Papa Johns Pizza
2937 Richmond Rd, Lexington
(859) 268-0200
Recent Reviews
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They always do great. Only complaint is Not specific to this location, but they outsource drivers thru DoorDash and it’s usually a bad experience. I do not use DoorDash because it’s unreliable. I prefer employed delivery drivers because it’s more reliable. I expect guaranteed reliable service when delivery is an option. DoorDash is not that, nor is it hygienic.
Atmosphere: 4
Food: 5
Service: 4
Oh my goodness ,the pizza is so good ,when my husband was a live we had papa John’s pizza at least once or twice a month,so lately I have been so hungry for papa John’s pizza I order a extra large it was so good ,I will be ordering a gain 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Pepperoni Pizza
Its a quick in and put pizza joint. Stop in. Grab a slice! Small joint could prolly use a deep clean and a coat of paint, but that ain't stopping them from making good food.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Ultimate Pepperoni Pizza
Excellent service, quality and value.
The pizza was good. I asked for extra sauce on piźza but didn't get any
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese Pizza
Horrible experience. First you call and talk to a robot and then a person who doesn't work at the store and then you talk to another robot to pay, that system is totally ridiculous and a waste of my time. Then I am told when I take my dog outside my pizza is 1 minute away and 10 minutes later I get a cold pizza. I called the store and spoke with James with no resolution to any of my issues. I don't order from papa Johns because of these issues but due to being hungry and wanting a pizza and having 2 other pizza places not respond to me I took a chance that maybe they could win my business, they lost it. I won't return. This was horrible from beginning to end and when I have so many other choices why would I choose someone who has this many things I don't like.
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 stuffed crust pizzas early this month. When i recieved the pizzas they were barely cooked and made my friends and I very ill. I submitted my complaint via email as they instruct you to when you call customer service. Was told i would be contacted in 48 hours. I was never contacted so over the course of the month i called 3 times, each time saying i would be contacted in 48 hours. Still never been contacted. Will not be going back as this is not the first time this has happened.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Pizza Ever
Vomiting and diarrhea after eating Papa John's pizza ???
Atmosphere: 3
Food: 2
Service: 3
I believe the person in charge of cutting the pizza has been off for about 7 months. Not sure what the pay is, but I have a pizza cutter and I’ll bring it with me!!!
Update 9/28/24- Still not able to cut pizza or cheese sticks.
Food: 3
Last Saturday I had a experience that I would like to share. The person working the cash register, He was a young kid, and very friendly and went above and beyond with his service. The pizza was also good.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Garlic Parmesan Breadsticks, Cheese Pizza, Breadsticks, Pizzas Wings
Restaurantji Recommends
Vegetarian options: All veggie pizzas.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Won't order anywhere that uses door dash for delivery. Customer service is non existent. Waited over an hour just to cancel the order because they were going to send another dasher out ?. No thanks. Hope they go under. You can see by the other reviews if you're lucky enough to get your food. It will be cold or mangled. I wasn't lucky enough to get my food and sat waiting for no reason. I do not order from any of the delivery apps. I order pizza because I DONT want them people touching my food. I expect a hired delivery driver. Not some weirdo some app has decided can touch my food. Nope. I want someone who passed an in person interview. A background check doesn't catch a lot of problematic people. I expect company standards with how my food is handled and will never order delivery again. If I have to pick it up myself it won't be chain pizza. Might as well go to Grimaldi's or Goodfellas if I have to drive. Dissatisfied is not the word. I'm hungry and won't make the mistake of trying to get Papa johns again. Piss on Papa John's and piss on these delivery apps and their garbage "employees"
Atmosphere: 1
Food: 1
Service: 1
The man call me crazy ,is I don't recommend this store, people Disrespectful The man with the beard
Atmosphere: 1
Service: 1
The food is good. Customer service is good as well.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chocolate Brownie, Boneless Wings, Cheese Pizza, Papadias, Breadsticks
Can’t get a pizza order right.. order from a different chain
Atmosphere: 1
Food: 1
Service: 1
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