Pizza Hut Express

12975 Shelbyville Rd, Middletown
(800) 948-8488

Recent Reviews

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Susan Pile

Stopped in and placed order for a tavern pizza. It was done in 10 min and was delicious

Atmosphere: 3

Food: 5

Service: 5

stephanie dunn

I ordered delivery here last Thursday night through the pizza hut app. I got a notification that my order was being delivered through door dash and never got my food. I ended up going to the store I ordered from spoke with a lady who claimed to be the manger who assured me my money would be refunded and charged me again for the pizza because I still wanted my food I didn't get it originally. Now I haven't got my refund back and no one is answering me I basically spent $79 for one large pizza and a 16 piece wing. I will be back at the store tomorrow to try and get this sorted out.

Suren Hoss

Excellent.

Atmosphere: 5

Food: 5

Service: 5

n k

ordered my food online at 9:00pm, estimated delivery is 10pm, it has been on “it’s way” for a hour and some change. i have no way to track my food because it is closed.

nunny k.

ordered my food online at 9:00pm, estimated delivery is 10pm, it has been on “it’s way” for a hour and some change. i have no way to track my food because it is closed.

Mercedes Kelien

order my food 2 hours ago, was told its on its way an hour after ordering and the store has now closed 20 minutes ago so I cant even ask them were my food is.

Hunter Whiteside

I just found a long brown hair in my pepperoni pizza I’m glad I seen it before I took a bite disgusting!

Anna Elliot Wilson

This place is horrible. When you call in to local restaurant they send you to a call center. I needed to speak with a manager about a free pizza coupon I had. I was supposedly directed to someone but gave up after 25 minutes of wait time. I called back and asked to leave a voicemail. I left that voicemail for a manager 2 weeks ago and still haven’t heard back. I’ve even emailed corporate but they don’t respond. Pizza Hut used to be THE place to get pizza when I was a kid. It’s so sad to see their customer service and management go to crap. I have 3 coupons for a free pizza but the coupon code keeps coming up invalid. They cannot even back up their own coupons. So frustrating

Anna Elliot Wilson

This place is horrible. When you call in to local restaurant they send you to a call center. I needed to speak with a manager about a free pizza coupon I had. I was supposedly directed to someone but gave up after 25 minutes of wait time. I called back and asked to leave a voicemail. I left that voicemail for a manager 2 weeks ago and still haven’t heard back. I’ve even emailed corporate but they don’t respond. Pizza Hut used to be THE place to get pizza when I was a kid. It’s so sad to see their customer service and management go to crap. I have 3 coupons for a free pizza but the coupon code keeps coming up invalid. They cannot even back up their own coupons. So frustrating

Christopher Brown

Average

Lakisha M Ellis

The staff is very rude and unprofessional. We did not receive all of our order and when we called about it the supposed manager insinuated that we were lying and hung up on us; then refused to answer any attempted calls after they hung up. How another business can treat another business in this manner is atrocious. I don't believe we will ever order from the establishment ever again.

JR Bodenheimer

No one out pizzas the hut

Josh Pannell

Our pizza was undercooked: cheese not melted and dough was....doughy.

SBM

I'm just leaving and "liked" vals comment. I was just standing at the counter for 5mins while this chick who looks like she only eats gummy worms and sausage patties for her diet took her time doing whatever on the phone. No "be just a minute" and then has me and the Other people walk over to the "carry out" "section LMBO! When you hate your job and have your fingers crossed that that's door attendant at Costco interview happens. Little things like "acknowledgement" of a person w/ a even halfway attempt like you care go a long way nowadays. It'll be a while b4 I hit this pizza hut again. And if I see her big beer butt again when I walk in if that time ever comes again, I'm leavin. That place is the worst lol

James Mick

This is listed on Google Maps as Pizza Hut Express, open 24 hours day. It is not. It's a regular Pizza Hut with normal hours. Business hours listed on Google Maps are incorrect about 50% of the time. How hard can it be to get this right?

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