Amazing customer service! I ordered a 30 piece party wings and it was ready within minutes! The food was hot and fresh. The lady in the drive thru even gave me son a popsicle! I highly recommend them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Susie q
Our first time eating at riches was not good . We spent lots of time looking for reasonable place to eat found ritches . Said it was cheaper than KFC . Not so true . Two meals 2 drinks 24. 00 as soon as I ate and finished my meal ,my stomache started rolling ,to the bathroom I had to go . After that it still cramping I went 6 times to the toilet this day . Yesterday. Not happy with the food. Do if it was the oil they cook chicken in or what . I told my husband we will never go back there
Atmosphere: 1
Food: 2
Service: 2
Ingrid Hakala
Nice hole in the wall place to go. The chicken was good and tasty, not dried out. The mashed potatoes were good, too. We also ordered potato wedges. Those were a little dry, so I was glad I had a drink with me. The seasoning on them was good and not overpowering. This was our first time going there, and next we are in town, we would definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Aubrey Logan-Holland
The food was worth the hype.
Atmosphere: 5
Food: 4
Service: 4
Charles Steel
Excellent food and Service
Atmosphere: 5
Food: 5
Service: 5
Just Reviews
Disappointing First Impression Due to Poor Customer Service
We recently visited this restaurant with high hopes of trying something new and supporting a local business. Unfortunately, our experience was disappointing from the moment we walked in.
Upon entering, we were not greeted or acknowledged in any way. We waited patiently for 4–5 minutes at the front counter, only to finally be told—without any warmth or courtesy—that we could “order whenever we wanted,” as if we were somehow holding things up. It felt dismissive and unwelcoming.
As we began to place our order, a man who appeared to be a manager completely ignored us mid-interaction to assist another customer who had walked in after us, regarding a billing issue. While we understand the need to resolve customer concerns, abruptly abandoning a guest in the middle of ordering is simply unprofessional.
We stood there for another 5 minutes, during which several staff members were visibly standing around, watching us, yet no one offered assistance or even acknowledged our continued presence. At that point, it became clear that our business was not a priority, and we made the decision to leave.
We had genuinely looked forward to giving this restaurant a try, but the lack of basic hospitality and attentiveness left a very poor impression. First impressions matter, and unfortunately, ours was one of disorganization and indifference. We hope this feedback is taken constructively and helps improve the experience for future guests.
Atmosphere: 1
Food: 3
Service: 1
Joe Mayes
Great fried chicken. I got the spicy and loved it. Plenty of great sides to choose from also.
Phill Harris
Best chicken in Lex
Joshua
I came on a Wednesday and the customer service and food was amazing!
Daquitta Embry
The food is ten out of ten the service is excellent
This restaurant is really good nice employees great food
Mike Holland
This place is great place to eat and the service is great
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cornbread, Three Piece Dinner, Fried Chicken
jennifer goforth
Absolutely some of the best chicken in Lexington. The pieces of chicken are generous in size and nice and juicy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Livers and Gizzards, Three Piece Dinner, Fried Chicken, Chicken Strip
Steve King
I had their chicken for the first time about three weeks ago and I will never eat fried chicken anywhere else! Crazy good.
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Potato Wedges
Cyanide Wolves
Been here a couple of times, and I intend to go back. Recent visit took a little time to get the food but we had large orders. Lady working the counter was awesome and quite funny, def made us feel welcomed and wanted us to return.
Amazing customer service! I ordered a 30 piece party wings and it was ready within minutes! The food was hot and fresh. The lady in the drive thru even gave me son a popsicle! I highly recommend them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Our first time eating at riches was not good . We spent lots of time looking for reasonable place to eat found ritches . Said it was cheaper than KFC . Not so true . Two meals 2 drinks 24. 00 as soon as I ate and finished my meal ,my stomache started rolling ,to the bathroom I had to go . After that it still cramping I went 6 times to the toilet this day . Yesterday. Not happy with the food. Do if it was the oil they cook chicken in or what . I told my husband we will never go back there
Atmosphere: 1
Food: 2
Service: 2
Nice hole in the wall place to go. The chicken was good and tasty, not dried out. The mashed potatoes were good, too. We also ordered potato wedges. Those were a little dry, so I was glad I had a drink with me. The seasoning on them was good and not overpowering. This was our first time going there, and next we are in town, we would definitely go back.
Atmosphere: 5
Food: 5
Service: 5
The food was worth the hype.
Atmosphere: 5
Food: 4
Service: 4
Excellent food and Service
Atmosphere: 5
Food: 5
Service: 5
Disappointing First Impression Due to Poor Customer Service
We recently visited this restaurant with high hopes of trying something new and supporting a local business. Unfortunately, our experience was disappointing from the moment we walked in.
Upon entering, we were not greeted or acknowledged in any way. We waited patiently for 4–5 minutes at the front counter, only to finally be told—without any warmth or courtesy—that we could “order whenever we wanted,” as if we were somehow holding things up. It felt dismissive and unwelcoming.
As we began to place our order, a man who appeared to be a manager completely ignored us mid-interaction to assist another customer who had walked in after us, regarding a billing issue. While we understand the need to resolve customer concerns, abruptly abandoning a guest in the middle of ordering is simply unprofessional.
We stood there for another 5 minutes, during which several staff members were visibly standing around, watching us, yet no one offered assistance or even acknowledged our continued presence. At that point, it became clear that our business was not a priority, and we made the decision to leave.
We had genuinely looked forward to giving this restaurant a try, but the lack of basic hospitality and attentiveness left a very poor impression. First impressions matter, and unfortunately, ours was one of disorganization and indifference. We hope this feedback is taken constructively and helps improve the experience for future guests.
Atmosphere: 1
Food: 3
Service: 1
Great fried chicken. I got the spicy and loved it. Plenty of great sides to choose from also.
Best chicken in Lex
I came on a Wednesday and the customer service and food was amazing!
The food is ten out of ten the service is excellent
Restaurantji Recommends
This restaurant is really good nice employees great food
This place is great place to eat and the service is great
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cornbread, Three Piece Dinner, Fried Chicken
Absolutely some of the best chicken in Lexington. The pieces of chicken are generous in size and nice and juicy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Livers and Gizzards, Three Piece Dinner, Fried Chicken, Chicken Strip
I had their chicken for the first time about three weeks ago and I will never eat fried chicken anywhere else! Crazy good.
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Potato Wedges
Been here a couple of times, and I intend to go back. Recent visit took a little time to get the food but we had large orders. Lady working the counter was awesome and quite funny, def made us feel welcomed and wanted us to return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Cheesecake, Cornbread, Three Piece Dinner, Fried Chicken, Potato Wedges
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