We bought a Bissel cordless vacuum that scanned as $99. When we checked out, it was $169. We went to the customer service counter and was told it was $99 for online only. So we got a refund, came home and ordered it online, and scheduled pickup for the next day. We got a text the next day saying our order was ready. Got there and waited over an hour for someone to finally bring it out. Why send out a text saying your order is ready when it's not???
Phillip M.
I went grocery shopping and didn't think to look at the expiration date! I got home and had multiple items expired and even have dates back to September! What makes me mad is how expensive food is and I don't live in town so it's more gas to drive 25 minutes to return the items! I can understand one or two items expired, but when it becomes nine items there is definitely an issue!
Regina S.
I was shopping and just wanted everyone to know the emoyees are so rude. They act like they don't know anything about the store at all. And they don't want assist customers in anyway. I ask a employee about the card section. She acted like she was very annoyed and said she was in Hargett of that section. Most of the employees can't speak English. I will go to target next time. It's ashame it used to be a good store.
Yelp Y.
I wish this store offered a little more but you know how that goes. Some stores offer things that others don't due to the community. Every time I've went to this Walmart, the greeters always speak and are all friendly. And when it's time to checkout if I'm in or around electronics, Marsean is always friendly, helpful, and ready. I really appreciate him as an employee because he's actually brightened my day with his loud genuine "Hey, how are you?" Hope to see more employees similar to him!!! Great hardworking and caring! Just need the photo machine to work more often haha!!
DeeAnn S.
9/1/23 345 got em advising groceries ready. Husband arrived 344pm. Did not receive groceries till 445pm!!!!! I can't wait 4Publix. Going 2Kroger even if I have 2pay more.
Shane K.
Line to checkout is very long. They have about 20 registers but only a couple are open. Have workers manning the door to check receipts. Utilize the receipt checkers as cashiers to get the lines down or hire actual cashiers. Left our purchase behind.
Scott L.
Wal Mart really needs to get it's ish together and start caring a little more for the customers that have made them filthy rich! I always knew that once they crushed their competition (K-Mart) they would stop caring about the customers. Back in the the day they'd advertise every lane open as a way to provide excellent customer service to get people in and out to save them precious time. Now, with no competition, they no longer have to care about that. They have a self checkout and two lanes open. One of which is not accepting cash. This is unacceptable, and I'm tired of complaining about it. Whenever I can I'm shopping someplace else!
Jim F.
On a recent visit to this Walmart we decided to check out the Wine & Spirits shop attached to the business. I was looking for a hard-to-find mixer (a specific brand of ginger beer) and thought that a Wine and Spirits shop my be a great place to find one. We got done with our Walmart (proper) shopping, walked out the door and headed to Wine and Spirits on a Friday (January 6, 2023) to find the door locked. I checked my watch...it said 8:15 pm. The sign on the door said its open hours were 7am to 11pm. I looked at my watch again and, sure enough, 8:15pm on a Friday they should be open....but they weren't. No sign on the door, no Post-It® note saying "Back in 10 minutes", nothing. Just a locked door. And with that my one visit to this Walmart Wine and Spirits wasn't a visit at all...just a disappointment and a promise that the next time I'm in need of something they may have I will 100% take my business elsewhere.
Carmin G.
I went Christmas shopping tonight at Walmart on Shelbyville Road. I spent over an hour going through the lines and gathering Christmas Cards and ultimately decided to get some restaurant gift cards and Walmart gift cards. I waited in line for an hour to be waited on because the self checkout line stretched around the store. When I finally got to the cashier, she looked at me and said she can't ring up more than one gift card and I would have to go stand in line at the Service Center. I have never heard of that before. Why wouldn't you have a sign so people didn't waste an hour in line. It will be a long time before I ever consider going back. You lost a regular customer t
Chris A.
