Dairy Queen Grill & Chill

Ordered food on mobile app and instead of waiting until I got to the store they made the food and let it set and get cold. They refused to remake it, stating they were out of onion rings and cheese curds at lunch time! They gave me the wrong size blizzard, I paid for a small and got a mini. The girls working told me to call management the NEXT DAY. I messaged the owners and no response. They don't care. AVOID THIS PLACE. HIGHEST PRICES OF ANY DQ IN TRISTATE

Atmosphere: 1

Food: 1

Service: 1

I go to this dairy queen specifically because of my gambling addiction, it's a fun game of what part of your order won't be correct. I go here at least twice a month and have been for at least 3 years. If you value getting what you pay for I'd recommend driving a bit further to one of the other 2 dq's in town.

Kid-friendliness: That's 90% of the workforce at this location!

We got my Mama an large ice cream cake and it was delicious. It was her 84th Birthday.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream Cake

We came through around 3:15 or 3:20 to get blizzards. We didnt know that we had to have them rung up on the same ticket for it to apply. Originally we rung them up seperatley. The manager came to intervene from the crew that had to step away.
I work in fast food myself and the manager wouldn't even give us our money back for the first blizzard order with the dollar off coupon. She was gonna keep our money on that and I had to explain it out to her that if she reopened the check to place a new total with both blizzards on one ticket, she had to refund us for the original total we paid for, and she wasn't even going to do that and she is a manager and I had to explain that to her.

There was then confusion about the 1.99 blizzard coupon we was trying to use. It says with the purchase of blizzard treat of equal or greater value. I thought originally it would just take the total down to 1.99 bit forgot it had to be the same size or greater, but that's not the issue.

That manager needs to be reprimanded. I didnt get her name, but the order was for a small blizzard and then a large Reese's blizzard and I can through around 3:15 -3:20 ish. The ordeal took about 10 minutes to get through. She should be on the cameras and there should be audio of her words.

She was incredibly rude, was going to take our money and not even refund it back for the order we canceled to place both blizzards on one ticket. She never even apologized once about that. I had to explain that out to her. She also made us feel unwanted there and like she didnt want to deal with us. I did my best to talk this all out to her.

I guess this is normal from low end restaraunts that have workers and managers that don't focus on their body language and how they come off to themselves in the workplace, or customers.

With mistakes, should come grace naturally, but not a repeated habit. Maybe this manager should be reprimanded and retrained on body language and apologizing to customers if they don't refund payments from a ticket they just canceled. Had I not have said anything I would be short around 5 dollars.

The blizzards were also melted by the time we got through the ordeal and she didnt even offer to make us fresh ones so I guess she felt we deserved sub par food. We wasn't trying to be rude at all, she was just a very difficult lady to deal with.

We didnt know and understand some things and the way she spoke to us was very aggressive like it was our fault we didnt understand. She didnt take the time to speak to us calmly. She just tried to hurry up and say what she felt like saying to get us out of the drive thru so the people behind us would stop yelling at us.

The atmosphere was very negative. Felt very sorry for the crew member that had to witness her manager act the way she did. I hope she doesn't think that's how her leadership should treat customers or each other. It was a very negative example.

Atmosphere: 1

Food: 1

Service: 1

The kind lady working the window this morning 12/18/24 was super kind and had a great attitude!

Great place.. good service

Parking: A great place to get food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Banana Split

The cleanest and most decent place for me

Atmosphere: 5

Food: 5

Service: 5

We just stop to grab a blizzard. I was perfect and really hit the spot.

Food: 4

Service: 4

Stopped in for a blizzard. Staff was very friendly like always . Everything I go order is always hot and correct . I'm sure I'll go back since it's not to far from my home .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strip Baskets, Honey BBQ Chicken, Chicken Fingers, Banana Split, Side of Onion Rings, Chicken Strips

Went to eat breakfast on Saturday and the door was locked even though the door states they are open at 6.

Atmosphere: 1

Food: 1

Service: 1

Greasy food

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Sundaes, Bacon Cheeseburger and Fries, Chicken Strip Basket, Double Cheeseburger and Cheese Curds, Chicken Fingers, French Fries, Ice Cream Cake, Ice Cream Sandwich

Awesome place. Was just talking about going back, I got coupons in the mail. Thank you ❤??

Parking: Close to front door, easy

Wheelchair accessibility: Yes with ramp to front door

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sundaes, French Fries

Strawberry shakes was good

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Sundaes

I visited this store on 3/27, paid for my food in the drive through but drove off and forgot my food. I live about 30 minutes from restaurant, so by the time I got home and realized I left it, I called the store and spoke with Chris, I think the manager. He was so respectful and understanding. He told me I could come back to get it and they would re-cook it. I have never had a bad experience in this store, customer service is great, food is always good. The lady that waited on me this particular night at the window was super nice too. I just want to thank Chris and the staff for being incredibly kind. You all deserve recognition and raises!

Atmosphere: 5

Food: 5

Service: 5

Gave the food a 1 star even though we did not get any. Obviously a new girl at the register and I understand that but the I'm guessing she was the manager, continued to interrupt her causing her to lose her focus. Although her eye rolls were a bit much. It was busy but the whole staff lacked focus and organization. Please tell your manager calling people "sweetie" is disrespectful and not professional. I will not go back to this location and will not be recommending this location. And they did charge my card. I will be contacting them if this goes completely thru.

Atmosphere: 1

Food: 1

Service: 1