Disappointing First Impression Due to Poor Customer Service
We recently visited this restaurant with high hopes of trying something new and supporting a local business. Unfortunately, our experience was disappointing from the moment we walked in.
Upon entering, we were not greeted or acknowledged in any way. We waited patiently for 4–5 minutes at the front counter, only to finally be told—without any warmth or courtesy—that we could “order whenever we wanted,” as if we were somehow holding things up. It felt dismissive and unwelcoming.
As we began to place our order, a man who appeared to be a manager completely ignored us mid-interaction to assist another customer who had walked in after us, regarding a billing issue. While we understand the need to resolve customer concerns, abruptly abandoning a guest in the middle of ordering is simply unprofessional.
We stood there for another 5 minutes, during which several staff members were visibly standing around, watching us, yet no one offered assistance or even acknowledged our continued presence. At that point, it became clear that our business was not a priority, and we made the decision to leave.
We had genuinely looked forward to giving this restaurant a try, but the lack of basic hospitality and attentiveness left a very poor impression. First impressions matter, and unfortunately, ours was one of disorganization and indifference. We hope this feedback is taken constructively and helps improve the experience for future guests.
Joe Mayes
Great fried chicken. I got the spicy and loved it. Plenty of great sides to choose from also.
Phill Harris
Best chicken in Lex
Joshua
I came on a Wednesday and the customer service and food was amazing!
Daquitta Embry
The food is ten out of ten the service is excellent
Josh Embry
This restaurant is really good nice employees great food
Mike Holland
This place is great place to eat and the service is great
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cornbread, Three Piece Dinner, Fried Chicken
jennifer goforth
Absolutely some of the best chicken in Lexington. The pieces of chicken are generous in size and nice and juicy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Livers and Gizzards, Three Piece Dinner, Fried Chicken, Chicken Strip
Steve King
I had their chicken for the first time about three weeks ago and I will never eat fried chicken anywhere else! Crazy good.
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Potato Wedges
Cyanide Wolves
Been here a couple of times, and I intend to go back. Recent visit took a little time to get the food but we had large orders. Lady working the counter was awesome and quite funny, def made us feel welcomed and wanted us to return.
Everything was very fresh and hot and delicious. The best gizzards in town. Better than Lee's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Livers and Gizzards, Three Piece Dinner, Fried Chicken, Whiting Fish Sandwich
daniel hicks
The food was fresh and hot, not to mention nice and seasoned.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Livers and Gizzards, Three Piece Dinner, Fried Chicken
teamironman86
I always enjoy coming here Food is great , service is always great It’s never very busy so Drive thru is pretty quick too Popeyes is all the way down the street and has better chicken and still cannot compare to this place They are the number one chicken place in that area and that’s over Indis a few miles away too
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Three Piece Dinner
Everett Neace iii
Lady on drive thru nightshade doesn't need a job in professional setting. She had me sitting 10 minutes for an order that was ready. Very unprofessional service on nightshift.
Service: 1
GregandTammie spears
Absoultley love this place best ever food is hot and delicious i will make my drive from georgetown just for this food. Please get one in georgetown
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Cheesecake, Three Piece Dinner, Potato Wedges
Disappointing First Impression Due to Poor Customer Service
We recently visited this restaurant with high hopes of trying something new and supporting a local business. Unfortunately, our experience was disappointing from the moment we walked in.
Upon entering, we were not greeted or acknowledged in any way. We waited patiently for 4–5 minutes at the front counter, only to finally be told—without any warmth or courtesy—that we could “order whenever we wanted,” as if we were somehow holding things up. It felt dismissive and unwelcoming.
As we began to place our order, a man who appeared to be a manager completely ignored us mid-interaction to assist another customer who had walked in after us, regarding a billing issue. While we understand the need to resolve customer concerns, abruptly abandoning a guest in the middle of ordering is simply unprofessional.
We stood there for another 5 minutes, during which several staff members were visibly standing around, watching us, yet no one offered assistance or even acknowledged our continued presence. At that point, it became clear that our business was not a priority, and we made the decision to leave.
We had genuinely looked forward to giving this restaurant a try, but the lack of basic hospitality and attentiveness left a very poor impression. First impressions matter, and unfortunately, ours was one of disorganization and indifference. We hope this feedback is taken constructively and helps improve the experience for future guests.
Great fried chicken. I got the spicy and loved it. Plenty of great sides to choose from also.
Best chicken in Lex
I came on a Wednesday and the customer service and food was amazing!
The food is ten out of ten the service is excellent
This restaurant is really good nice employees great food
This place is great place to eat and the service is great
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cornbread, Three Piece Dinner, Fried Chicken
Absolutely some of the best chicken in Lexington. The pieces of chicken are generous in size and nice and juicy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Livers and Gizzards, Three Piece Dinner, Fried Chicken, Chicken Strip
I had their chicken for the first time about three weeks ago and I will never eat fried chicken anywhere else! Crazy good.
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Potato Wedges
Been here a couple of times, and I intend to go back. Recent visit took a little time to get the food but we had large orders. Lady working the counter was awesome and quite funny, def made us feel welcomed and wanted us to return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Cheesecake, Cornbread, Three Piece Dinner, Fried Chicken, Potato Wedges
Restaurantji Recommends
Everything was very fresh and hot and delicious. The best gizzards in town. Better than Lee's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Livers and Gizzards, Three Piece Dinner, Fried Chicken, Whiting Fish Sandwich
The food was fresh and hot, not to mention nice and seasoned.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Livers and Gizzards, Three Piece Dinner, Fried Chicken
I always enjoy coming here
Food is great , service is always great
It’s never very busy so Drive thru is pretty quick too
Popeyes is all the way down the street and has better chicken and still cannot compare to this place
They are the number one chicken place in that area and that’s over Indis a few miles away too
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Three Piece Dinner
Lady on drive thru nightshade doesn't need a job in professional setting. She had me sitting 10 minutes for an order that was ready. Very unprofessional service on nightshift.
Service: 1
Absoultley love this place best ever food is hot and delicious i will make my drive from georgetown just for this food. Please get one in georgetown
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Cheesecake, Three Piece Dinner, Potato Wedges
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