I’ve been disappointed with this location as of lately as the amount of times I’ve came through with my coffee being made wronged and a couple times of a different order I’ve received. And then today I came in to get it replaced and was disappointed with how they kept acting like it was my fault when I know exactly how I like it and granted it has roughly around 4-5 shots of expresso in total, I know how it’s supposed to be made and taste. I didn’t appreciate feeling doubted on knowing how it’s supposed to taste when I get the sweetened flavors and a few sugars to help balance it out. I really don’t want to stop coming here but if it stays like this I might have to stop coming here.
Atmosphere: 1
Food: 1
Service: 1
Alisha Curry
The mess up my order every other time. There is a young blonde girl who is EXTREMELY RUDE!! and work there.
Atmosphere: 1
Food: 1
Service: 1
Arley Pupo Milanes
Good caffeine and donuts
Atmosphere: 5
Food: 5
Service: 5
leydis barinaga
🥰 It feels good to be treated with respect. This place is a 10 👏🏻👏🏻👏🏻👏🏻👏🏻
Atmosphere: 5
Food: 5
Service: 5
Tamara Lawson
My husband went and got us dunkin one morning. We got the snacking bacon. Which was super burnt and he also order a half dozen of the apple and spice donuts. Instead he got the apple cider donuts. I called on September 8th! Mind you we ate none of it due to the messed up food. But did drink our drinks. The manager told me on the 8th that he would put a note to replace our donuts and bacon for free. I go today to collect on our replacement order. And the manager tells me to my face he never spoke to us. This is such poor customer service. They got our order wrong and we wasted our money just for him to argue with me about never speaking to us today. I even have proof of my call log showing I called that day. With a 2 minute long conversation.
Atmosphere: 1
Food: 1
Service: 1
richard martink
Why are these donuts so tiny? What a rip off. Seriously. Go to the Asian donut shop you can meet owner. This place is a disgrace, greedy owner trying to rip off my Washington. Sadly the sheep are falling for it.
Atmosphere: 2
Food: 2
Service: 3
Jordan Bruce
Got the smores iced coffee and it is fantastic, location only had one employee and he had the drinks and our donut bites ready within 2 minutes tops.
Atmosphere: 5
Food: 5
Service: 5
t206kid
Been a while since I've had Dunkin. I grew up in Northern NJ so dunkins were everywhere, not the case in Louisville area. Decided to drive out of my way today and get a dozen donuts to take home and a coffee. Coffee was perfect, the donuts were fresh, and the kids behind the counter were great
Atmosphere: 5
Food: 5
Service: 5
Natalie Stump
I just ordered four regular sized donuts with sprinkles. They threw them into a small bag icing to icing. It was nothing but a sloppy mess. The guy acted like he was on speed at the window ...pretty much through the bag at me ..the bag was covered in chocolate Icing. I asked for some napkins and he handed me 3 that looked like he pulled them out of his pants pocket..What a reck... I could understand if the line was wrapped around the building, but I think there was one person behind me We will not be back
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Donuts
Paul Burton
Service was fast and everyone was pleasant. Have been many times and never seem to have a bad experience. Keep it up everyone.
Ordered a frozen coffee and it was overly sweet and not frozen at allNo whipped cream eitherWorkers were playing water gun battles with each otherService is usually good but not today
Atmosphere: 1
Service: 2
Amber Woody
Store hours say 5am opening time. I can never get service at store at 5:30 in the morning. This morning when I stopped by the lobby was full of customers but after 5 minutes sitting in drive thru I was never assisted.
Atmosphere: 1
Food: 3
Service: 1
Deborah S
Nice ?
Food: 4
Service: 4
Recommended dishes: Doughnut
Terry Reed
1st time at this location & I will be back. They did not charge extra for the whipped creme that is supposed to already come on it. They were very polite & sweet. Very good manners at this location. I drove out of my way, like 30 minutes just to check them out. My new location for sure.
