Customer service is just not the same as it use to be.
Kid-friendliness: My 12 year old son needed to use there bathroom that’s clearly in the waiting area for customers and they refused to allow my son to use it.
Atmosphere: 1
Food: 1
Service: 1
margaret kaminski
Fast friendly, you need to order the triple treat box. It is more then the money.
Food: 5
Service: 5
Finn Bradley
This is possibly the worst Pizza Hut I’ve ever encountered. I’ve had three separate orders on different days that have somehow either disappeared into the atmosphere or just never existed in the first place. The first two times were resolved but this time I had to call the store. I had a pizza ‘delivered’ at 7:00 pm. It was around 7:48 pm when I called and said pizza never arrived. I called and the kind employee said they had an hour and 15 minutes wait for deliveries, which is fine, but the manager on shift, Chad, said my pizza was already delivered. He called his driver to confirm this, which the driver said he did in fact drop it off, but the building I live in is confusing and we’ve had food deliveries dropped off at the wrong door before. I tried to explain this and state that I wasn’t angry for this mix up, but wanted my money back. Chad didn’t let me finish, told me to call back tomorrow, and hung up on me mid sentence. I drove up to the store, asked him again for a refund and to post a complaint for poor customer service. Chad then accused me of trying to steal food and once again tried to deflect the issue onto his General Manager. I am beyond appalled by this and will not be eating here again. 0/10 because you can’t rate food you didn't even receive.
Atmosphere: 1
Food: 1
Service: 1
Queen Gypsy Wicked
Absolutely wonderful service from Kelly and crew very friendly and polite. Definitely a business in Murray who deserves a kudos and praise. A very clean store ! The food was delicious and beautiful. And received in a timely manor.
Very friendly staff and very clean store and food was excellent. If I could give 10 stars I would.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Pizza, Cheese Sticks, Mtn Dew, Cinnamon Sticks, Big Dinner Box with Pasta, Create Your Own Pizza
Philip Gaddy
Always love pizza hut pizza. The employees, the driver's, the managemant all professional and friendly. I can not pick out just one because they real make a team effort.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
tyler brown
they never delivered the pizza & took it back , they are rude, wouldn’t eat there, EVER!
Atmosphere: 1
Food: 1
Service: 1
Ness E
It was crazy busy when I got there to get my carry out but the manager kept the flow going! She was amazing and even though it was hectic she always had such a great attitude! My pizza was hot and ready and delicious!
Atmosphere: 5
Food: 5
Service: 5
K S.f.c
Very friendly staff and very clean store and food was excellent. If I could give 10 stars I would.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Pizza, Cheese Sticks, Mtn Dew, Cinnamon Sticks, Big Dinner Box with Pasta, Create Your Own Pizza
Boden Photography LLC
I had an issue with a coupon. It wouldn't load. So I called in. They said I would have to bring it in. Once there, they said they couldn't confirm it, so they can't take it.I finally figured out how to use the coupon. On my own. I had to enter it, create the pizza, and do this repeatedly until I fulfilled the cupon. (3 large any toppings) Since nobody knew what to do or was of any help. It took almost an hour in the lot.When I got back to pick them up, the manager was not happy. The worler, however, was super friendly and, in my opinion, showed better management skills than the manager. It's probably not a good idea to treat someone with a corporate coupon badly... he wasn't bad, he half way tried to help. Probably hoping my coupon wouldn't work. When it did, he probably would have thrown the pizzas at me.The worker wven caught the let me show you the pizza, where as the manager just slid them forward.Pizzas, awesome! Hot, fresh, and plenty of toppings. Cooked perfectly as well. Certainly 1000x better than the one in Lawrenceburg. Had it not been for the coupon, I wouldn't have went here. There is no reason 3, 3 topping pizzas should cost almost $70.I vote with my money, and when gouging like this, the competition gets my money 99% of the time. Just as good and reasonably priced.
Great prices compared to the other main stream pizza places. Love this carry out only store
Food: 5
Service: 5
Coletta Hayslip
Thought we could eat in as the Internet said but once we got there it was carry out only, but the good news staff was pleasant and the pizza was so good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Breadsticks
Susan Harrell
Never order. I was told he was busy give him a sec. He was cutting and boxing pizzas.No problem. Then he directed another employee. To which he sat back there on his phone instead of taking my order.
Atmosphere: 1
Service: 1
Michele K
The food was great, and the staff was super helpful! Thank you ?
Customer service is just not the same as it use to be.
