The foods delicious . Crispy, juicy chicken . Flavorful potato wedges. Cornbread and rolls are soft and fluffy. The sweet potato pie is so delicious . An if you like your chicken spicy and full of flavor you can get it thar way too. The staff are friendly,attentive and genuinely helpful and hardworking. Restaurants clean and everyone gets the food out to you done right and keeps it moving. Everything is as you want when you order it. Great place to eat!
Atmosphere: 5
Food: 5
Service: 5
Amgie Lewis
Those people there are rude, I waited 10 minutes before someone decided to take my order and then acted like I was bothering them. And the music was disrespectful and the cooks seem drunk and was arguing with each other. Do better
Atmosphere: 1
Food: 1
Service: 1
Evie
Absolutely delicious food a little expensive though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Three Piece Dinner, Fried Chicken, Cornbread, Peach Cobbler, Party Wings, 4 Piece Chicken with Potato Wedges
Lyrical Content
The staff was extremely unprofessional. One of the staff members was walking around with a gun clip to his ear. The food has the same value as McDonald's fries, once it cools down, it's hard and no longer good.
Atmosphere: 1
Food: 2
Service: 1
MrCatsoup
This Richie's chicken location is just as good as the other one. Both have super fresh and tender chicken and I've been to both. Never had a bad experience.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Johnathan
Amazing customer service! I ordered a 30 piece party wings and it was ready within minutes! The food was hot and fresh. The lady in the drive thru even gave me son a popsicle! I highly recommend them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Susie q
Our first time eating at riches was not good . We spent lots of time looking for reasonable place to eat found ritches . Said it was cheaper than KFC . Not so true . Two meals 2 drinks 24. 00 as soon as I ate and finished my meal ,my stomache started rolling ,to the bathroom I had to go . After that it still cramping I went 6 times to the toilet this day . Yesterday. Not happy with the food. Do if it was the oil they cook chicken in or what . I told my husband we will never go back there
Atmosphere: 1
Food: 2
Service: 2
Ingrid Hakala
Nice hole in the wall place to go. The chicken was good and tasty, not dried out. The mashed potatoes were good, too. We also ordered potato wedges. Those were a little dry, so I was glad I had a drink with me. The seasoning on them was good and not overpowering. This was our first time going there, and next we are in town, we would definitely go back.
Disappointing First Impression Due to Poor Customer Service
We recently visited this restaurant with high hopes of trying something new and supporting a local business. Unfortunately, our experience was disappointing from the moment we walked in.
Upon entering, we were not greeted or acknowledged in any way. We waited patiently for 4–5 minutes at the front counter, only to finally be told—without any warmth or courtesy—that we could “order whenever we wanted,” as if we were somehow holding things up. It felt dismissive and unwelcoming.
As we began to place our order, a man who appeared to be a manager completely ignored us mid-interaction to assist another customer who had walked in after us, regarding a billing issue. While we understand the need to resolve customer concerns, abruptly abandoning a guest in the middle of ordering is simply unprofessional.
We stood there for another 5 minutes, during which several staff members were visibly standing around, watching us, yet no one offered assistance or even acknowledged our continued presence. At that point, it became clear that our business was not a priority, and we made the decision to leave.
We had genuinely looked forward to giving this restaurant a try, but the lack of basic hospitality and attentiveness left a very poor impression. First impressions matter, and unfortunately, ours was one of disorganization and indifference. We hope this feedback is taken constructively and helps improve the experience for future guests.
Atmosphere: 1
Food: 3
Service: 1
Joe Mayes
Great fried chicken. I got the spicy and loved it. Plenty of great sides to choose from also.
Phill Harris
Best chicken in Lex
Joshua
I came on a Wednesday and the customer service and food was amazing!
Daquitta Embry
The food is ten out of ten the service is excellent
The foods delicious . Crispy, juicy chicken . Flavorful potato wedges. Cornbread and rolls are soft and fluffy. The sweet potato pie is so delicious . An if you like your chicken spicy and full of flavor you can get it thar way too. The staff are friendly,attentive and genuinely helpful and hardworking. Restaurants clean and everyone gets the food out to you done right and keeps it moving. Everything is as you want when you order it. Great place to eat!
Atmosphere: 5
Food: 5
Service: 5
Those people there are rude, I waited 10 minutes before someone decided to take my order and then acted like I was bothering them. And the music was disrespectful and the cooks seem drunk and was arguing with each other. Do better
Atmosphere: 1
Food: 1
Service: 1
Absolutely delicious food a little expensive though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Three Piece Dinner, Fried Chicken, Cornbread, Peach Cobbler, Party Wings, 4 Piece Chicken with Potato Wedges
The staff was extremely unprofessional. One of the staff members was walking around with a gun clip to his ear. The food has the same value as McDonald's fries, once it cools down, it's hard and no longer good.
Atmosphere: 1
Food: 2
Service: 1
This Richie's chicken location is just as good as the other one. Both have super fresh and tender chicken and I've been to both. Never had a bad experience.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Amazing customer service! I ordered a 30 piece party wings and it was ready within minutes! The food was hot and fresh. The lady in the drive thru even gave me son a popsicle! I highly recommend them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Our first time eating at riches was not good . We spent lots of time looking for reasonable place to eat found ritches . Said it was cheaper than KFC . Not so true . Two meals 2 drinks 24. 00 as soon as I ate and finished my meal ,my stomache started rolling ,to the bathroom I had to go . After that it still cramping I went 6 times to the toilet this day . Yesterday. Not happy with the food. Do if it was the oil they cook chicken in or what . I told my husband we will never go back there
Atmosphere: 1
Food: 2
Service: 2
Nice hole in the wall place to go. The chicken was good and tasty, not dried out. The mashed potatoes were good, too. We also ordered potato wedges. Those were a little dry, so I was glad I had a drink with me. The seasoning on them was good and not overpowering. This was our first time going there, and next we are in town, we would definitely go back.
Atmosphere: 5
Food: 5
Service: 5
The food was worth the hype.
Atmosphere: 5
Food: 4
Service: 4
Excellent food and Service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Disappointing First Impression Due to Poor Customer Service
We recently visited this restaurant with high hopes of trying something new and supporting a local business. Unfortunately, our experience was disappointing from the moment we walked in.
Upon entering, we were not greeted or acknowledged in any way. We waited patiently for 4–5 minutes at the front counter, only to finally be told—without any warmth or courtesy—that we could “order whenever we wanted,” as if we were somehow holding things up. It felt dismissive and unwelcoming.
As we began to place our order, a man who appeared to be a manager completely ignored us mid-interaction to assist another customer who had walked in after us, regarding a billing issue. While we understand the need to resolve customer concerns, abruptly abandoning a guest in the middle of ordering is simply unprofessional.
We stood there for another 5 minutes, during which several staff members were visibly standing around, watching us, yet no one offered assistance or even acknowledged our continued presence. At that point, it became clear that our business was not a priority, and we made the decision to leave.
We had genuinely looked forward to giving this restaurant a try, but the lack of basic hospitality and attentiveness left a very poor impression. First impressions matter, and unfortunately, ours was one of disorganization and indifference. We hope this feedback is taken constructively and helps improve the experience for future guests.
Atmosphere: 1
Food: 3
Service: 1
Great fried chicken. I got the spicy and loved it. Plenty of great sides to choose from also.
Best chicken in Lex
I came on a Wednesday and the customer service and food was amazing!
The food is ten out of ten the service is excellent
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