Very disappointed in the male manager working on 2/18/2025 about 2pm. My 65-year-old mother returned to the drive thru asking for either a different side or refund for her badly made onion rings. (To put it simply, they did not taste like onion rings). She was immediately met with a rude response. The manager refused to accommodate in any way and ultimately called the police on her. RIDICULOUS AND HATEFUL! This situation could have went terribly wrong and led to my elderly mother being brutalized, or worse. Instead of simply fixing their mistake, the person IN CHARGE decided to waste taxpayers’ dollars calling 911 for a NON emergency. His intentions were clearly malicious and, based on these reviews, not uncommon for this location. We will absolutely be taking further action. There is no room for this kind of HATE in our community. SHAME ON YOU ALL!
Atmosphere: 1
Food: 1
Service: 1
ClothedInsanity
None of these little young girls ever smile or give proper service. The manager looks sloppy and has a terrible attitude. Burger tasted like some sort of gmo product that I’ll never buy again, and it was extremely greasy. Gave my boyfriend a stomach ache, didn’t even finish it. This location also claims to not offer refunds, which is abhorrent considering the situation. Hopefully people hire better staff all around. This is the most inconsistent Sonic I’ve ever been to, and like I said the attitudes suck. Better people are struggling to find jobs and these are the people they hire.
Atmosphere: 1
Food: 1
Service: 1
Dwan Warren- Hooten
This location consistently has some of the rudest service. I’ll never understand how someone can respond with sarcasm and a bad attitude when they’re being treated with kindness and respect. I waited in the drive-thru for over 10 minutes just to place an order, and when I did, the worker was rude and even laughed when I decided not to add something else. It seems like there’s always something negative happening on this side of town. Hopefully, this location improves in courtesy and patience—especially when customers are showing them the same.
Atmosphere: 1
Food: 1
Service: 1
Lust The Wolf
Horrible. I usually have good experience with this place but to night was the worst. The chicken tenders was as hard as a rock. Will not be coming back here anytime soon. Stay away if your looking for good chicken.
Atmosphere: 1
Food: 1
Service: 1
David Pence
It is very 😊 delighted
Atmosphere: 5
Food: 5
Service: 5
matthew browning
I go to the dr down here in Lexington and it is a 3 hour trip for me but yet I always come to this sonic to eat. The food is always great, service is fantastic and if I could give more than 5 stars I would. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Tots, Fries
Ronnie Brock
Went.thur thr drive Thur I had 2.orders and they wouldnt.let me place my second order no cars behind me I had to drive all the way around again to place.a second order thats.crazy
Dennis Whalen
Sonic is another restaurant that does not deserve a one star they too are rude I don't care about their customer I ordered a lunch there I took it with me to go to work only open it up to find a long blonde hair in it I called management and tell them about it only for them to tell me they didn't serve that meal that day so I took the receipt in there and put it down on the counter I told him I didn't want a free meal just be careful with her hair around the food she told me get out I didn't do it call corporate if you want
Atmosphere: 1
Food: 2
Service: 1
Tiffany Johnson
Fries are always cold or extra salty. Faulty speakers and/or emplyees can not hear well enough to get order correct. We had to repeat "fries" 3xs and went back through the drive-thru twice. Rude workers and Supervisor. It took every bit of God I had to keep me from going behind the counter, all over a piece of cheese!! Do not go to the Sonic near UK campus. Worst experience EVER!!!!!!!!!
Deadkitty wonderland
Love the night crew here! They are amazing, always makes my day to come here!
They clearly can’t make a smash burger when you have to have them remake it twice and they can’t get it looked like 2 quarter pounder patty’s on it and the blonde is rude and don’t need to be in customer service she had the Bruce to just curse me out when I called her out of her poor skills
Atmosphere: 1
Food: 1
Service: 1
beverly howard
Website states open 24/7 dine in. Door locked. Guy finally comes out says dining in only open when 3 or more customers. Not customer friendly very rude and not accommodating. Should figure out why he has a 3 star rating.
Atmosphere: 1
Food: 1
Service: 1
Mike Haley
10/10/2/. Went through drive through at 2 am. Would absolutely would not honor any deals. Worse Sonic in Lexington We always leave with a headache. Arguing with them. Never honors deal. Terrible.