Warning!!!!! Do not order product from Walmart.com and expect to return product to local store. I ordered and received wrong size item. Within 10 days I returned product to local store for refund. Store said they could not help and I needed to contact the selling vendor for refund. I contacted vendor and they offered a $3 credit for the product I paid $16. I provided pictures of product, no damage and available for resale. They said I would need to contact Walmart for refund. I returned to this local store and they again said they could not refund. They suggested I call Walmart.com services and explain. I called and was on the phone for over an hour talking with various people. They said they would look into. That call was over a month ago with no response. I lost my $16 but treat this is an experience to never buy from Walmart.com again.
the Manager for the sporting center is beyond lazy. It blows my mind how such a young man got the manger position When such a lovely older woman helped so much more and was willing to climb like a monkey on shelves just to find what I was looking for. I went back to Walmart because the bike the older woman helped me get, was missing a few screws. She wasn't working at the time I went back so the manager of the sporting section was the only option. He basically told me to leave and come back to return the bike because he didn't want to go up and get me a replacement which was at the top shelf. THE MANAGER!! a younger man. It's so crazy to me how this young man absolutely did not want to help when an old woman was doing everything in her energy level to do so for me. He should not have that manager position if he is going to be bothered by people needing help. He honestly shouldn't be working at Walmart... a customer service job.
Joey W.
It's pretty simple mathematics; if you're liquor store is to open at 1, then have someone there to staff the section at 1! Of course, this is a Walmart we're talking about. As such, I'm not surprised that the response is "we'll be open if someone gets here." Typical.
Jon Paul B.
This Walmart has its main focus on pickup and delivery. I have tried for several weeks to buy certain items, and they are out of stock, no one is stocking shelves they are all picking orders. Example: Coffee Creamer has been out of stock 3 weeks. I asked someone to check, and the answer was 'that's not my job'. If I were the manager this person would have been fired. I did find a older gentlemen, and he went in the back and came out with a case of the creamer and said there were 3 cases in stock. Milk. The are always out of milk in quart sizes, Liquid creamer, I found the cream I had been searching but it was so far out of reach I could not crawl through the cooler and get it. I asked someone again, to go inside and grab one for me. Answer: They are sold to people that have orders!!!! The mainstays are Milk eggs and bread, but now that Walmart has raised the prices (eggs were $0.78 mow $1.78 I would rather go to Kroger and pay 10 cents more to avoid the aggravation.
Matthew W.
They sold me a 200 dollar "Xbox Elite controller" that was just an empty box. When I came back they refused to refund me or replace empty box with an actual product because I didn't open the box in the store. (I don't know who opens brand new electronic purchases in the store in the checkout line after it's put in a bag... but I digress) They would not refund me. They would not give me the controller I paid for. They made me leave with a box that only had a heavy charger and replacement parts in it. One of their employees must have stolen it upon getting returned and put the empty box back on the shelf. Despite there being video of the sale a few hours before me coming back, they refused to help. I refused to leave without either my money back or an actual product. So they threatened to call cops on me. So I had to leave. The number they gave me to call for help said the manager should have the authority to handle it and that she can't do anything other than report it and hope I eventually get good news. So now I'm sitting here the day before thanksgiving with no Xbox controller to play with my family on thanksgiving and down 200 dollars. Absolutely trash. I spent 4 hours of my day to get robbed of 200 dollars. And to the manager who called the cops. You're awful. And calling the cops shouldn't be the solution to someone who has a legitimate reason to be absolutely furious with you. Your store sold me an empty box with a charger in it for 200 dollars. And then you called the cops on me.
Joseph G.
Walmart super center located in the Middletown portion of Lousiville Kentucky off catch crowded and business heavy Shelbyville road. This on the outside and really on the outside is what I call a "fancy" wal mart. They have a patio area with greenery in the middle of parking lot. The have nice benches out in front of the store. Inside they keep the store pretty clean. Like any wal mart the service is hit and miss but I feel like this center puts more effort in because it is in a popular area and there are several other competitors and options literally lurking around the corner. I personally don't mind wal mart locations. They will have a good sale and locations like this that has a Grocery and take some pride in the work and appearance makes it a much better experience. So kudos to This location on that.
