Ordered via mobile order at 10:00am for pickup at the store. Get to the store signs on door saying closed, go through drive thru where I explain I’m picking up an order and just keep getting told they’re closed. Park and go back to the door where I see my order sitting on the counter and I point to it saying it’s mine and they keep giving me the cutoff sign across the neck for closed and basically refused to give me my order I paid for. Looking to get refunded back for my order but they don’t make it easy in the app.
Service: 1
John Mutch
Very nice experience with the staff who were very friendly
Atmosphere: 5
Food: 5
Service: 5
Keisha Alexander
Heavenly. Perfect blend fast service. Good vibes all around.
Atmosphere: 5
Food: 5
Service: 5
Joshua Perry
Wow...takes 18 minutes to get frapp!
Atmosphere: 1
Service: 1
Victor Orlov
For an entity that prides itself for being the largest coffee shop in the world, I was just told that they can only make me one kind of cup of black hot coffee. That is pathetic. I am so happy that this was the only time I visited Starbucks during the entire year. Literally, medium roast is the only coffee Starbucks has available.
Atmosphere: 1
Food: 1
Service: 1
Meghan Chandler
Used to be a wonderful location now it takes too long and the people working at the window are never friendly and they used to be the coolest/kindest people out there
Y C
Horrible worker!! We waited half an hour and nobody told us or call us that it’s ready until my bf went to see and it’s sitting there and cold already! Only reason the worker behave this horrible is racist as we are not white and the workers are all white!!! Will never come to this place!
Atmosphere: 1
Service: 1
Garion Birchell
Worst location in all of Lexington
Makenzie Bartley
I’m normally not one to leave a review. But Jerry was absolutely amazing. They are what you want in customer service. Definitely deserves a shout out for being so nice and helpful!
They never seem to make my drink the way that other Starbucks in town can. Very disappointing that this is the only Starbucks on my side of town.
Atmosphere: 5
Food: 3
Service: 5
Patience Ronja
I came in for a regular pike place. Had to sit and wait for 20 minutes and yet there was only three other people in the store. The employees were rude and talking with themselves more than working. Their workspace was filthy and the dining area was also dirty with a lot out of place. When I finally received my coffee, it was burnt and luke warm. It had obviously been sitting so long that the heater even shut off. Utterly disgraceful to the Starbuck's experience.
Atmosphere: 1
Food: 1
Service: 1
Erin Miller
I worked here until a couple of days ago as the manager only cares about people getting through the drive thru quick as possible. She doesn’t care about any of the employees let alone customers. Made me work through a miscarriage. Better to take your business to another lexington starbucks!
Atmosphere: 1
Food: 1
Service: 1
Brad Cochran
WORST LOCATION IN TOWN!!!! They could care less about the customer. Give you half a drink and tell you that’s what you get for a 7 dollar coffee when you don’t enjoy frozen teeth in the morning due to half a cup of ice. Forget to put stuff in orders and say oh you can get a refund for that. TERRIBLE!!! DO BETTER STARBUCKS.
Atmosphere: 1
Food: 1
Service: 1
Ana Quintana
I want to give 5 stars ⭐️ to TYLER the guy who always is at the drive thru . He”s a super nice gentleman and make people feel welcome .
Ordered via mobile order at 10:00am for pickup at the store. Get to the store signs on door saying closed, go through drive thru where I explain I’m picking up an order and just keep getting told they’re closed. Park and go back to the door where I see my order sitting on the counter and I point to it saying it’s mine and they keep giving me the cutoff sign across the neck for closed and basically refused to give me my order I paid for. Looking to get refunded back for my order but they don’t make it easy in the app.
Service: 1
Very nice experience with the staff who were very friendly
Atmosphere: 5
Food: 5
Service: 5
Heavenly. Perfect blend fast service. Good vibes all around.
Atmosphere: 5
Food: 5
Service: 5
Wow...takes 18 minutes to get frapp!
Atmosphere: 1
Service: 1
For an entity that prides itself for being the largest coffee shop in the world, I was just told that they can only make me one kind of cup of black hot coffee. That is pathetic. I am so happy that this was the only time I visited Starbucks during the entire year. Literally, medium roast is the only coffee Starbucks has available.
Atmosphere: 1
Food: 1
Service: 1
Used to be a wonderful location now it takes too long and the people working at the window are never friendly and they used to be the coolest/kindest people out there
Horrible worker!! We waited half an hour and nobody told us or call us that it’s ready until my bf went to see and it’s sitting there and cold already! Only reason the worker behave this horrible is racist as we are not white and the workers are all white!!! Will never come to this place!
Atmosphere: 1
Service: 1
Worst location in all of Lexington
I’m normally not one to leave a review. But Jerry was absolutely amazing. They are what you want in customer service. Definitely deserves a shout out for being so nice and helpful!
Service: 5
It will get you hooked on cold coffee
Service: 5
Restaurantji Recommends
They never seem to make my drink the way that other Starbucks in town can. Very disappointing that this is the only Starbucks on my side of town.
Atmosphere: 5
Food: 3
Service: 5
I came in for a regular pike place. Had to sit and wait for 20 minutes and yet there was only three other people in the store. The employees were rude and talking with themselves more than working. Their workspace was filthy and the dining area was also dirty with a lot out of place. When I finally received my coffee, it was burnt and luke warm. It had obviously been sitting so long that the heater even shut off. Utterly disgraceful to the Starbuck's experience.
Atmosphere: 1
Food: 1
Service: 1
I worked here until a couple of days ago as the manager only cares about people getting through the drive thru quick as possible. She doesn’t care about any of the employees let alone customers. Made me work through a miscarriage. Better to take your business to another lexington starbucks!
Atmosphere: 1
Food: 1
Service: 1
WORST LOCATION IN TOWN!!!! They could care less about the customer. Give you half a drink and tell you that’s what you get for a 7 dollar coffee when you don’t enjoy frozen teeth in the morning due to half a cup of ice. Forget to put stuff in orders and say oh you can get a refund for that. TERRIBLE!!! DO BETTER STARBUCKS.
Atmosphere: 1
Food: 1
Service: 1
I want to give 5 stars ⭐️ to TYLER the guy who always is at the drive thru . He”s a super nice gentleman and make people feel welcome .
Service: 5
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