m sorry. But he BARKED at me through the speaker when I was taking apparently too long for his liking, and then when he handed me my food I went to ask him a question but he was gone before I could even say “thank you”…I hope your day gets better, this was such an awful experience. I too was at work late, and was trying to just get food on my way home. I would have never spoken to you that way at my restaurant. I’m sorry, it turned me off so hard.
Atmosphere: 1
Food: 4
Service: 1
Horrible experience!! Placed my order at the drive-thru window. Pulled up to get my food. They gave me the drinks and had me pull forward. I sat there for over 10 minutes while cars behind me were getting their food and driving off. My daughter got out of the car and walked inside to check. One girl looked at her and walked off without helping and no one else even offered to help. My daughter came back out and got in the car so we decided to pull back up to the drive-thru speaker. The employee told me to pull forward when I told them I still hadn’t received my food. They had not even started fixing my order. I had to sit there another 10 minutes. The employees were RUDE. Oh, and it wasn’t even busy. You could pull straight up to a drive-thru speaker without having to wait in line. Will definitely not go back to this location. Horrible service!! Additionally, the fries were cold and gross.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Boy has this place slipped. I used to love it but no more. Would give 0 if I could.
Atmosphere: 1
Food: 1
Service: 1
Only McDonald's I like
Purchased a plain hamburger from the self service terminal and a double quarter pounder.
1 I couldn't use my rewards points
2 no recite was printed
3 the soda fountains were very messy
4 we discovered at home that the burger came with NO PATTY
very disappointing experience
Atmosphere: 3
Food: 1
Service: 1
This is the worst McDonald's In the state. The service is terrible, the attention to order detail is even worse. I have never had someone mess up my order more than this establishment. Its as simple as making a burger PLAIN!!!!! it's not hard to put just cheese on a burger. there unapologetic and cant even have the decency to offer you something for they're constant screwups. Do yourself a favor and drive to the next closest McDonald's.
Atmosphere: 1
Food: 1
Service: 1
The food could have been a little warmer but all in all everything was very well executed in a timely manner and the staff was friendly.
Atmosphere: 5
Food: 4
Service: 5
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