When I first arrived at Hardee’s, I was informed they didn’t have the milkshake I ordered. They offered me another drink instead, which I declined, and then a cheeseburger, which I also declined due to an allergy. We agreed on substituting the milkshake with 3 chicken fingers, and I thought the issue was resolved.
However, when I got home, I discovered my sandwich had been replaced with the cheeseburger I had specifically refused, instead of the BLT (no bacon, with Swiss cheese) I had ordered.
I decided to call the store to arrange a fix. The first time, I barely began explaining before the woman on the phone rudely hung up on me. When I called back, the phone rang endlessly without anyone answering. My plan was to work out a time later in the day to pick up my correct order, but it was clear they had no interest in helping or providing good customer service.
I work with customers myself, and I know no company would train their employees to behave like this. This was an extremely disappointing experience from start to finish.
Edited: I changed my review to 3 stars because Hardee's did get back to me within 24 hrs and refunded me for what I was shorted. The company itself and even the owner have a great service. The employee that hanged up on me when I informed them I received the wrong item not it all.
Atmosphere: 3
Food: 3
Service: 1
Rhonda McCorry-Smith
Ive been to Hardee’s twice this week 11:47 and today 11:09 neither time did they have breakfast available. They need to take sign down for nothing to eat spent $0
Atmosphere: 1
Food: 1
Service: 1
PLK 13081
Well I went to have breakfast and nobody n the building even knew wat there smoked sausage biscuit promotion was I asked for a smoked sausage biscuit add cheese I did not say egg or anything else didn’t say 2 for 5 none of that it says 3.29 on the menu board but the employees didn’t even no that let’s get people n that atleast no there main promotion items and there prices
Atmosphere: 1
Food: 1
Service: 1
justin stokes
They're always out of items
Food: 4
Service: 3
Ryan Dickerson
Service was pretty rough, but that's how Hardee's usually goes. Food is greasy and massive, per usual.
Atmosphere: 2
Food: 4
Service: 1
Bird Lady
Did the drive-through in Murray Kentucky. Employees were nice enough. Not happy with the bill. No, I'm not cheap. However $18. is too much to have to pay for 2 breakfast sandwiches and 2 drinks. They were not steaks. I had them leave off the drinks (medium is the only size they had in stock), and the price wound up being $12. That is for 2 sausage egg and cheese biscuits. Guess we I'll be eating at home from now on.
Atmosphere: 3
Food: 3
Service: 3
Phyllis Gutting
Staff are always pleasant & helpful. Great place to stop.
Atmosphere: 5
Food: 5
Service: 5
Dustin Moore
Amazing food and staff
Atmosphere: 5
Food: 5
Service: 5
Susan Penrod
Breakfast crew for store 418, are FANTASTIC!!! Food , service and attitude was 100 on a scale of 0 to 10
Atmosphere: 5
Food: 5
Service: 5
Kourtney Scott
Drastically long wait times for an empty parking lot (20+ minutes, ordering 3 burgers)
Always fresh and hot. I love that everything is made to order. It may take a little longer for fast food but it’s definitely worth it. Super star Yummy!
Atmosphere: 5
Food: 5
Service: 5
Kodie Fikter
It wasn't very clean and there was some cake, drink, and keys on the counter. It took a while for someone to come wait on me. They gave me my drink that were sticky and all over the place.
Linda Dillon
Too expensive for fast food. Foods ok just too expensive.
Atmosphere: 3
Food: 3
Service: 3
big daddy grip
Food was bland and we were the only people in the place and the employees didn't even know we were there
Atmosphere: 2
Food: 1
Service: 1
Luke Belt
I ordered a fish sandwich and a big hot ham and cheese combo yesterday through Uber eats and they sent me two fish sandwiches that were drowned in tartar and had rotten lettuce and pickle juice soaked through the bun they weren't even edible I just ended up throwing it All away and when I tried to reorder it they sent the order to the Mayfield store so it would arrive ice cold worst food and service I've ever had
When I first arrived at Hardee’s, I was informed they didn’t have the milkshake I ordered. They offered me another drink instead, which I declined, and then a cheeseburger, which I also declined due to an allergy. We agreed on substituting the milkshake with 3 chicken fingers, and I thought the issue was resolved.
However, when I got home, I discovered my sandwich had been replaced with the cheeseburger I had specifically refused, instead of the BLT (no bacon, with Swiss cheese) I had ordered.
I decided to call the store to arrange a fix. The first time, I barely began explaining before the woman on the phone rudely hung up on me. When I called back, the phone rang endlessly without anyone answering. My plan was to work out a time later in the day to pick up my correct order, but it was clear they had no interest in helping or providing good customer service.
I work with customers myself, and I know no company would train their employees to behave like this. This was an extremely disappointing experience from start to finish.
Edited: I changed my review to 3 stars because Hardee's did get back to me within 24 hrs and refunded me for what I was shorted. The company itself and even the owner have a great service. The employee that hanged up on me when I informed them I received the wrong item not it all.
Atmosphere: 3
Food: 3
Service: 1
Ive been to Hardee’s twice this week 11:47 and today 11:09 neither time did they have breakfast available. They need to take sign down for nothing to eat spent $0
Atmosphere: 1
Food: 1
Service: 1
Well I went to have breakfast and nobody n the building even knew wat there smoked sausage biscuit promotion was I asked for a smoked sausage biscuit add cheese I did not say egg or anything else didn’t say 2 for 5 none of that it says 3.29 on the menu board but the employees didn’t even no that let’s get people n that atleast no there main promotion items and there prices
Atmosphere: 1
Food: 1
Service: 1
They're always out of items
Food: 4
Service: 3
Service was pretty rough, but that's how Hardee's usually goes. Food is greasy and massive, per usual.
Atmosphere: 2
Food: 4
Service: 1
Did the drive-through in Murray Kentucky. Employees were nice enough. Not happy with the bill. No, I'm not cheap. However $18. is too much to have to pay for 2 breakfast sandwiches and 2 drinks. They were not steaks. I had them leave off the drinks (medium is the only size they had in stock), and the price wound up being $12. That is for 2 sausage egg and cheese biscuits. Guess we I'll be eating at home from now on.
Atmosphere: 3
Food: 3
Service: 3
Staff are always pleasant & helpful. Great place to stop.
Atmosphere: 5
Food: 5
Service: 5
Amazing food and staff
Atmosphere: 5
Food: 5
Service: 5
Breakfast crew for store 418, are FANTASTIC!!! Food , service and attitude was 100 on a scale of 0 to 10
Atmosphere: 5
Food: 5
Service: 5
Drastically long wait times for an empty parking lot (20+ minutes, ordering 3 burgers)
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Always fresh and hot. I love that everything is made to order. It may take a little longer for fast food but it’s definitely worth it. Super star Yummy!
Atmosphere: 5
Food: 5
Service: 5
It wasn't very clean and there was some cake, drink, and keys on the counter. It took a while for someone to come wait on me. They gave me my drink that were sticky and all over the place.
Too expensive for fast food. Foods ok just too expensive.
Atmosphere: 3
Food: 3
Service: 3
Food was bland and we were the only people in the place and the employees didn't even know we were there
Atmosphere: 2
Food: 1
Service: 1
I ordered a fish sandwich and a big hot ham and cheese combo yesterday through Uber eats and they sent me two fish sandwiches that were drowned in tartar and had rotten lettuce and pickle juice soaked through the bun they weren't even edible I just ended up throwing it All away and when I tried to reorder it they sent the order to the Mayfield store so it would arrive ice cold worst food and service I've ever had
Food: 1
Service: 1
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