Long John Silver's

Place has been here for years. Good food for older restaurant.

Atmosphere: 5

Food: 4

Service: 5

Food is always cold unless u go around lunch and you have to set a hour but it’s the bomb!

Atmosphere: 3

Food: 5

Service: 4

Great food as usual

Atmosphere: 5

Food: 5

Service: 5

Love it's ❤️

As a principle I don't review fast food restaurants. They are a class of themselves and we all know that the staff who work here have little autonomy and are usually paid criminally low wages. I recently experienced a particularly upsetting situation with this location that extends beyond the expected shenanigans of fast food. I ordered two #10 meals and one Chicken Sea Share. Despite being the only customer in the drive through, I was parked and waited for about 15 minutes for my food. I don't live in town and I didn't arrive home until around 9PM, which is when this store closes. Upon arriving home I found that one of my #10 meals was forgotten. The #10 meal I did receive was missing both sides, only including the entrees. Mercifully the chicken was unaffected and my family was able to make due. I paid $37.98 to have over half of my food missing.

The next day I called with my receipt and order number and spoke to a manager named Mary H.. I shared with Mary what I did above and simply requested a refund for the missing items. I did not complain, though I would have been within my rights too. I've worked in food service and I know these mistakes happen. Unfortunately for me, Mary did not seem keen on assisting me. She was quick to lecture me by saying I should have called sooner if I wanted a refund and shared that because I hadn't the best she could do was replace my order if I came back. Again, I do not live in town. It's over an hour round trip and I am not going into town to receive a replacement meal that I don't want. Mary responded that she could give me a refund, despite originally saying she couldn't, but that I would have to bring in the card anyways so I might as well take the food. As someone with experience in the finance industry this is inaccurate and a physical card is not required for a refund (as anyone who has shopped online can tell you). When I pointed this out, Mary doubled down and again tried to force me to take the replacement food. I asked what they do when someone is traveling and can't come back and Mary confirmed that they would 'hold their replacement meal' until they came in. If this is truly Long John Silvers policy it is completely unreasonable and takes advantage of their customers. I was charged for items I did not receive, received poor service, and now I need to invest more time and energy to get back the money that was taken from me in error.

**UPDATE 6/1/25**

The original review is above, save a portion regarding reaching out to Long John Silvers Corporate. In my original review I indicated that I would reach out to the corporate office to receive a resolution since manager Mary H was unwilling to assist. While I originally believed Mary was the issue in this situation, it seems this chain has larger, systemic issues. They never responded to my multiple requests for contact from their website. I was forced to file a dispute with my credit card provider, and Long John Silvers fought tooth and nail to retain their funds. They went as far as blaming me for this situation, saying I should have checked my food before leaving the parking lot and since I didn't notice the mistake, they were no longer accountable. Thankfully my cardholder sided with me given the merchants egregious behavior. If you're looking for something quick and easy for dinner, this was anything but! Nearly $40 for fast food, half the food missing, multiple formal letters, and a month later, and I have finally been refunded. For $40 you can get sit down seafood, not support this behavior, and not waste a month of your life dealing with a merchant mistake!

Long John silvers in Manchester has the best food . They have a friendly staff and the older lady that runs the drive thru window is always the sweetest . I highly recommend this place .

The heat was out so the lobby was closed. However, the staff were still super friendly even though they were working in subzero temperatures.

My wife and I eat at least 2 a week at the Manchester long John's and where treated awesome and the food is always hot and fresh..

Parking: 30

Kid-friendliness: Very kind friendly enter act with the kids.

Wheelchair accessibility: Very accessibility for wheelchairs they have a ramp from parking lot to front doors.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 6 PC Fried Fish

I visited here while I'm visiting family and I was very impressed. It was super clean, the staff were friendly, attentive, and the food was great! I definitely will eat here again!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Fish & Shrimp

Fast service and good food

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Fish and Chips

Manchester Ky long John’s is awful, bathroom are nasty and they are slow, and they are way more costly and they don’t give a senior discount.

How's calm Manchester Kentucky does not accept senior citizen discounts anymore.

Very very very slow. Had to wait around block with 4 other cars for over 19 mins. Ugh!!! Food is good.

Atmosphere: 3

Food: 5

Service: 1

Parking: Plenty of parking; square lot w/the restaurant centered at the front, drive thru also starts about 1/2 way in front of the restaurant. There is approx 10 spaces each in the 3 rows of spaces.

Wheelchair accessibility: There is a wheelchair accessible ramp to go in and dine.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fried Shrimp

It's long John silver's so it was as expected. Clean place though

Atmosphere: 3

Food: 5

Service: 5