I just went through and lucien took my order. He was so kind and patient. I love this Starbucks, my drink is always perfect as well as any food I order.
Atmosphere: 5
Food: 5
Service: 5
strongarm_invests
Stopped through Winston-Salem while traveling with my family and ended up at this Starbucks. First and foremost, staff was awesome, and very accommodating with my two young toddlers. Our order came out correct and was very good considering we’re Starbucks frequents. The store manager Monique, even came out and spoke with our family while we dined in. Overall, my family enjoyed the experience with staff, the coffee/food, and the entertainment.
Atmosphere: 5
Food: 5
Service: 5
Bryan Back
Excellent drinks & pastries. They have really friendly service, and are still anle to offer pretty fast service for a coffee place.
Atmosphere: 5
Food: 5
Service: 5
Ambrose Chaffins
The drive thru staff was really friendly, no problem at all with my friend's complex drink order and made a good recommendation for me.
Atmosphere: 5
Food: 5
Service: 5
Patty Booth
Fast service very clean
Priscilla Roberts
Clean well maintained shop for it’s traffic! The service is fantastically friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Hannah Chapman
Best customer service I’ve ever received at a Starbucks - everyone working on 9/1/25 in the morning was awesome!
Atmosphere: 5
Food: 5
Service: 5
J K
Drive thru only despite once having an interior, so it's in a constant jam. Whatever franchise owner made that decision is a 🤡
Atmosphere: 1
Food: 1
Service: 1
Neidy Velásquez
Your employee just yelled at me and insulted me. I think she's having a bad day, but that's not my fault.
Atmosphere: 1
Food: 2
Service: 1
ellery workman
Brought my own cup and told them that when ordering, when I get to the window and hand my cup out the guy says he'll bring the drink over and pour it in my cup at the window when it's ready.. he then comes over and tells me he needs my cup because my drink had a cold foam topping. Turns out he didn't put it in the system that I brought my own cup, so I didn't get my bonus points or my discount. Also forgot to give us straws.
Stayed at downtown hotel. Drove here and found I could not go inside. Ordered from app. Somehow vanilla got added to the order of the triple non-fat latte. ??? Traffic flow is terrible. Pickup is neither at drive thru or walk up. However people in drive thru can order. So if you are picking up, you will have to wait behind people ordering.
Robin Edwards
Lucy was very rude, nasty & condescending!! Way too many coffee places on every corner of this town to treat customers this way. Will spend my money elsewhere! Hope your day gets better Lucy!
Robin Brumley
I love there Caramel Ribbon Crunch
Priscilla Hardwick
As always, Starbucks never fails. The caramel crunch Frappuccino is off the chain! I have tried many other drinks but always come back to my favorite. Oh yeah, and add a couple of shots of blonde expresso!
Atmosphere: 5
Food: 5
Service: 5
neviah garrett
I came here today and had two drinks and two cake pops. They ended up giving me the wrong cake pop so I had to go to the mobile order pick up window, I had to ring the doorbell thing they have for service three times and at least got looked at 4 times they knew I was standing there. When someone came to the window both workers decided to argue with me about what I ordered. At that point I became a little mad with them and asked for a refund. I had to go back and get my card and the second time a different employee came to the window and still argued. They still gave me the wrong cake pop and I eventually just got tired of asking for the right thing and left.
Long story short, the employees are rude and don’t care to argue about what you ordered.
I just went through and lucien took my order. He was so kind and patient. I love this Starbucks, my drink is always perfect as well as any food I order.
Atmosphere: 5
Food: 5
Service: 5
Stopped through Winston-Salem while traveling with my family and ended up at this Starbucks. First and foremost, staff was awesome, and very accommodating with my two young toddlers. Our order came out correct and was very good considering we’re Starbucks frequents. The store manager Monique, even came out and spoke with our family while we dined in. Overall, my family enjoyed the experience with staff, the coffee/food, and the entertainment.
Atmosphere: 5
Food: 5
Service: 5
Excellent drinks & pastries. They have really friendly service, and are still anle to offer pretty fast service for a coffee place.
Atmosphere: 5
Food: 5
Service: 5
The drive thru staff was really friendly, no problem at all with my friend's complex drink order and made a good recommendation for me.
Atmosphere: 5
Food: 5
Service: 5
Fast service very clean
Clean well maintained shop for it’s traffic! The service is fantastically friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Best customer service I’ve ever received at a Starbucks - everyone working on 9/1/25 in the morning was awesome!
Atmosphere: 5
Food: 5
Service: 5
Drive thru only despite once having an interior, so it's in a constant jam. Whatever franchise owner made that decision is a 🤡
Atmosphere: 1
Food: 1
Service: 1
Your employee just yelled at me and insulted me. I think she's having a bad day, but that's not my fault.
Atmosphere: 1
Food: 2
Service: 1
Brought my own cup and told them that when ordering, when I get to the window and hand my cup out the guy says he'll bring the drink over and pour it in my cup at the window when it's ready.. he then comes over and tells me he needs my cup because my drink had a cold foam topping. Turns out he didn't put it in the system that I brought my own cup, so I didn't get my bonus points or my discount. Also forgot to give us straws.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Stayed at downtown hotel. Drove here and found I could not go inside. Ordered from app. Somehow vanilla got added to the order of the triple non-fat latte. ??? Traffic flow is terrible. Pickup is neither at drive thru or walk up. However people in drive thru can order. So if you are picking up, you will have to wait behind people ordering.
Lucy was very rude, nasty & condescending!! Way too many coffee places on every corner of this town to treat customers this way. Will spend my money elsewhere! Hope your day gets better Lucy!
I love there Caramel Ribbon Crunch
As always, Starbucks never fails. The caramel crunch Frappuccino is off the chain! I have tried many other drinks but always come back to my favorite. Oh yeah, and add a couple of shots of blonde expresso!
Atmosphere: 5
Food: 5
Service: 5
I came here today and had two drinks and two cake pops. They ended up giving me the wrong cake pop so I had to go to the mobile order pick up window, I had to ring the doorbell thing they have for service three times and at least got looked at 4 times they knew I was standing there. When someone came to the window both workers decided to argue with me about what I ordered. At that point I became a little mad with them and asked for a refund. I had to go back and get my card and the second time a different employee came to the window and still argued. They still gave me the wrong cake pop and I eventually just got tired of asking for the right thing and left.
Long story short, the employees are rude and don’t care to argue about what you ordered.
Atmosphere: 1
Food: 1
Service: 1
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