No comment... Cake pops are always missing from our order
Atmosphere: 2
Food: 5
Service: 1
Alexus J
This Starbucks usually does soo good!! Today, I had the rudest encounter with a barista due to her not taking the order correctly and the Manager Tristian did NOTHING to make it better because “he was on his break”! Update: I spoke with corporate and looks like the barista over charged me without letting me know, for a drink I DID NOT order!! This Starbucks will just charge you for things you don’t order so make sure you are checking prices and managers will not help you! Be careful where your money this is a form of theft! Customer service terrible and blamed on low staffing when no one was in drive thru or in store.
Atmosphere: 1
Food: 1
Service: 1
Timothy Hale
Great Starbucks shop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Ebony Williams
Not very attentive to online orders. Ordered online 2 mornings in a row and waited longer than if I would have just went to the drive thru. They only made 1 of the 2 items I ordered so I had to wait 15 minutes for a banana bread that they didn’t even heat up even though that was also specified in the online order. Waiting 25 minutes for a drink and cold banana bread is ridiculous.
Atmosphere: 3
Food: 3
Service: 1
Edwin Acevedo
Stopped in for an afternoon coffee and their blonde roast wasn't brewing. They made a pour over, all the while apologizing for the wait. I know this situation was out of their control, but their awareness of keeping me in the loop was appreciated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pour Over
Robert Jenkins
I usually love Starbucks. BUT... the attitude of the young man here (who wasn't paying attention to online orders and then sneered when said I was waiting for one) needs to ne adjusted. Get him some training. Come on SB...remind employees to say hello, thank you...at least be cordial. Wednesday afternoon, 3 p.m., NO other customers waiting.
Atmosphere: 2
Food: 3
Service: 1
Dania Ramirez
Came in with my hubby at 5:00am and we were served the best machiattos with the happiest and warmest service from all three baristas. We loved the vibes so early in the morning.
Atmosphere: 5
Food: 5
Service: 5
Urbano Torres
Very impressed with customer service and the high level of professionalism that each employee demonstrated. Will be back for sure!!!!
Atmosphere: 5
Food: 5
Service: 5
Nick
30 min to get our drinks... and we didn't even get coffee. Just a cup of milk and vanilla.
Horrible. Trash. Never trust a KY Starbucks
Atmosphere: 3
Food: 1
Service: 1
Joshua Boykin
I never leave bad reviews. But this Starbucks has messed up my drinks multiple times. I called them to kindly let them know. They didn't offer to remake the drink or anything. Simply said "thank you for the feedback". And I spoke to the manager.
Never had a bad experience at Starbucks but with 3 people working, 2 of them on the phone while working and one doing all the work, not ok. I had to make sure I ordered at this location since the ones on the phone weren't working on my order. Thankfully the kid working the drive thru came over and filled my order. Phones at work especially in front of guest = completely unprofessional. Do better y'all
Jason Clise
Pretty much your typical Starbucks.
Atmosphere: 3
Food: 4
Service: 3
Mary Smith
I’m a little sad that this is the location closest to my house. Service is incredibly slow here. Wish the gtown market place circle was the closest to me.
Atmosphere: 1
Food: 3
Service: 1
Jeff G
fast coffee out a hole in the building from my car,.. it's a
Atmosphere: 4
Food: 4
Service: 4
Manuel Galecio
Excellent service and exceptional staff. Enjoy an early morning start every week at this location.
No comment... Cake pops are always missing from our order
Atmosphere: 2
Food: 5
Service: 1
This Starbucks usually does soo good!! Today, I had the rudest encounter with a barista due to her not taking the order correctly and the Manager Tristian did NOTHING to make it better because “he was on his break”! Update: I spoke with corporate and looks like the barista over charged me without letting me know, for a drink I DID NOT order!! This Starbucks will just charge you for things you don’t order so make sure you are checking prices and managers will not help you! Be careful where your money this is a form of theft! Customer service terrible and blamed on low staffing when no one was in drive thru or in store.
Atmosphere: 1
Food: 1
Service: 1
Great Starbucks shop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Not very attentive to online orders. Ordered online 2 mornings in a row and waited longer than if I would have just went to the drive thru. They only made 1 of the 2 items I ordered so I had to wait 15 minutes for a banana bread that they didn’t even heat up even though that was also specified in the online order. Waiting 25 minutes for a drink and cold banana bread is ridiculous.
Atmosphere: 3
Food: 3
Service: 1
Stopped in for an afternoon coffee and their blonde roast wasn't brewing. They made a pour over, all the while apologizing for the wait. I know this situation was out of their control, but their awareness of keeping me in the loop was appreciated.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pour Over
I usually love Starbucks. BUT... the attitude of the young man here (who wasn't paying attention to online orders and then sneered when said I was waiting for one) needs to ne adjusted. Get him some training. Come on SB...remind employees to say hello, thank you...at least be cordial. Wednesday afternoon, 3 p.m., NO other customers waiting.
Atmosphere: 2
Food: 3
Service: 1
Came in with my hubby at 5:00am and we were served the best machiattos with the happiest and warmest service from all three baristas. We loved the vibes so early in the morning.
Atmosphere: 5
Food: 5
Service: 5
Very impressed with customer service and the high level of professionalism that each employee demonstrated. Will be back for sure!!!!
Atmosphere: 5
Food: 5
Service: 5
30 min to get our drinks... and we didn't even get coffee. Just a cup of milk and vanilla.
Horrible. Trash. Never trust a KY Starbucks
Atmosphere: 3
Food: 1
Service: 1
I never leave bad reviews. But this Starbucks has messed up my drinks multiple times. I called them to kindly let them know. They didn't offer to remake the drink or anything. Simply said "thank you for the feedback". And I spoke to the manager.
Restaurantji Recommends
Never had a bad experience at Starbucks but with 3 people working, 2 of them on the phone while working and one doing all the work, not ok. I had to make sure I ordered at this location since the ones on the phone weren't working on my order. Thankfully the kid working the drive thru came over and filled my order. Phones at work especially in front of guest = completely unprofessional. Do better y'all
Pretty much your typical Starbucks.
Atmosphere: 3
Food: 4
Service: 3
I’m a little sad that this is the location closest to my house. Service is incredibly slow here. Wish the gtown market place circle was the closest to me.
Atmosphere: 1
Food: 3
Service: 1
fast coffee out a hole in the building from my car,.. it's a
Atmosphere: 4
Food: 4
Service: 4
Excellent service and exceptional staff. Enjoy an early morning start every week at this location.
Atmosphere: 5
Food: 5
Service: 5
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