McDonald's

25 S Laurel Rd, London
(606) 864-8778

Recent Reviews

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Eva Bays

Drive thru very busy, breakfast. Food was correctly placed on the bagel, not haphazard and was fresh.

Thomas Brown

Excellent service, especially when ordering on the app. Very easy show and typically great deals. My all time favorite is McDonald's steak, egg and cheese bagel, which 98% of the time, is totally delicious, highly recommended.

Kingz Reloaded

Food issues are one thing but bad service? Unacceptable.
It’s not just about the meal, it’s about the experience. The whole food issues can be fixed, but customer service? That leaves a lasting impression and not a good one.
Do better. Respect your customers, especially the ones who are respectful to your team and have a respectful reputation.

Sebastian

A picture is worth one thousand words. Here are two. This review is solely based on their night shift crew. 13 dollars and the only thing correct was the drink. Discourteous service, as well.

RG “Trigger”

Had good burgers and fries. Clean store. fast service

Simon Martini

Need to work on placing the food in the box with out making a mess of it.
Fries need to be fresh.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Fish Fillet Sandwich

Alan Ritchie

Skip this McDonalds if possible. Dirty greasy floors in the playground room area. I watched one kid slip and fall 3 times, my daughter also slipped once. Even one of the parents of another child walked out of the room into the lobby complaining to himself about the floors being really slick. That's just asking for a lawsuit. Trash all over the floors, trash/food/condiments on the tables (nothing was being cleaned or anything in this whole room---no tables, floors, or even trash. The trash was filled to the top of the can)

When I ordered/paid at the self kiosk I was prompted to take a tent number which I did. This is very common at McDonalds when you dine in. Grabbed my tent number and sat down and after 25 minutes of waiting I went up to the front to see what was going on and found my order and the food was sitting up there at the cashier front counter. An employee saw me with my tent number and hurriedly picked up the bag and said "oh are you #50?" Obviously since I was holding that number. The food was cold. If you're not going to bring the order to the table, I have no problem with that. But reprogram your kiosk or add a sign that says the order will not be brought out to you. This whole location is a let down. If you do find yourself here and eating inside, just put on the kiosk to-go. Not inside dining. That way you can just grab your bag of food because they don't give you a tray anyway for choosing dining in. Also, they're not bringing it to you like the kiosk says. Like I said, I have no issue waiting at the front for it then sitting down with my hopefully hot food. But how is a customer to know that it won't be brought to them if you won't put up a sign? Also these McFlurrie's were a monstrosity and completely unacceptable to be given to a customer. These were ordered when we were heading out to leave. $7.50 for slop McFlurries with more ice cream on the outside of the container than inside. Never again.

Atmosphere: 1

Food: 1

Service: 1

Brendon Hammack

gets cold really quick one time the bag was covered in grease and the biscuits are always hard a employee once argued with us there is barely enough gravy on the biscuits would give 0 stars if i could

Atmosphere: 1

Food: 1

Service: 1

Jaynae Parker

Was awesome like no other

Kid-friendliness: Yes

Wheelchair accessibility: Absolutely

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Cheeseburger, Chicken Mcnuggets, Fish Fillet Sandwich, Mcgriddles, Crispy Chicken Sandwich, Cheeseburger, Quarter Pounder Hamburger

Kim Mills

Son always gets a bacon quarter pounder. We always have to go back in for the bacon.

Atmosphere: 3

Food: 2

Service: 3

Jennifer Wilson

The curbside pickup was only about 5 minutes wait, excellent! I guess in their rush they forgot the straw so I had to drive back and grab it from the inside of the store, defeating the whole point of curbside. At least my food was tasty. Maybe we’ll do better next time.

Food: 5

Recommended dishes: French Fries

Matt Littrell

Surprised to find a McDonald's that still has a playground lol.

Atmosphere: 5

Food: 5

Service: 5

Bear Youle

Great value for money and they offer code coupons

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Chicken Mcnuggets, Large Fries, Mcchicken, Cheeseburger, Quarter Pounder Hamburger

Angela Napier

Good eats

Atmosphere: 5

Food: 5

Service: 5

Kaekae Danae

Everytime I order at this McDonald’s they always mess up something. Tonight I ordered two chicken Mac’s yknow what I got? Big Macs. My boyfriend and I order there all the time just know I won’t be ordering from that one no more.

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