Pizza Hut Express

12975 Shelbyville Rd, Middletown
(800) 948-8488

Recent Reviews

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GlendaRivera bailaencasaconglenda

Every thing undercooked $45 later, please don’t buy from here. Don’t waste your $

Atmosphere: 1

Food: 1

Service: 1

Hector Rivera

Just wanted to say that I will never purchase anything from the store again. My order was not done right and it wasn’t delivered complete, I was missing an item. The delivery driver told me to call the store. I called the store. They were very rude and told me that they cannot do anything about it.that they do not have any control over this. That’s the part I do not understand?there’s an item that it’s on their menu that they don’t have it anymore, but they sold it to me. I will never order from this place again. It’s not the first time that I’ve had problems with them. I hope this helps somebody else. hopefully their dinner does not have to be ruined by the experience.

Atmosphere: 1

Food: 1

Service: 1

Susan Pile

Stopped in and placed order for a tavern pizza. It was done in 10 min and was delicious

Atmosphere: 3

Food: 5

Service: 5

stephanie dunn

I ordered delivery here last Thursday night through the pizza hut app. I got a notification that my order was being delivered through door dash and never got my food. I ended up going to the store I ordered from spoke with a lady who claimed to be the manger who assured me my money would be refunded and charged me again for the pizza because I still wanted my food I didn't get it originally. Now I haven't got my refund back and no one is answering me I basically spent $79 for one large pizza and a 16 piece wing. I will be back at the store tomorrow to try and get this sorted out.

Suren Hoss

Excellent.

Atmosphere: 5

Food: 5

Service: 5

n k

ordered my food online at 9:00pm, estimated delivery is 10pm, it has been on “it’s way” for a hour and some change. i have no way to track my food because it is closed.

nunny k.

ordered my food online at 9:00pm, estimated delivery is 10pm, it has been on “it’s way” for a hour and some change. i have no way to track my food because it is closed.

Mercedes Kelien

order my food 2 hours ago, was told its on its way an hour after ordering and the store has now closed 20 minutes ago so I cant even ask them were my food is.

Hunter Whiteside

I just found a long brown hair in my pepperoni pizza I’m glad I seen it before I took a bite disgusting!

Anna Elliot Wilson

This place is horrible. When you call in to local restaurant they send you to a call center. I needed to speak with a manager about a free pizza coupon I had. I was supposedly directed to someone but gave up after 25 minutes of wait time. I called back and asked to leave a voicemail. I left that voicemail for a manager 2 weeks ago and still haven’t heard back. I’ve even emailed corporate but they don’t respond. Pizza Hut used to be THE place to get pizza when I was a kid. It’s so sad to see their customer service and management go to crap. I have 3 coupons for a free pizza but the coupon code keeps coming up invalid. They cannot even back up their own coupons. So frustrating

Anna Elliot Wilson

This place is horrible. When you call in to local restaurant they send you to a call center. I needed to speak with a manager about a free pizza coupon I had. I was supposedly directed to someone but gave up after 25 minutes of wait time. I called back and asked to leave a voicemail. I left that voicemail for a manager 2 weeks ago and still haven’t heard back. I’ve even emailed corporate but they don’t respond. Pizza Hut used to be THE place to get pizza when I was a kid. It’s so sad to see their customer service and management go to crap. I have 3 coupons for a free pizza but the coupon code keeps coming up invalid. They cannot even back up their own coupons. So frustrating

Christopher Brown

Average

Lakisha M Ellis

The staff is very rude and unprofessional. We did not receive all of our order and when we called about it the supposed manager insinuated that we were lying and hung up on us; then refused to answer any attempted calls after they hung up. How another business can treat another business in this manner is atrocious. I don't believe we will ever order from the establishment ever again.

JR Bodenheimer

No one out pizzas the hut

Josh Pannell

Our pizza was undercooked: cheese not melted and dough was....doughy.

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