Trashy. It says open 24/7 but yet they turn the menu off, ignore anyone in the drive thru line.. and when you pull up to the windows you can see them just standing around.
Atmosphere: 1
Food: 1
Service: 1
steven florence
They have combination locks on the restroom door so you can't even use the restroom unless you buy something at this McDonald's which I will never ever stop at another McDonald's the rest of my life
Atmosphere: 1
Service: 1
Parker Moyano
This place has 0 idea how to run a drive through, friendly but this specific location is going nowhere with how slow and bad the service is.
Teddy Bates
Mcdonalds is mcdonalds, but this one is generally pretty fast at getting you through the line.
Atmosphere: 5
Food: 4
Service: 5
James Johnson
I wrote a review earlier and that review was for the McDonald's on Russell Cave Road, Lexington, Ky.
Atmosphere: 1
Service: 1
Roam15513818868
If I could give zero stars, I would. I had one of the worst customer service experiences at this McDonald’s, all because of the nighttime manager, who I was told is named Wendy. I placed an order through the McDonald’s app like I’ve done plenty of times before. When I arrived to pick it up, an employee told me they were only accepting Uber Eats and DoorDash orders. I explained that I had already paid through the app, but they just repeated the same thing. I left, confused, then came back after seeing in the app that you have to contact the store directly for a refund. Since I couldn’t get my money or my food, I tried again. I was told to pull up to the first window to speak with the manager. That’s when Wendy came into the picture — immediately rude and dismissive. She waved me over with an attitude, didn’t ask for my code, didn’t check anything, and just said, “The system is down, can’t do it.” I asked for a refund, and she brushed it off, saying, “It’ll go back,” which is not how the app works. Then she slammed the window and walked off without saying another word. Wendy’s appearance was completely unprofessional for someone in a management role — it reflected poorly on the store and only added to the negative impression she gave through her attitude and lack of basic customer service. Thankfully, a much younger employee stepped up, asked for my code, and actually helped me get my food. He handled the situation better than the manager ever did — calm, respectful, and efficient. But once I got the food, the burger was smothered in so much mayo that it was completely inedible for me personally. After the way Wendy acted, I honestly couldn’t shake the feeling that it might have been done on purpose. It just left me feeling uneasy and disrespected. Wendy had no interest in helping, no professionalism, and no business being in a leadership position. It’s honestly sad when a teenage employee shows more maturity, customer service, and care than the manager in charge. I won’t be returning at night until there’s a serious change in management.
Naomi Crase
I'm definitely loving it!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger, Happy Meal
Kaden John
I was waiting on my food for 30 minutes and I was 208 they gave 210,211 there food before mines terrible
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Mickey D
They were very slow about taking the order at the drive-thru. That's after we started verbally giving them the order.
The order was correct and the food was hot which is unusual at a fast food restaurant these days.
Atmosphere: 4
Food: 5
Service: 3
Garret
So you can't order a cup of water through the app, then when you ask for one at the window, they decline saying you had to have paid for it. Truly dumb system.
Recommended dishes: French Fries, Double Quarter Pounder with Cheese, 1 4 Pounder with Cheese Sandwich, Double Cheeseburger, Cheeseburger, Quarter Pounder Hamburger, Quarter Pounder with Cheese, Steak Egg an Cheese Bagels, Big Mac
Roy Harris
I'm giving this McDonald's a bad review.Over two holiday pies they gave them to me cold and I expected them to be hot, now I have to set here for twelve minutes in order to get my hot holiday pies
Atmosphere: 1
Food: 1
Service: 1
riding1463
Kid-friendliness: Best place for kids eat and have fun.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: French Fries, Cheeseburger, Happy Meal
David Oberschlake
super busy they're very unfriendly In fries were way overcooked
Atmosphere: 4
Food: 3
Service: 2
Joanna Cavanaugh
Ok for a fast bite in a hurry during decent times when not busy.
Trashy. It says open 24/7 but yet they turn the menu off, ignore anyone in the drive thru line.. and when you pull up to the windows you can see them just standing around.
Atmosphere: 1
Food: 1
Service: 1
They have combination locks on the restroom door so you can't even use the restroom unless you buy something at this McDonald's which I will never ever stop at another McDonald's the rest of my life
Atmosphere: 1
Service: 1
This place has 0 idea how to run a drive through, friendly but this specific location is going nowhere with how slow and bad the service is.
Mcdonalds is mcdonalds, but this one is generally pretty fast at getting you through the line.
Atmosphere: 5
Food: 4
Service: 5
I wrote a review earlier and that review was for the McDonald's on Russell Cave Road, Lexington, Ky.
Atmosphere: 1
Service: 1
If I could give zero stars, I would. I had one of the worst customer service experiences at this McDonald’s, all because of the nighttime manager, who I was told is named Wendy. I placed an order through the McDonald’s app like I’ve done plenty of times before. When I arrived to pick it up, an employee told me they were only accepting Uber Eats and DoorDash orders. I explained that I had already paid through the app, but they just repeated the same thing. I left, confused, then came back after seeing in the app that you have to contact the store directly for a refund. Since I couldn’t get my money or my food, I tried again. I was told to pull up to the first window to speak with the manager. That’s when Wendy came into the picture — immediately rude and dismissive. She waved me over with an attitude, didn’t ask for my code, didn’t check anything, and just said, “The system is down, can’t do it.” I asked for a refund, and she brushed it off, saying, “It’ll go back,” which is not how the app works. Then she slammed the window and walked off without saying another word. Wendy’s appearance was completely unprofessional for someone in a management role — it reflected poorly on the store and only added to the negative impression she gave through her attitude and lack of basic customer service. Thankfully, a much younger employee stepped up, asked for my code, and actually helped me get my food. He handled the situation better than the manager ever did — calm, respectful, and efficient. But once I got the food, the burger was smothered in so much mayo that it was completely inedible for me personally. After the way Wendy acted, I honestly couldn’t shake the feeling that it might have been done on purpose. It just left me feeling uneasy and disrespected. Wendy had no interest in helping, no professionalism, and no business being in a leadership position. It’s honestly sad when a teenage employee shows more maturity, customer service, and care than the manager in charge. I won’t be returning at night until there’s a serious change in management.
I'm definitely loving it!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger, Happy Meal
I was waiting on my food for 30 minutes and I was 208 they gave 210,211 there food before mines terrible
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger
They were very slow about taking the order at the drive-thru. That's after we started verbally giving them the order.
The order was correct and the food was hot which is unusual at a fast food restaurant these days.
Atmosphere: 4
Food: 5
Service: 3
So you can't order a cup of water through the app, then when you ask for one at the window, they decline saying you had to have paid for it. Truly dumb system.
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
I love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Quarter Pounder with Cheese, 1 4 Pounder with Cheese Sandwich, Double Cheeseburger, Cheeseburger, Quarter Pounder Hamburger, Quarter Pounder with Cheese, Steak Egg an Cheese Bagels, Big Mac
I'm giving this McDonald's a bad review.Over two holiday pies they gave them to me cold and I expected them to be hot, now I have to set here for twelve minutes in order to get my hot holiday pies
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Best place for kids eat and have fun.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: French Fries, Cheeseburger, Happy Meal
super busy they're very unfriendly In fries were way overcooked
Atmosphere: 4
Food: 3
Service: 2
Ok for a fast bite in a hurry during decent times when not busy.
Atmosphere: 3
Food: 3
Service: 3
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