I’ve been disappointed with this location as of lately as the amount of times I’ve came through with my coffee being made wronged and a couple times of a different order I’ve received. And then today I came in to get it replaced and was disappointed with how they kept acting like it was my fault when I know exactly how I like it and granted it has roughly around 4-5 shots of expresso in total, I know how it’s supposed to be made and taste. I didn’t appreciate feeling doubted on knowing how it’s supposed to taste when I get the sweetened flavors and a few sugars to help balance it out. I really don’t want to stop coming here but if it stays like this I might have to stop coming here.
Atmosphere: 1
Food: 1
Service: 1
The mess up my order every other time. There is a young blonde girl who is EXTREMELY RUDE!! and work there.
Atmosphere: 1
Food: 1
Service: 1
Good caffeine and donuts
Atmosphere: 5
Food: 5
Service: 5
🥰 It feels good to be treated with respect. This place is a 10 👏🏻👏🏻👏🏻👏🏻👏🏻
Atmosphere: 5
Food: 5
Service: 5
My husband went and got us dunkin one morning. We got the snacking bacon. Which was super burnt and he also order a half dozen of the apple and spice donuts. Instead he got the apple cider donuts. I called on September 8th! Mind you we ate none of it due to the messed up food. But did drink our drinks. The manager told me on the 8th that he would put a note to replace our donuts and bacon for free. I go today to collect on our replacement order. And the manager tells me to my face he never spoke to us. This is such poor customer service. They got our order wrong and we wasted our money just for him to argue with me about never speaking to us today. I even have proof of my call log showing I called that day. With a 2 minute long conversation.
Atmosphere: 1
Food: 1
Service: 1
Why are these donuts so tiny? What a rip off. Seriously. Go to the Asian donut shop you can meet owner. This place is a disgrace, greedy owner trying to rip off my Washington. Sadly the sheep are falling for it.
Atmosphere: 2
Food: 2
Service: 3
Got the smores iced coffee and it is fantastic, location only had one employee and he had the drinks and our donut bites ready within 2 minutes tops.
Atmosphere: 5
Food: 5
Service: 5
Been a while since I've had Dunkin. I grew up in Northern NJ so dunkins were everywhere, not the case in Louisville area. Decided to drive out of my way today and get a dozen donuts to take home and a coffee. Coffee was perfect, the donuts were fresh, and the kids behind the counter were great
Atmosphere: 5
Food: 5
Service: 5
I just ordered four regular sized donuts with sprinkles. They threw them into a small bag icing to icing. It was nothing but a sloppy mess. The guy acted like he was on speed at the window ...pretty much through the bag at me ..the bag was covered in chocolate Icing. I asked for some napkins and he handed me 3 that looked like he pulled them out of his pants pocket..What a reck... I could understand if the line was wrapped around the building, but I think there was one person behind me We will not be back
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Donuts
Service was fast and everyone was pleasant. Have been many times and never seem to have a bad experience. Keep it up everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Cups, Caramel Iced Macchiato, Bacon Egg and Cheese
Restaurantji Recommends
Ordered a frozen coffee and it was overly sweet and not frozen at allNo whipped cream eitherWorkers were playing water gun battles with each otherService is usually good but not today
Atmosphere: 1
Service: 2
Store hours say 5am opening time. I can never get service at store at 5:30 in the morning. This morning when I stopped by the lobby was full of customers but after 5 minutes sitting in drive thru I was never assisted.
Atmosphere: 1
Food: 3
Service: 1
Nice ?
Food: 4
Service: 4
Recommended dishes: Doughnut
1st time at this location & I will be back. They did not charge extra for the whipped creme that is supposed to already come on it. They were very polite & sweet. Very good manners at this location. I drove out of my way, like 30 minutes just to check them out. My new location for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Selections
Best Coffee so FAR.
Atmosphere: 5
Food: 5
Service: 5
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