Subway
135 Orchard Dr, Nicholasville
(859) 241-1123
Recent Reviews
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I wanted to send a big thank you Amanda B at our local Subway for always going above and beyond with exceptional customer service. We ordered our subs through the app and picked up about 10 minutes later, Amanda met us at the shop with a beautiful smile and a welcoming hello that made us feel right at home. Our subs were made perfectly just as they are every time Amanda is working. She is the reason we choose Subway as our weekend lunch spot. Thank you and see you next weekend!
Atmosphere: 5
Food: 5
Service: 5
Was just there and the girl that waited on me was exceptional. She said she was new, I really hope she sticks around because that's the best customer service I have received at that location in a long time. The sandwich she made was perfect! Get more people like her!!
Atmosphere: 5
Food: 5
Service: 5
love the girls that work there!! They were so sweet and really talkative, definitely coming back to see them and get a sandwich šš¼
Atmosphere: 5
Food: 5
Service: 5
Give your poor employees AC! Idk how they work in there like that constantly, itās been without AC for a year now. It was 90° in there tonight which meant doors were open and flies were on every bit of food. So disgusting, and not the fault of the employees at all. If yāall want people to work there take care of them.
Atmosphere: 1
Food: 2
Service: 4
Submitted an online order to pickup. At any other Subway, everything you ordered is already in the bag ready to picked up since it's already been paid for. That could include chips, the empty cup, etc. Instead of that happening, I grabbed the sandwich that was ready but then had to wait in line just to get the cup. By the time I got my cup, it had been 5 more minutes. I also got stared at as I picked out my bag of chips, as if I was stealing them. Even though I had already paid for all of it.
So just an irritating first experience. Also my sandwich was made wrong. Either way, just not the best first experience.
Atmosphere: 4
Food: 4
Service: 3
Unfriendly staff
as soon as i walked in with my significant other, the words that came out of the lady workingās mouth was verbatim āgreat and now thereās more peopleā. she then continued to talk to some other girl sitting in the lobby i presume was her friend about what was happening without even acknowledging us. she was busy and overwhelmed - i can understand that but we were not even acknowledged for multiple minutes after feeling bad for even coming in as soon as we walked in the door. i donāt know what her name was , but this was one of the worst customer service atmospheres ive ever been in.
Edit : the workers i had the pleasure of seeing in here today were magnificent. they ate down and were so nice and so quick with service. 10/10 !
Atmosphere: 1
Food: 3
Service: 1
They forgot my drinks and apparently the phone number is wrong that's on the receipt and website or they don't ever answer the phone
Atmosphere: 1
Food: 3
Service: 1
my bread is hard. they started saying bad things when my boyfriend went back to get my order fixed because the lady talked so quiet and i couldnt understand what she was saying. but making fun and being mean because a customer misheard u? terrible service. break clearly flaking off. ššš
Atmosphere: 2
Recommended dishes: Turkey Sub
The steak sandwich was good, would have been better if you had added the cheese.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
The store is always understaffed and the food is always lacking. It's not a good value for the price. The poor employees are way over worked every time I've gone in there. They need more staff or the owners and management to step it up. Decided to try it again for the first time in a about a year and It is safe to say thing's have only become worse. The owner of the franchises around here needs to do better by his employees and customers.
Atmosphere: 1
Food: 1
Service: 4
Not what it used to be, not enough meat and cheese, put on lettuce & tomatoes to take up for it.
Atmosphere: 3
Food: 3
Service: 3
My food was okay, although a little light on vegies. I overheard 2 employees stating they didn't have dips, couldn't make wraps and reg. Coke tasted like cherry Coke (tasted by customer & female employee). Then, female, and guy (non-employee) standing in front of counter (did not order), talked for 20 minutes (NO exaggeration!) about employer's mis-management. I had to listen to all that while eating and trying to read, and I was not close to the counter. When customer came in her online order wasn't ready. I'll never return.
Atmosphere: 1
Food: 3
Service: 2
Management needs to hire more help! One poor woman was trying to take care of a line of customers. We saw three people leave within 20 min.
Atmosphere: 3
Food: 5
Service: 1
Natasha and Jesse did a good job preparing mine and my friends food even when there was a decent amount of people there already. They kept everything stress free and kept us happy over all Iām extremely grateful thank you Natasha and Jesse!!
Atmosphere: 5
Food: 5
Service: 5
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