Long John Silver's | A&W

This is the slowest fast food restaurant on the planet, I’ve been sitting in line now for 20 minutes and only 1 of the 3 people ahead of me has gotten their food. If it continues at this rate I will have waited 120 minutes on my food. This is not the first time either, I’ve eaten her 3 times this year and my wait has been at least 15 minutes and I was the only person in line when it took 15 minutes. I’m pretty sure they caught the fish in Alaska and walked it to Morehead Ky before cooking it.
This is unacceptable!!!!!
Girl at the window said they had to cook to order because they were changing the oil, only thing I can figure is they must change the oil all day long !!!
It’s really sad because if they don’t get this fixed soon they will be out of business.
I don’t plan to shop at this location ever again!!
This is the third time I have edited this post, after the little girl at the window told me they were changing the oil and the food was made to order. I had anticipated my food being absolutely blistering hot. Well guess what it definitely wasn’t. I ordered cheese curds, and they were barely warm, and unfortunately, very greasy, the rest of the food was warm enough to eat, but again, if it was freshly made to order, I would have anticipated it being much hotter. Again, I will not eat here again.
Management has contacted me and assured me that the orders are made to order and apologized and is trying to rectify the time issue so I look forward to seeing if this takes care of the time problem!!!!

Always takes About 15 mins to get food, but it's always fresh

Waited in the drive thru for almost 49 minutes and only had two cars in front of me… RIDICULOUS!!!!!

Took 45 minutes in the drive thru and we didn’t get food

This is the place to go they are so kind, and we are thankful for their kindness and fast service. We were their for my aunts 93rd birthday this is her favorite place to eat. Our aunt eats here every year for her birthday. That says a lot. we were taking pics, and they never had a problem with us, and the manager was kind enough to take a family pic for us. This was on May 10,2025, at around 11:30/ 12:00. So if you'rere in the area, stop in and eat the service fast and kind. Again, thank you all for helping us make here day special.

The girl at the register was more interested in chewing her nails then talking my order I had to keep repeating myself. And while I understand a little wait can happen 10 mins for my food come up and another 7 for them to give it to me because the woman in the back told her to wait and serve another order first. Ridiculous!

Staff took good care of us. Good hot food!

Parking: Close parking

Kid-friendliness: Good for kids

Wheelchair accessibility: No problem

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish and Shrimp Combo

Waited 15 minutes on our food and when we got it it was col

Best Long John's I've been to in a long time. Slaw was one point. Customer service was beyond exceptional!!! Grilled shrimp and salmon and the burger from A&W were very good!!! PUMPKIN PIE CHEESECAKE? ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish and Chips, Fish and Shrimp Combo

As an ex-secret shopper, I'm very picky about where I eat. This LJS is fantastic in cleanliness, friendliness, and food. The lobby and bathrooms were spotless and appeared to have a solid detail clean. Karla (I think she's either a manager or lead) was welcoming and patient with me. The food was fresh, hot, and flavorful... even the waffle fries were great, which can get gross quickly! If I'm ever in Morehead, this is my go-to spot for good people and great food!

Atmosphere: 5

Food: 5

Service: 5

New management is great! You can tell she is trying to pull it all together! Her staff was friendly and polite and the store was very clean. Food was hot and fresh and love the waffle fries!!!!! Can't find waffle fries many places. Oh and the new captain crunch milkshake was delicious!

Atmosphere: 5

Food: 5

Service: 5

Staff was so polite, very friendly the girl at the counter was smiling and you could tell she was happy with her job. Food was delicious. I got the fish and shrimp platter and it was hot and fresh!!! Store was clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish and Chips, Fish and Shrimp Combo

Food was fresh! Waffle fries are great! I like better than other fries.

Food: 5

Service: 5

Recommended dishes: Fish and Chips, French Fries

Great food, pretty fast turnaround, friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish and Shrimp Combo

For the last 3 visits. The food was over done the first visit.. We waited for over an hour on the second visit for our food. The third time we asked for 2 patties with no buns and was charged for a cheeseburger with no cheese and it came with the bun. Plus the window employee was so mad at the world that she was rude. Date of last ever visit was 8/10/2024. The sad thing is I have frequented this LJS since the late 80's. Very sad end of an era.