We bought a Bissel cordless vacuum that scanned as $99. When we checked out, it was $169. We went to the customer service counter and was told it was $99 for online only. So we got a refund, came home and ordered it online, and scheduled pickup for the next day. We got a text the next day saying our order was ready. Got there and waited over an hour for someone to finally bring it out. Why send out a text saying your order is ready when it's not???
I went grocery shopping and didn't think to look at the expiration date! I got home and had multiple items expired and even have dates back to September! What makes me mad is how expensive food is and I don't live in town so it's more gas to drive 25 minutes to return the items! I can understand one or two items expired, but when it becomes nine items there is definitely an issue!
I was shopping and just wanted everyone to know the emoyees are so rude. They act like they don't know anything about the store at all. And they don't want assist customers in anyway. I ask a employee about the card section. She acted like she was very annoyed and said she was in Hargett of that section. Most of the employees can't speak English. I will go to target next time. It's ashame it used to be a good store.
I wish this store offered a little more but you know how that goes. Some stores offer things that others don't due to the community. Every time I've went to this Walmart, the greeters always speak and are all friendly. And when it's time to checkout if I'm in or around electronics, Marsean is always friendly, helpful, and ready. I really appreciate him as an employee because he's actually brightened my day with his loud genuine "Hey, how are you?" Hope to see more employees similar to him!!! Great hardworking and caring! Just need the photo machine to work more often haha!!
9/1/23 345 got em advising groceries ready. Husband arrived 344pm. Did not receive groceries till 445pm!!!!! I can't wait 4Publix. Going 2Kroger even if I have 2pay more.
Line to checkout is very long. They have about 20 registers but only a couple are open. Have workers manning the door to check receipts. Utilize the receipt checkers as cashiers to get the lines down or hire actual cashiers. Left our purchase behind.
Wal Mart really needs to get it's ish together and start caring a little more for the customers that have made them filthy rich! I always knew that once they crushed their competition (K-Mart) they would stop caring about the customers. Back in the the day they'd advertise every lane open as a way to provide excellent customer service to get people in and out to save them precious time. Now, with no competition, they no longer have to care about that. They have a self checkout and two lanes open. One of which is not accepting cash. This is unacceptable, and I'm tired of complaining about it. Whenever I can I'm shopping someplace else!
On a recent visit to this Walmart we decided to check out the Wine & Spirits shop attached to the business. I was looking for a hard-to-find mixer (a specific brand of ginger beer) and thought that a Wine and Spirits shop my be a great place to find one. We got done with our Walmart (proper) shopping, walked out the door and headed to Wine and Spirits on a Friday (January 6, 2023) to find the door locked. I checked my watch...it said 8:15 pm. The sign on the door said its open hours were 7am to 11pm. I looked at my watch again and, sure enough, 8:15pm on a Friday they should be open....but they weren't. No sign on the door, no Post-It® note saying "Back in 10 minutes", nothing. Just a locked door. And with that my one visit to this Walmart Wine and Spirits wasn't a visit at all...just a disappointment and a promise that the next time I'm in need of something they may have I will 100% take my business elsewhere.
I went Christmas shopping tonight at Walmart on Shelbyville Road. I spent over an hour going through the lines and gathering Christmas Cards and ultimately decided to get some restaurant gift cards and Walmart gift cards. I waited in line for an hour to be waited on because the self checkout line stretched around the store. When I finally got to the cashier, she looked at me and said she can't ring up more than one gift card and I would have to go stand in line at the Service Center. I have never heard of that before. Why wouldn't you have a sign so people didn't waste an hour in line. It will be a long time before I ever consider going back. You lost a regular customer t
Warning!!!!! Do not order product from Walmart.com and expect to return product to local store. I ordered and received wrong size item. Within 10 days I returned product to local store for refund. Store said they could not help and I needed to contact the selling vendor for refund. I contacted vendor and they offered a $3 credit for the product I paid $16. I provided pictures of product, no damage and available for resale. They said I would need to contact Walmart for refund. I returned to this local store and they again said they could not refund. They suggested I call Walmart.com services and explain. I called and was on the phone for over an hour talking with various people. They said they would look into. That call was over a month ago with no response. I lost my $16 but treat this is an experience to never buy from Walmart.com again.
