As you walk in the store was messy. Went to counter to place order and a young lady was trying to use her personal card to pay for something and was having trouble using machine and never once looked up and said someone will be with you in a minute or really ever acknowledged we were even there . Finally I asked if someone could take our order and they did . Everyone behind the counter seemed very dis oriented as to where they needed to be and what they needed to be doing . It was kinda like they were children who were left alone and u supervised. Ice cream was in a stand and just melting everywhere. Really don’t deserve one star . Acknowledge the customer as soon as they come in and teach employees to give customers service and to make eye contact . Not impressed at all !
Jacob Fleming
Service is EXTREMELY slow! Wait 40 minutes for an ice cream. Finally ask for a refund!
Matthew Curtis
Absolutely horrible. People are a bunch of idiotic people that do not know how to do there job. They were lining their fingers while holding a cone and not taking anyone’s orders Will never go there ever again. Need some new management or needs to be shut down.
clara warren
Me and my friends went there tonight and the staff just seemed very scatter brained and acted like they had no idea what they was doing. They got one of my friends order wrong and then another one they forgot about and my fiance and i stood in line and waited for a longtime when there was no one even in front of us. Was not satisfied. One girl there was nice to us but the rest was not very friendly and seemed very arrogant. Would not go back 🙂 Ice cream was good tho 😋
bailey brock
Very unprofessional and rude workers. We stood and waited for 15-20 minutes for someone to take our order. They just kept walking right past us and went to the back when they had 5 different workers. Nobody was nice or apologetic. Terrible customer service, would not go here again.
Carri Hunt
Could not get my order right. Took three attempts for them to understand the difference between a cone and cup. Finally got my ice cream in a cone, but the wrong flavor. I gave up. Won’t be back.
Charity Powers
The service at this location was horrible. No one would come make our ice cream cones. There was no plastic eating utensils. When my husband ask one of the workers for a spoon, and let her know that there weren’t any, she got several spoons and slammed them down on the counter.
The women’s bathroom was full of human waste and wouldn’t flush.
Sadly, we will not be back.
Joanne Hibbard
I have never in my entire life, ever seen a place ran as poorly as this one. Every other Baskin Robbins that I've ever visited has always had excellent customer service. The kids they have working at the one in London are rude, obnoxious and don't know how to make anything. Not to mention, It's always dirty. You can tell that they haven't been trained at all. My husband ordered a banana split and no one in the place knew how to make it. The boy handed me a dish with three scoops of ice cream and a banana in it. I asked about the toppings and he didn't even know it was supposed to have them. I told him twice what kind of toppings to put on it, but he said that they were out of strawberries and pineapples. We finally just left. That place was like a zoo. The owner should really get a handle on things or it won't make it another six months. I know that I'll never go back. If I want Baskin Robbins again, I'll just drive over to Somerset.
Atmosphere: 1
Food: 1
Service: 1
sergeant pspsps
Really baffling how an ice cream shop has NO ice cream. Dude on the speaker told us "we have 24 different flavors" but apparently not. Every single flavor literally anyone would actually want is something they somehow don't have. Not to mention, the workers are rude when you come in because that means they actually have to do their jobs. Hate this place. Never returning.
Me and my family went out to get ice cream and went through the drive through and at first it was okay but then we tried ordering they kept asking us to repeat what we said and then messed up our orders all 4 and said we couldn't order an item that was on the menu and they said we could. Then when they forgot one of them and we were trying to fix it. After she walked away from the window and waved at us to leave and she came back and we asked if she forgot it she said no and was being rude with the window open and when asked for it to be corrected another girl came charging at the window and was giving us attitude just because we wanted our orders fixed. Horrible service and attitudes. If you can't work with people or customer service don't work in food
Atmosphere: 1
Food: 3
Service: 1
Brittany
Wish there was a regional manager to take the customers serious. So we ordered 4 items & they only gave 3. It was closing time so they locked the doors & ignored us blowing the horn in the drive thru. They would walk by very fast, like they did not see us, but we know they did. So I walked out and went to the front & hr did not want to answer it, but he did & did not even apologize for forgetting one of our paid for items. We were treated as an inconvenience & thx customer service just sucked overall. These workers are miserable & hate their jobs & it shows. The customers clearly do not matter. There were 3 workers & they every one ignored us. This happened tonight. Hope to never see these horrible workers there again
Atmosphere: 1
Food: 1
Service: 1
Kayla Smith
Absolutely horrible experience! Couldn’t get a waited on.. when I did get waited on we waited 15 mins before someone finally came over to make our order. When we finally got our order it wasn’t even the correct ice cream. The place was not clean! No one was friendly at all… never again will I go back… awful. All they did was stand around on their phones the whole time or talk to each other while people were standing in line to order.