Very disappointed in the male manager working on 2/18/2025 about 2pm. My 65-year-old mother returned to the drive thru asking for either a different side or refund for her badly made onion rings. (To put it simply, they did not taste like onion rings). She was immediately met with a rude response. The manager refused to accommodate in any way and ultimately called the police on her. RIDICULOUS AND HATEFUL! This situation could have went terribly wrong and led to my elderly mother being brutalized, or worse. Instead of simply fixing their mistake, the person IN CHARGE decided to waste taxpayers’ dollars calling 911 for a NON emergency. His intentions were clearly malicious and, based on these reviews, not uncommon for this location. We will absolutely be taking further action. There is no room for this kind of HATE in our community. SHAME ON YOU ALL!
Atmosphere: 1
Food: 1
Service: 1
None of these little young girls ever smile or give proper service. The manager looks sloppy and has a terrible attitude. Burger tasted like some sort of gmo product that I’ll never buy again, and it was extremely greasy. Gave my boyfriend a stomach ache, didn’t even finish it. This location also claims to not offer refunds, which is abhorrent considering the situation. Hopefully people hire better staff all around. This is the most inconsistent Sonic I’ve ever been to, and like I said the attitudes suck. Better people are struggling to find jobs and these are the people they hire.
Atmosphere: 1
Food: 1
Service: 1
This location consistently has some of the rudest service. I’ll never understand how someone can respond with sarcasm and a bad attitude when they’re being treated with kindness and respect. I waited in the drive-thru for over 10 minutes just to place an order, and when I did, the worker was rude and even laughed when I decided not to add something else. It seems like there’s always something negative happening on this side of town. Hopefully, this location improves in courtesy and patience—especially when customers are showing them the same.
Atmosphere: 1
Food: 1
Service: 1
Horrible. I usually have good experience with this place but to night was the worst. The chicken tenders was as hard as a rock. Will not be coming back here anytime soon. Stay away if your looking for good chicken.
Atmosphere: 1
Food: 1
Service: 1
It is very 😊 delighted
Atmosphere: 5
Food: 5
Service: 5
I go to the dr down here in Lexington and it is a 3 hour trip for me but yet I always come to this sonic to eat. The food is always great, service is fantastic and if I could give more than 5 stars I would. Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Tots, Fries
Went.thur thr drive Thur I had 2.orders and they wouldnt.let me place my second order no cars behind me I had to drive all the way around again to place.a second order thats.crazy
Sonic is another restaurant that does not deserve a one star they too are rude I don't care about their customer I ordered a lunch there I took it with me to go to work only open it up to find a long blonde hair in it I called management and tell them about it only for them to tell me they didn't serve that meal that day so I took the receipt in there and put it down on the counter I told him I didn't want a free meal just be careful with her hair around the food she told me get out I didn't do it call corporate if you want
Atmosphere: 1
Food: 2
Service: 1
Fries are always cold or extra salty. Faulty speakers and/or emplyees can not hear well enough to get order correct. We had to repeat "fries" 3xs and went back through the drive-thru twice. Rude workers and Supervisor. It took every bit of God I had to keep me from going behind the counter, all over a piece of cheese!! Do not go to the Sonic near UK campus. Worst experience EVER!!!!!!!!!
Love the night crew here! They are amazing, always makes my day to come here!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They clearly can’t make a smash burger when you have to have them remake it twice and they can’t get it looked like 2 quarter pounder patty’s on it and the blonde is rude and don’t need to be in customer service she had the Bruce to just curse me out when I called her out of her poor skills
Atmosphere: 1
Food: 1
Service: 1
Website states open 24/7 dine in. Door locked. Guy finally comes out says dining in only open when 3 or more customers. Not customer friendly very rude and not accommodating. Should figure out why he has a 3 star rating.
Atmosphere: 1
Food: 1
Service: 1
10/10/2/. Went through drive through at 2 am. Would absolutely would not honor any deals. Worse Sonic in Lexington We always leave with a headache. Arguing with them. Never honors deal. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Always pleased with the service and food
#1 Cheeseburger : Best burger I've had in years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Sandwich
Loading...