Restaurantji Recommends
the Manager for the sporting center is beyond lazy. It blows my mind how such a young man got the manger position When such a lovely older woman helped so much more and was willing to climb like a monkey on shelves just to find what I was looking for. I went back to Walmart because the bike the older woman helped me get, was missing a few screws. She wasn't working at the time I went back so the manager of the sporting section was the only option. He basically told me to leave and come back to return the bike because he didn't want to go up and get me a replacement which was at the top shelf. THE MANAGER!! a younger man. It's so crazy to me how this young man absolutely did not want to help when an old woman was doing everything in her energy level to do so for me. He should not have that manager position if he is going to be bothered by people needing help. He honestly shouldn't be working at Walmart... a customer service job.
It's pretty simple mathematics; if you're liquor store is to open at 1, then have someone there to staff the section at 1! Of course, this is a Walmart we're talking about. As such, I'm not surprised that the response is "we'll be open if someone gets here." Typical.
This Walmart has its main focus on pickup and delivery. I have tried for several weeks to buy certain items, and they are out of stock, no one is stocking shelves they are all picking orders. Example: Coffee Creamer has been out of stock 3 weeks. I asked someone to check, and the answer was 'that's not my job'. If I were the manager this person would have been fired. I did find a older gentlemen, and he went in the back and came out with a case of the creamer and said there were 3 cases in stock. Milk. The are always out of milk in quart sizes, Liquid creamer, I found the cream I had been searching but it was so far out of reach I could not crawl through the cooler and get it. I asked someone again, to go inside and grab one for me. Answer: They are sold to people that have orders!!!! The mainstays are Milk eggs and bread, but now that Walmart has raised the prices (eggs were $0.78 mow $1.78 I would rather go to Kroger and pay 10 cents more to avoid the aggravation.
They sold me a 200 dollar "Xbox Elite controller" that was just an empty box. When I came back they refused to refund me or replace empty box with an actual product because I didn't open the box in the store. (I don't know who opens brand new electronic purchases in the store in the checkout line after it's put in a bag... but I digress) They would not refund me. They would not give me the controller I paid for. They made me leave with a box that only had a heavy charger and replacement parts in it. One of their employees must have stolen it upon getting returned and put the empty box back on the shelf. Despite there being video of the sale a few hours before me coming back, they refused to help. I refused to leave without either my money back or an actual product. So they threatened to call cops on me. So I had to leave. The number they gave me to call for help said the manager should have the authority to handle it and that she can't do anything other than report it and hope I eventually get good news. So now I'm sitting here the day before thanksgiving with no Xbox controller to play with my family on thanksgiving and down 200 dollars. Absolutely trash. I spent 4 hours of my day to get robbed of 200 dollars. And to the manager who called the cops. You're awful. And calling the cops shouldn't be the solution to someone who has a legitimate reason to be absolutely furious with you. Your store sold me an empty box with a charger in it for 200 dollars. And then you called the cops on me.
Walmart super center located in the Middletown portion of Lousiville Kentucky off catch crowded and business heavy Shelbyville road. This on the outside and really on the outside is what I call a "fancy" wal mart. They have a patio area with greenery in the middle of parking lot. The have nice benches out in front of the store. Inside they keep the store pretty clean. Like any wal mart the service is hit and miss but I feel like this center puts more effort in because it is in a popular area and there are several other competitors and options literally lurking around the corner. I personally don't mind wal mart locations. They will have a good sale and locations like this that has a Grocery and take some pride in the work and appearance makes it a much better experience. So kudos to This location on that.