Pizza Hut

I put in an order at 5:06, for it to be delivered at 8pm. Didn't get my order till 8:30. It was soggy, cold, and I was missing the sauces that I was charged for at the door. I did not receive a physical copy of my receipt. The order taker on the phone who was answering my questions was rude. Was going to speak to a manager but was put on hold. Trying to be on time is important to families. I thought it was important to restaurants and I also thought fresh food was important. There was no hospitality or pizza hut standard food.

Atmosphere: 1

Food: 1

Service: 1

My daughter ordered a pizza at 5 pm to be delivered at 8 pm. At 8:15 pm she called to see what the eta was on the pizza and they said it was on its way. 20 minutes later it was still not here, she again called and a girl started yelling at her on the phone loud enough for us to hear her. My daughter asked for the manager but hung up as the driver knocked on our door. They didn't have her sauces she paid for. The pizza was doughy and cold. The driver was nice and at least knew how to speak to customers. There's just no excuse for a 3 hr in advance order to not be done, hot, complete, and at a persons address at the stated time.

Food: 1

Service: 1

Pizza Hut Bryan Station is the best pizza spot on this end of town. Good always on point, always right the first time, always hot, always ready when they say it will be. Employees and the Manager are always ready to go above and beyond if you have a problem. They always make you feel WELCOME!! Thank You PH!!😉

Vegetarian options: I just know they have vegetarian option although it’s not my thing but it is my daughter’s. So when we all want pizza we don’t have to order from 2 or 3 places she ALWAYS finds what she wants on their menu.

Dietary restrictions: If there is something you cannot have due to health issues or if you have an allergy to something and IF YOU LET THEM KNOW AHEAD OF TIME they will make it a point to get it right! Especially if it’s an allergy to any of their products!

Parking: Great parking! They have a huge parking lot they share with Kroger and a shoe store and Bape shop. It’s huge and close to the location you are picking up from. You can even pull to the front door if you want and it’s available!!!

Kid-friendliness: They have so many menu options there is always something on their menu that all my grandkids can choose from and be excited to get it home so they can eat it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Sticks, Supreme Pizza, Big Dinner Box with Breaded Boneless Wings, Boneless Wings

The service is slow

Atmosphere: 3

Food: 5

Service: 4

There were very little toppings on my pizza. I ordered a hand tossed sausage, mushrooms, onions, green peppers, with sweet marinara sauce. I couldn't taste any specific toppings! There were so few toppings that you couldn't tell what kind of pizza it was supposed to have been just by looking at it. I am 60 years old, and Pizza Hut was king at our house growing up. I began practicing a low-carb lifestyle in my mid twenties, so I stopped ordering pizza. I ate it at work when my employer treated us, but I didn't buy it myself. When pizza restaurants deliver to major companies, the pizzas are always on point! There are lots of toppings. No big empty and halfway dry patches missing sauce and toppings. EVER! COMPANIES ALWAYS RECEIVE THE PIZZAS THEY PAID FOR! THEY DON'T SKIMP ON THE TOPPINGS, TRYING TO SAVE MONEY, WHEN IT COMES TO LARGE COMPANIES THAT EMPLOY HUNDREDS OR THOUSANDS OF PEOPLE. THE PIZZAS I ATE AT TRANE IN THE 1990'S WERE THE PIZZAS OF MY YOUTH! I HADN'T HAD A PIZZA HUT PIZZA IN 30 YEARS! I ORDERED ONE A FEW DAYS AGO. I THOUGHT SOMEONE MADE A MISTAKE! I COULDN'T TELL WHAT KIND OF PIZZA IT WAS SUPPOSED TO HAVE BEEN, BECAUSE THE TOPPINGS WERE PRACTICALLY INVISIBLE! THEY WERE INVISIBLE BECAUSE THEY WERE MISSING! PIZZA HUT SOLD ME HAND TOSSED PIZZA BREAD WITHOUT ANY SAUCE! I COULDN'T TASTE ANY! I COULDN'T TELL WHAT IT WAS! IS THAT SUPPOSED TO BE SAUCE? WHY IS IT NOT VISIBLE? THERE WAS 15 TINY LITTLE PIECES OF SAUSAGE PIZZA HUT TRIED TO HIDE UNDER THE THINNEST SPRINKLING OF MOZZARELLA YOU'VE EVER SEEN! 15 LITTLE NUBBINS OF SAUSAGE! BECAUSE THEY DIDN'T WANT YOU TO KNOW THERE WAS SUCH A TINY AMOUNT ON THE PIZZA! YOU COULD BARELY TASTE THE SAUSAGE, IT WAS SO LITTLE! THE SAME WITH THE ONIONS, MUSHROOMS, AND PEPPERS! SO,THIS IS WHERE WE ARE AT TODAY!? ALL THREE PIZZA CHAINS HAVE ADOPTED THIS PRACTICE! I WAS CURIOUS TO SEE IF PAPA JOHNS AND DOMINO'S WAS DOING THE SAME THING. I ORDERED THE SAME PIZZA FROM PIZZA HUTS COMPETITION. THEY WERE IDENTICAL! NO SAUCE! NO TOPPINGS! HAS THE COST OF TOPPINGS INFLATED SO MUCH THAT PIZZA CHAINS HAVE RESORTED TO PUTTING 1/4 OF THE TOPPINGS THEY HAD BEEN PUTTING ON THEIR PIZZAS FROM THE TIME THESE BUSINESSES FIRST OPENED THEIR DOORS TO THE PUBLIC UNTIL THE MID 1990'S? PIZZA CHAINS HAVE BEEN GRADUALLY CUTTING BACK ON THE AMOUNT OF TOPPINGS FOR THE PAST 30 YEARS! THOSE PIZZAS TODAY ARE SO LIGHT ON THE TOPPINGS THAT YOU CAN'T TELL WHAT KIND OF PIZZA IT IS WHEN YOU OPEN THE BOX! A RELATIVE TOLD ME ABOUT HER EXPERIENCE 10 YEARS AGO, BUT I HAD NO IDEA IT HAD GOTTEN THIS BAD! SHE TOOK THE PIZZA BACK! PIZZA HUT TOLD HER "THERE'S PEPPERONI RIGHT THERE! AND A PIECE RIGHT THERE, AND A PIECE RIGHT THERE! I SEE PIECES OF GREEN PEPPER TOO! RIGHT THERE. AND THERE! THERE'S ANOTHER PIECE OF GREEN PEPPER!" SHE COULDN'T BELIEVE HOW THE EMPLOYEE WAS TALKING TO HER! THE PIZZA LOOKED LIKE A BIG PIECE OF PIZZA BREAD WITH A SRINKLING OF TOPPINGS ON TOP! MAKING IT LOOK MORE LIKE SOMETHING CALLED PIZZA BREAD RATHER THEN PIZZA! BECAUSE THAT'S NOT A PIZZA! THAT'S FLAT BREAD WITH SOME TOPPINGS ON IT! EITHER WAY, MY DAYS OF EVER BUYING A PIZZA FROM A CHAIN RESTAURANT HAS ENDED! FROM NOW ON, I WILL BE ORDERING FROM PRIVATELY OWNED PIZZA RESTAURANTS! FROM WHAT I AM SEEING, PRIVATELY OWNED PIZZA PLACES HERE IN LEXINGTON ARE OFFERING HIGH QUALITY PIZZAS, LOADED WITH TOPPINGS! LIKE THE PIZZAS PIZZA HUT USED TO SERVE IT'S CUSTOMERS! THOSE CHAIN PIZZA RESTAURANT DAYS ARE NUMBERED! ONE DAY, THEY'LL BE FILING FOR BANKRUPTCY! THEY WILL HAVE TO! PEOPLE ARE GOING TO STOP BUYING PIZZA FROM THESE CHAIN STORES, AND THEY ARE GOING TO START MAKING THEIR OWN PIZZA AT HOME! ONE PIZZA CHAIN SUGGESTED I ORDER EXTRA TOPPINGS! I SAID "ORDERING EXTRA TOPPINGS MEANS I WOULD BE PAYING MORE MONEY FOR TOPPINGS THAT SHOULD HAVE ALREADY BEEN ON THE DAMN THING! YOU WANT ME TO PAY TWICE WHAT THE DAMN PIZZA IS WORTH FOR TOPPINGS PIZZA HUT STOPPED PUTTING ON THEIR PIZZA'S TO SAVE MONEY? ON AN ALREADY OVERPRICED PIZZA? ALL GOOD THI

