McDonald's
100 Imperial Way, Nicholasville
(859) 885-4100
Recent Reviews
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You have to fight homeless people for a seat
Atmosphere: 1
Food: 1
Service: 1
Very slow service
Not very friendly atmosphere 😕
Atmosphere: 1
Food: 3
Service: 1
It's ok
Better with Big Macs love it
Atmosphere: 5
Food: 5
Service: 5
Went to McDonald’s today and went through the drive-thru. The service was quick, and the person taking my order was patient, which I really appreciated. Paying and picking up my food was easy, but once I left and checked the bag, I realized they forgot my nuggets—which was disappointing.
On the bright side, the sweet tea was really good and the Dr Pepper was decent today. Overall, fast and friendly service, but missing food items definitely takes away from the experience.
Atmosphere: 5
Food: 3
Service: 5
Everyone was very nice
Atmosphere: 5
Food: 5
Service: 5
The employees are friendly, great atmosphere and it's clean. I usually go and get a few items every week or every other week for my girls, I ordered McChickens and all 3 weren't even crispy, tasted very stale. Like it's been sitting under a heat lamp for hours until someone decided to give it to someone. Fries and nuggets were just as bad. I just threw everything out and went to buy my family Wendy's down the road.
Atmosphere: 5
Food: 1
Service: 5
I cannot tell y'all how many times my order was completely butchered. I ordered through the app. And didn't even receive all that I ordered. Went back inside to fix it. They gave me more of what I ordered . Didn't check (assumed they corrected it that time) and they still forgot part of my order. How hard is it for 5 sandwiches and 4 pies. And when I called to inform them about it. They did not answer the phone both times I tried to tell them about it.
Atmosphere: 1
Food: 1
Service: 1
Slow food cold
The imperial way McDonald’s is usually pretty solid, but it can be hit or miss depending on when you go. Most of the time the staff is friendly and the food comes out hot and fresh, but I’ve had a few visits where the service was slow or my order wasn’t quite right.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Every time I get food from here it’s always cold and stale and have to go back and get my food remade or because they don’t give me all my food, I don’t know why they keep forgetting to give all my food and give me cold food and when it’s not much that I order or even there’s not people ahead of me there’s rarely much people late at night so i’m highly disappointed they give me trash cold food always. I ordered a happy meal and spicy mcchicken combo tonight both fries and the mcchicken were old, stale and cold.
Atmosphere: 2
Food: 1
Service: 4
Everytime I order food we always have food missing
Atmosphere: 1
Food: 1
Service: 1
Linda was in back drive and was so sweet, very prompt and fast to answer any questions we had. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
We went to McDonald’s on August 10 about 8 o’clock and we ordered the 20 piece. It is the worst 20 piece I’ve ever tried to eat. I couldn’t even eat it. The fries were very cold. and when I tried to call them to let them know that I want my food replaced I called them 10 times and they never answer the phone. I let it ring and ring. I couldn’t go back up there and get my food because my husband had dropped me off and he had to go to work
Atmosphere: 1
Food: 1
Service: 1
I always have issues with the app and should know better than to use it. Unfortunately for this manager, Tina, she could not figure out how to find my order and instead told me she couldn’t do anything to help and couldn’t see past orders. She recommended that I ask for a refund. This is not true as other managers have figured out the app issues just fine. She was nice but kind of incompetent. I don’t eat McDonald’s but my kids really love it and we get it for them every once in a while so this was our final straw with the corporation. Corporate, however, knew how to fix the issue and we did get a refund.
Atmosphere: 1
Food: 1
Service: 1
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