Freddy's Frozen Custard & Steakburgers

my man lives near this location so we go here often. its always been great until recent months or so. we noticed the shift the white female manager runs at night is usually not good. she seems okay but also always blames the mistakes on the employees and never takes accountability for something going wrong with our order each time on her shift. every time we order a frozen custard other than oreo, its never right. went there today and got one, didnt realize til i was home that it was a large and not the signature turtle i hard ordered. what i was given had bananas and reeses. many other times we catch it before we pull off and go inside to have them fix it. usually the manager is who is up front which is how we know its typically her shift that causes these mistakes. this freddys also does not put fry seasoning on the fries anymore. i dont know what thats about because the bardstown road location does, and when we say extra fry seasoning in hopes the middletown location will put ANY seasoning on the fries, they just give it to us in packets. anyway love freddys my man put me on, but a mistake has been made almost every time we have been recently. and them are only a few examples.

Wnt through the drive through. The lady on the speaker sounded not friendly at all. At the window when asking for things she forgot or didn't offer, acted like she was being bothered to do her job, took forever to get the food made and still got our order wrong, though, the food that was made was actually pretty decent. This was my wife and I'm first time ever going to Freddy's, and the first experience was absolutely horrible. Will not be returning to this location, but would be more than willing to visit other stores.

Food: 3

Service: 1

Recommended dishes: Chili Cheese Fries, Cheese Curds

Just went in to get a carry out order and the guy taking the order looked miserable. He wasn't hiding his contempt for dealing with the public or working the job. It didn't really bother me as he wasn't rude, but it did send me down the existential rabbit hole of what does it all mean. Is there a point to any of it? This young guy was in his early 20s and life had already shit all over him. Should I have told him that it will get better when it actually won't?

Anyway, I've never really cared for Freddy's, Always felt like a bad xerox of Steak n Shake and I never liked Steak n Shake either.

Atmosphere: 2

Food: 2

Service: 2

Stopped in with a coworker to grab a burger, no fries or nothing, just a burger, we were pressed for time and wanted to try Freddy's. I ordered the bacon cheese burger double patties. It was ok, not a fan of the big pickles and the only condiment was mustard, I thought it could of used some ketchup. My coworker ordered the California burger. It was supposed to come with lettuce, cheese, tomato, onion and thousand Island sauce. He received no thousand Island sauce which made his burger dry. It was also his first time at Freddy's, though not a perfect first visit, we both said we would go back

Atmosphere: 5

Food: 4

Service: 5

Freddy’s: An old school burger joint that took the place of an american tradition in middletown, caption D's. I went once before about a year ago, was disappointed by a soaking wet patty melt, and did not return. That is until today. I ventured over to an old comfort spot, a spot I used to go with my grandmother, Homerun Burgers and Fries. Consistent and delicious. When I got there I was met with a for lease sign and an empty interior. So I ended up back in the drive through of the once great Caption D's to order a "Freddy’s Classic Double Meal" which came with fries and a Diet Coke (that was actually diet pepsi). I regret to inform you all that my initial analysis stands true, this establishment sucks **** and ****. The fries are so thin that they're basically just crispy air without the potato inside. Their Diet pepsi tastes like an expired cough medicine. and the burger... The double burger was smashed so hard that both of those patties together are still not as thick as a homerun burger. The bun is lathered in mustard and garnished with two giant pickle slices. Overall, the taste was reminiscent of licking a fry cook's spatula. There was no substance to the meal, no soul. I long for the days of old middletown. Not too old, but it seems the times have changed. Who knew it would be so hard to find a good burger in this consumerist metropolis of for profit fast food establishments. Who knew the wound of a lost caption D's would still sting so deeply.

1/10. will not return

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Single Burger and Fries

Best steak burger iv had in years. Fry sauce is tasty.

We love love love Freddy's. Only one complaint they need to make their Concretes thicker and put more stuff in them like they used to.

Atmosphere: 5

Food: 4

Service: 4

Good burgers, good cheese curds, great super-thick shakes.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Single Burger and Fries, Cheese Curds

Grumpy manager, obviously hates their job and the public.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Veggie Burger Combo

Good chili dogs, fries. Custard is delicious.

Atmosphere: 3

Food: 4

Service: 4

Listen I understand that sometimes your food will not be finished fast but I went when no one was there and I wait at the drive thru menu for ten minutes told to give them a minute. That’s fine but seeing my food up on the counter and the window worker not opening the door for another ten minutes was crazy. Then the other two works go outside to point near my car.

Atmosphere: 1

Food: 5

Service: 1

Our food is always without fail, hot fresh and delicious!

Atmosphere: 5

Food: 5

Service: 5

I have been there a couple times and the food was ALWAYS fresh and hot. Everyone speaks of the red headed girl I think she may be a manager and if that is the same one they are talking about she waited on us and was very polite and made sure our order was correct. She wore a smile and very friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turtle Sundae, Patty Melt with Onion Rings

i asked for ketchup & a little bit of mustard

Atmosphere: 4

Food: 2

Service: 4

Love this place very welcoming and food is great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Single Burger and Fries