Food: 1

Best personal pan I’ve had in 20 years! Great service! Highly recommend! I will be back for more, Thanks to the staff and for keeping Pizza Hut the best!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers Pizza

Vegetarian options: You can order a vegetable pizza.

Kid-friendliness: Kids can have whatever size pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Lovers Pizza, Boneless Wings

I’m so upset right now. I sent my husband to go get a pizza for the family, but I was on the phone. He doesn’t speak English so of course, I was the one ordering. I asked him if he can please tell me the specials. He said he’s not allowed to do that. I have to go online. so I went ahead and went online and placed my order. He said he didn’t see my order. I told him that was fine but how was it that he could not tell me if they were running any kind of specials on a Monday he said he’s not allowed to do that so I hung up, I called the Pizza Hut on Richmond Road the girl with no problem at all told me over the phone all the specials she had with no problem whatsoever then I called back the store to let them know that they were being difficult for no reason he started saying well. Your husband doesn’t speak any English. Felt like he was being racist because like I said, before, he was not the one placing the order so what was the problem besides being difficult I tell you this is so sad and frustrating all at the same time I will never go to this location again The girl at the Richmond Road location with no hesitation told me all the deals they had even if I have to drive an extra 10 minutes it would be worth it. It’s just sad all the extra you have to do just to get treated n feel like a human being do better Pizza Hut on Bryan station do better

Pizza was greasy when we ordered the lady was really rude, when I went inside the bathroom there was water leak in the bathroom sink and the mirror was gone I recommend not going here

Atmosphere: 1

Food: 2

Service: 1

The pizza is watery the drink all tasted like water
The bathroom had no mirror And had to sit in the cold because the Heater didn’t work I recommend don’t come here.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cinnamon Sticks

need to stop using doordash always a problem

Atmosphere: 1

Food: 1

Service: 1

Good pizza

Atmosphere: 5

Food: 5

Service: 5

Excellent service, awesome pizza!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Meat Lovers Pizza

The food tasted like it had been cooked for days. The cinnamon sticks were absolutely oldAF

Vegetarian options: No meat

Dietary restrictions: Diabetic and. I others

Kid-friendliness: Na I’ll never eat there again. No matter what unless I get a free gift card.

Wheelchair accessibility: We delivered don’t go to stores

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Cheese Sticks, Cinnamon Sticks, Meat Lovers Pizza, Breadsticks

Good service. Good supreme pizza.

Atmosphere: 5

Food: 5

Service: 5