Awful experience. Staff was very rude and unprofessional. There were a 3 separate groups in this building around 9pm around 20-35 total and we were told we could sit because they already had cleaned the tables. Another customer came in and voiced their concerns and the staff was just very argumentative. We were all told the lobby was closed yet we were able to buy our ice cream in the lobby and stand up in the lobby eating our ice cream. We just couldn’t use the seating. If people don’t want to do their job then the least they could’ve done was put up a sign saying lobby is closed for seating at 9. Also employees flipped off a group when they left. Just overall unprofessional.
Atmosphere: 2
Food: 4
Service: 1
benjamin goldsberry
We went to Cold Stone to celebrate a friend's birthday. We came right around 9pm on a Saturday. According to their sign and the internet, they close at 10pm. The lobby was pretty packed and had about 15 others standing in a tight space. Our group included 7 more. We went to sit down after getting our ice cream and we were told they couldn't because their tables, chairs, and windows were already sanitized. Despite the fact that others were sitting down in the other corner we were told that was a different situation. We went ahead and sat down because it wouldn't take more than 5 minutes to re sanitized and it didn't make sense to close all the seating areas over an hour before closing. We were then told that their lobby was closed even thought everyone was eating their ice cream standing up in a already small store. Nowhere online or in store was any closing times for their lobby. They said they would have to tell us to leave and would call the cops if we didn't. They kept arguing with us even though the other groups in the store also felt the same way and mention their concerns. When leaving, one of the blonde girls flip us off as we left. This entire situation was poor customer service and they were extremely rude. I will likely never return to a Cold Stone due to this experience.
Atmosphere: 1
Food: 4
Service: 1
Jason Garrett
Stopped in for a good ice cream, chocolate extreme ( i think was the name). It was chocolate ice cream base with chocolate syrup, chocolate chips , chocolate brownie and chocolate dipped waffle cone in a bowl.
Atmosphere: 5
Food: 5
Service: 5
Rory Miller
An hour before closing they have “closed their lobby” (pushed the chairs into the tables, locked the bathrooms. I get that the employees want to clean up and get out right on time but to do so at 8:02 when they close at 9:00 is crazy.
Atmosphere: 1
Food: 2
Service: 1
Shawnda Bickel
Grandboys loved it!
Atmosphere: 5
Food: 5
Service: 5
Vrajesh Patel
Staff being rude and didn’t serve Icecream 10min before they Close Employees don’t care for Business owners. They sign is still Open too also She already made one icecream with topping then we wanted two more and people inside are like we cannot make more with toppings.
Atmosphere: 1
Food: 1
Service: 1
JAGJIVAN SAVLA
Ultimate super quality ice creams. Wide choice of flavours and multiple combo options. Big choice for toppings. Also take order for cake and ready cake too available. Service was bit slow. Seating available, I door and outdoor both.
Atmosphere: 5
Food: 5
Service: 4
Elizabeth Mizell
Cold Stone Creamery has wonderful ice cream and foods there. Everyone who works there are very nice and friendly. I will tell My Family and Friends to go there.
Atmosphere: 5
Food: 5
Service: 5
Jeff Lovins
Sooo Good! Clean clean clean store and very friendly
Atmosphere: 5
Food: 5
Service: 5
Kygurl10
The ice cream is always delicious. However, the service was lacking, the worker was rude and argumentative.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Classic Banana Split, Pie Who Loved Me with Cake Batter Icecream, Ice Cream Cookie Sandwich Variety 4-Pack - Ready Now, Gelato, Ice Cream Cupcake Variety 6-Pack - Ready Now
Awful experience. Staff was very rude and unprofessional. There were a 3 separate groups in this building around 9pm around 20-35 total and we were told we could sit because they already had cleaned the tables. Another customer came in and voiced their concerns and the staff was just very argumentative. We were all told the lobby was closed yet we were able to buy our ice cream in the lobby and stand up in the lobby eating our ice cream. We just couldn’t use the seating. If people don’t want to do their job then the least they could’ve done was put up a sign saying lobby is closed for seating at 9. Also employees flipped off a group when they left. Just overall unprofessional.
Atmosphere: 2
Food: 4
Service: 1
We went to Cold Stone to celebrate a friend's birthday. We came right around 9pm on a Saturday. According to their sign and the internet, they close at 10pm. The lobby was pretty packed and had about 15 others standing in a tight space. Our group included 7 more. We went to sit down after getting our ice cream and we were told they couldn't because their tables, chairs, and windows were already sanitized. Despite the fact that others were sitting down in the other corner we were told that was a different situation. We went ahead and sat down because it wouldn't take more than 5 minutes to re sanitized and it didn't make sense to close all the seating areas over an hour before closing. We were then told that their lobby was closed even thought everyone was eating their ice cream standing up in a already small store. Nowhere online or in store was any closing times for their lobby. They said they would have to tell us to leave and would call the cops if we didn't. They kept arguing with us even though the other groups in the store also felt the same way and mention their concerns. When leaving, one of the blonde girls flip us off as we left. This entire situation was poor customer service and they were extremely rude. I will likely never return to a Cold Stone due to this experience.
Atmosphere: 1
Food: 4
Service: 1
Stopped in for a good ice cream, chocolate extreme ( i think was the name). It was chocolate ice cream base with chocolate syrup, chocolate chips , chocolate brownie and chocolate dipped waffle cone in a bowl.
Atmosphere: 5
Food: 5
Service: 5
An hour before closing they have “closed their lobby” (pushed the chairs into the tables, locked the bathrooms. I get that the employees want to clean up and get out right on time but to do so at 8:02 when they close at 9:00 is crazy.
Atmosphere: 1
Food: 2
Service: 1
Grandboys loved it!
Atmosphere: 5
Food: 5
Service: 5
Staff being rude and didn’t serve Icecream 10min before they Close Employees don’t care for Business owners. They sign is still Open too also She already made one icecream with topping then we wanted two more and people inside are like we cannot make more with toppings.
Atmosphere: 1
Food: 1
Service: 1
Ultimate super quality ice creams. Wide choice of flavours and multiple combo options. Big choice for toppings.
Also take order for cake and ready cake too available.
Service was bit slow.
Seating available, I door and outdoor both.
Atmosphere: 5
Food: 5
Service: 4
Cold Stone Creamery has wonderful ice cream and foods there. Everyone who works there are very nice and friendly. I will tell My Family and Friends to go there.
Atmosphere: 5
Food: 5
Service: 5
Sooo Good! Clean clean clean store and very friendly
Atmosphere: 5
Food: 5
Service: 5
The ice cream is always delicious. However, the service was lacking, the worker was rude and argumentative.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Classic Banana Split, Pie Who Loved Me with Cake Batter Icecream, Ice Cream Cookie Sandwich Variety 4-Pack - Ready Now, Gelato, Ice Cream Cupcake Variety 6-Pack - Ready Now
Restaurantji Recommends
The ice cream is always delicious. However, the service was lacking, the worker was rude and argumentative.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Tall Dark & Delicious, Classic Banana Split, Cookies & Creamery, Cookie Dough Delirium - Ready Now, Add a 1 Donation to Bstrong, Pie Who Loved Me with Cake Batter Icecream, Peanut Butter Cup Perfection, Cake Batter Confetti - Ready Now, Chocolate Devotion, Ice Cream Cookie Sandwich Variety 4-Pack, Gelato, Ice Cream Cupcake Build Your Own 6-Pack
The best
Atmosphere: 5
Food: 5
Service: 5
Butter Pecan with extra pecan on top. Good service also.
OMGGGG!!! BEST ICE CREAM EVER
Excellent service, very tasty cake
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