Dairy Queen Grill & Chill

We both bought blizzards but they were poorly mixed. All the candy was on top.

Atmosphere: 4

Food: 3

Service: 3

Quick stop. The service was great!

Atmosphere: 5

Food: 5

Service: 5

I came at 10 to get late night ice cream for my family on a Saturday, there is a line of 4 cars ahead of me and 2 cars behind me. We have been sitting for 25 minutes now, as we see the worker inside, teenage girls, glancing out the window yet not taking any orders. After 28 minutes of sitting in line, one working came out with a hand full of food heading to their car and told the car behind me they are closed. And proceeded to their vehicle. I myself had to let the rest of the line know they just said they are closed. What a waste of time, terrible service for not letting us all know sooner they closed at 10 and the online time saying 11 is wrong.

Atmosphere: 3

Food: 4

Service: 1

Horrible service & management.
Ordered and paid for a double cheeseburger combo but received a single cheeseburger. Was told they would have to make patties. I requested a refund. Manager finally came from the back and had zero empathy or apologies. I will not return while this location.

Service: 1

Not sure what they sell.
Out of every sauce for chicken.
Out of every topping for blizzards.
Out of brownies and cookie dough.
Out of everything.

Crazy

Atmosphere: 1

Service: 1

Best DQ in town

Atmosphere: 5

Food: 5

Service: 5

Why are the doors locked an hour before closing. Are they that incompetent at their jobs? Can’t get orders right. Tables always dirty. Very rude.

Update the employees were very nice. Still the dining room was disgusting the floors were sticky. They were out of everything. DQ take away this owner and get someone that can run the place right!!!

Atmosphere: 1

Food: 2

Service: 1

They take awhile to serve your food but overall 5 stars

Atmosphere: 5

Food: 5

Service: 3

Great smores blizzards

Atmosphere: 4

Food: 5

Service: 5

Closed the lobby 45 minutes early. Walked with my entire family to get ice cream. Then they said we could walk through the drive through, so we reluctantly did. Then someone else said we couldn’t do that and allowed us to come in.

Male employee was rude to my wife but not in front of me. She told me after the fact for his safety.

The female employee was super nice and helpful.

Atmosphere: 1

Food: 5

Service: 1

Ordered food on mobile app and instead of waiting until I got to the store they made the food and let it set and get cold. They refused to remake it, stating they were out of onion rings and cheese curds at lunch time! They gave me the wrong size blizzard, I paid for a small and got a mini. The girls working told me to call management the NEXT DAY. I messaged the owners and no response. They don't care. AVOID THIS PLACE. HIGHEST PRICES OF ANY DQ IN TRISTATE

Atmosphere: 1

Food: 1

Service: 1

I go to this dairy queen specifically because of my gambling addiction, it's a fun game of what part of your order won't be correct. I go here at least twice a month and have been for at least 3 years. If you value getting what you pay for I'd recommend driving a bit further to one of the other 2 dq's in town.

Kid-friendliness: That's 90% of the workforce at this location!

We got my Mama an large ice cream cake and it was delicious. It was her 84th Birthday.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream Cake

We came through around 3:15 or 3:20 to get blizzards. We didnt know that we had to have them rung up on the same ticket for it to apply. Originally we rung them up seperatley. The manager came to intervene from the crew that had to step away.
I work in fast food myself and the manager wouldn't even give us our money back for the first blizzard order with the dollar off coupon. She was gonna keep our money on that and I had to explain it out to her that if she reopened the check to place a new total with both blizzards on one ticket, she had to refund us for the original total we paid for, and she wasn't even going to do that and she is a manager and I had to explain that to her.

There was then confusion about the 1.99 blizzard coupon we was trying to use. It says with the purchase of blizzard treat of equal or greater value. I thought originally it would just take the total down to 1.99 bit forgot it had to be the same size or greater, but that's not the issue.

That manager needs to be reprimanded. I didnt get her name, but the order was for a small blizzard and then a large Reese's blizzard and I can through around 3:15 -3:20 ish. The ordeal took about 10 minutes to get through. She should be on the cameras and there should be audio of her words.

She was incredibly rude, was going to take our money and not even refund it back for the order we canceled to place both blizzards on one ticket. She never even apologized once about that. I had to explain that out to her. She also made us feel unwanted there and like she didnt want to deal with us. I did my best to talk this all out to her.

I guess this is normal from low end restaraunts that have workers and managers that don't focus on their body language and how they come off to themselves in the workplace, or customers.

With mistakes, should come grace naturally, but not a repeated habit. Maybe this manager should be reprimanded and retrained on body language and apologizing to customers if they don't refund payments from a ticket they just canceled. Had I not have said anything I would be short around 5 dollars.

The blizzards were also melted by the time we got through the ordeal and she didnt even offer to make us fresh ones so I guess she felt we deserved sub par food. We wasn't trying to be rude at all, she was just a very difficult lady to deal with.

We didnt know and understand some things and the way she spoke to us was very aggressive like it was our fault we didnt understand. She didnt take the time to speak to us calmly. She just tried to hurry up and say what she felt like saying to get us out of the drive thru so the people behind us would stop yelling at us.

The atmosphere was very negative. Felt very sorry for the crew member that had to witness her manager act the way she did. I hope she doesn't think that's how her leadership should treat customers or each other. It was a very negative example.

Atmosphere: 1

Food: 1

Service: 1

The kind lady working the window this morning 12/18/24 was super kind and had a great attitude!