McDonald's

$ • Fast Food, Coffee Shops, Burgers

Hours:
1845 Georgetown Rd, Lexington
(859) 785-0388

About McDonald's

McDonald's, a well-known fast-food chain, has recently been receiving mixed reviews from its customers. While some have noticed an improvement in the accuracy of orders and the quality of the food, others have experienced frustrating service issues.

One customer reported a positive experience, stating that the restaurant has been getting better at fulfilling orders correctly and serving better food after going through a difficult period. They now consider this location to be excellent.

However, another customer faced a minor inconvenience when they were given the wrong type of soda, which they had to address before leaving the premises. Unfortunately, the issue was not resolved to their satisfaction.

On a more concerning note, a third customer had a significantly negative experience. They had placed an order through the app for drive-thru pickup, but upon arrival, the drive-thru line was long, and they decided to go inside instead. After a lengthy wait, they were informed that they needed to log back into the app and change their order to "walk-in." The customer's phone had died, and they were not allowed to use a charger behind the counter. Despite offering to show their driver's license, the staff refused to hand over the customer's order, which had been sitting for 15 minutes and had become cold. The customer's request to have the order remade was also denied, leading to an overall frustrating and time-consuming experience.

These reviews highlight the mixed experiences customers have had at this McDonald's location, with some positive changes balanced by ongoing service and communication challenges.

Customers' Favorites

McDonald's Reviews

1.8
204 ratings
Restaurantji Rating
5
13%
4
1%
3
12%
2
6%
1
68%
Food
2.4
Atmosphere
2.1
Service
1.9

Share your opinion about McDonald's

Restaurantji Rating

I wish corporate would buy this store back and fire management. Poorly ran store with inept people working.

Google: Closes at 11pm
Facebook: Closes at 11pm

No other indication of an hours of operation change.

We pull in behind a vehicle in the drive thru at 9:35pm. Silence. At 9:41pm, we were told the restaurant was closed. There were 3 cars at the windows/waiting for food. There was a vehicle in the curbside waiting area. Typically, restaurants close on the hour or half hour. Not at 9:40pm.

So either the employees are setting new operating hours, turning away...read full review

food is always cold, always wrong, mangers won't make it right .

Read All Reviews(204)

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Hours

Monday 7AM - 10PM
Tuesday 7AM - 10PM
Wednesday 7AM - 10PM
Thursday 7AM - 10PM
Friday 7AM - 10PM
Saturday 7AM - 10PM
Sunday 7AM - 10PM
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