Kid-friendliness: My 12 year old son needed to use there bathroom that’s clearly in the waiting area for customers and they refused to allow my son to use it.
Atmosphere: 1
Food: 1
Service: 1
Fast friendly, you need to order the triple treat box. It is more then the money.
Food: 5
Service: 5
This is possibly the worst Pizza Hut I’ve ever encountered. I’ve had three separate orders on different days that have somehow either disappeared into the atmosphere or just never existed in the first place. The first two times were resolved but this time I had to call the store. I had a pizza ‘delivered’ at 7:00 pm. It was around 7:48 pm when I called and said pizza never arrived. I called and the kind employee said they had an hour and 15 minutes wait for deliveries, which is fine, but the manager on shift, Chad, said my pizza was already delivered. He called his driver to confirm this, which the driver said he did in fact drop it off, but the building I live in is confusing and we’ve had food deliveries dropped off at the wrong door before. I tried to explain this and state that I wasn’t angry for this mix up, but wanted my money back. Chad didn’t let me finish, told me to call back tomorrow, and hung up on me mid sentence. I drove up to the store, asked him again for a refund and to post a complaint for poor customer service. Chad then accused me of trying to steal food and once again tried to deflect the issue onto his General Manager. I am beyond appalled by this and will not be eating here again. 0/10 because you can’t rate food you didn't even receive.
Atmosphere: 1
Food: 1
Service: 1
Absolutely wonderful service from Kelly and crew very friendly and polite. Definitely a business in Murray who deserves a kudos and praise.
A very clean store !
The food was delicious and beautiful. And received in a timely manor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey BBQ, Icing Dip, Breadsticks, Cheese Sticks, Mtn Dew, Breaded Boneless Wings, Cinnamon Sticks, Tavern Pesto Margherita Pizza, Meat Lover's Pizza, Create Your Own Pizza
Very friendly staff and very clean store and food was excellent. If I could give 10 stars I would.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Pizza, Cheese Sticks, Mtn Dew, Cinnamon Sticks, Big Dinner Box with Pasta, Create Your Own Pizza
Always love pizza hut pizza. The employees, the driver's, the managemant all professional and friendly. I can not pick out just one because they real make a team effort.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
they never delivered the pizza & took it back
, they are rude, wouldn’t eat there, EVER!
Atmosphere: 1
Food: 1
Service: 1
It was crazy busy when I got there to get my carry out but the manager kept the flow going! She was amazing and even though it was hectic she always had such a great attitude! My pizza was hot and ready and delicious!
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff and very clean store and food was excellent. If I could give 10 stars I would.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Pizza, Cheese Sticks, Mtn Dew, Cinnamon Sticks, Big Dinner Box with Pasta, Create Your Own Pizza
I had an issue with a coupon. It wouldn't load. So I called in. They said I would have to bring it in. Once there, they said they couldn't confirm it, so they can't take it.I finally figured out how to use the coupon. On my own. I had to enter it, create the pizza, and do this repeatedly until I fulfilled the cupon. (3 large any toppings) Since nobody knew what to do or was of any help. It took almost an hour in the lot.When I got back to pick them up, the manager was not happy. The worler, however, was super friendly and, in my opinion, showed better management skills than the manager. It's probably not a good idea to treat someone with a corporate coupon badly... he wasn't bad, he half way tried to help. Probably hoping my coupon wouldn't work. When it did, he probably would have thrown the pizzas at me.The worker wven caught the let me show you the pizza, where as the manager just slid them forward.Pizzas, awesome! Hot, fresh, and plenty of toppings. Cooked perfectly as well. Certainly 1000x better than the one in Lawrenceburg. Had it not been for the coupon, I wouldn't have went here. There is no reason 3, 3 topping pizzas should cost almost $70.I vote with my money, and when gouging like this, the competition gets my money 99% of the time. Just as good and reasonably priced.
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Great prices compared to the other main stream pizza places. Love this carry out only store
Food: 5
Service: 5
Thought we could eat in as the Internet said but once we got there it was carry out only, but the good news staff was pleasant and the pizza was so good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Breadsticks
Never order. I was told he was busy give him a sec. He was cutting and boxing pizzas.No problem. Then he directed another employee. To which he sat back there on his phone instead of taking my order.
Atmosphere: 1
Service: 1
The food was great, and the staff was super helpful! Thank you ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza
Great food awesome service. Everyone so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Chocolate Chip Cookie, Oven-Baked Cheesy Alfredo Pasta, Breadsticks, Mtn Dew
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