_bobby_the_Jindal_
I would’ve been better off putting in an application and getting a job to get my ice cream 32 different flavors and they only had one available worst restaurant in London better chance of McDonald’s ice cream machine working
Nicole Jones
Never got my order taken. Looked at me 6 times never greeted or even acknowledged I can’t rate food I never got. Literally stood there and nothing. Saying hello I’ll be with you in a minute even would have been sufficient
As you walk in the store was messy. Went to counter to place order and a young lady was trying to use her personal card to pay for something and was having trouble using machine and never once looked up and said someone will be with you in a minute or really ever acknowledged we were even there . Finally I asked if someone could take our order and they did . Everyone behind the counter seemed very dis oriented as to where they needed to be and what they needed to be doing . It was kinda like they were children who were left alone and u supervised. Ice cream was in a stand and just melting everywhere. Really don’t deserve one star . Acknowledge the customer as soon as they come in and teach employees to give customers service and to make eye contact . Not impressed at all !
Service is EXTREMELY slow! Wait 40 minutes for an ice cream. Finally ask for a refund!
Absolutely horrible. People are a bunch of idiotic people that do not know how to do there job. They were lining their fingers while holding a cone and not taking anyone’s orders Will never go there ever again. Need some new management or needs to be shut down.
Me and my friends went there tonight and the staff just seemed very scatter brained and acted like they had no idea what they was doing. They got one of my friends order wrong and then another one they forgot about and my fiance and i stood in line and waited for a longtime when there was no one even in front of us. Was not satisfied. One girl there was nice to us but the rest was not very friendly and seemed very arrogant. Would not go back 🙂
Ice cream was good tho 😋
Very unprofessional and rude workers. We stood and waited for 15-20 minutes for someone to take our order. They just kept walking right past us and went to the back when they had 5 different workers. Nobody was nice or apologetic. Terrible customer service, would not go here again.
Could not get my order right. Took three attempts for them to understand the difference between a cone and cup. Finally got my ice cream in a cone, but the wrong flavor. I gave up. Won’t be back.
The service at this location was horrible. No one would come make our ice cream cones. There was no plastic eating utensils. When my husband ask one of the workers for a spoon, and let her know that there weren’t any, she got several spoons and slammed them down on the counter.
The women’s bathroom was full of human waste and wouldn’t flush.
Sadly, we will not be back.
I have never in my entire life, ever seen a place ran as poorly as this one. Every other Baskin Robbins that I've ever visited has always had excellent customer service. The kids they have working at the one in London are rude, obnoxious and don't know how to make anything. Not to mention, It's always dirty. You can tell that they haven't been trained at all. My husband ordered a banana split and no one in the place knew how to make it. The boy handed me a dish with three scoops of ice cream and a banana in it. I asked about the toppings and he didn't even know it was supposed to have them. I told him twice what kind of toppings to put on it, but he said that they were out of strawberries and pineapples. We finally just left. That place was like a zoo. The owner should really get a handle on things or it won't make it another six months. I know that I'll never go back. If I want Baskin Robbins again, I'll just drive over to Somerset.
Atmosphere: 1
Food: 1
Service: 1
Really baffling how an ice cream shop has NO ice cream. Dude on the speaker told us "we have 24 different flavors" but apparently not. Every single flavor literally anyone would actually want is something they somehow don't have. Not to mention, the workers are rude when you come in because that means they actually have to do their jobs. Hate this place. Never returning.
Food: 1
Service: 1
Scam. Only 24 flavors
Restaurantji Recommends
Me and my family went out to get ice cream and went through the drive through and at first it was okay but then we tried ordering they kept asking us to repeat what we said and then messed up our orders all 4 and said we couldn't order an item that was on the menu and they said we could. Then when they forgot one of them and we were trying to fix it. After she walked away from the window and waved at us to leave and she came back and we asked if she forgot it she said no and was being rude with the window open and when asked for it to be corrected another girl came charging at the window and was giving us attitude just because we wanted our orders fixed. Horrible service and attitudes. If you can't work with people or customer service don't work in food
Atmosphere: 1
Food: 3
Service: 1
Wish there was a regional manager to take the customers serious. So we ordered 4 items & they only gave 3. It was closing time so they locked the doors & ignored us blowing the horn in the drive thru. They would walk by very fast, like they did not see us, but we know they did. So I walked out and went to the front & hr did not want to answer it, but he did & did not even apologize for forgetting one of our paid for items. We were treated as an inconvenience & thx customer service just sucked overall. These workers are miserable & hate their jobs & it shows. The customers clearly do not matter. There were 3 workers & they every one ignored us. This happened tonight. Hope to never see these horrible workers there again
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible experience! Couldn’t get a waited on.. when I did get waited on we waited 15 mins before someone finally came over to make our order. When we finally got our order it wasn’t even the correct ice cream. The place was not clean! No one was friendly at all… never again will I go back… awful. All they did was stand around on their phones the whole time or talk to each other while people were standing in line to order.
I would’ve been better off putting in an application and getting a job to get my ice cream 32 different flavors and they only had one available worst restaurant in London better chance of McDonald’s ice cream machine working
Never got my order taken. Looked at me 6 times never greeted or even acknowledged I can’t rate food I never got. Literally stood there and nothing. Saying hello I’ll be with you in a minute even would have been sufficient
Atmosphere: 1
Service: 1
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