I went this morning with my wife and 3 kids to get a couple dozen doughnuts and they charged me for each individual doughnut instead of by the dozen after I said I wanted it by the dozen multiple times I think I'll just stick with rolling pin $50 for doughnuts just isn't worth it to me when there is a lot cheaper options for doughnuts that are mediocre
Susan Cavins
I've been going in and making a big order once a week for several months. We just moved back here a couple years ago and I remembered I used to like them. I was there last week and the lady who waited on me seemed super distracted. I had to repeat my order several times. When I got home I realized she had forgotten to put two jelly donuts in my bags. (Sidenote: they won't give me a box even when I order a dozen and everything gets mashed together). It had been busy, so I didn't bother calling and certainly wasn't going to drive all the way back for them. It wasn't a big deal. So I went back this morning and casually mentioned it when I came in, since I was the only person there. The same frazzled lady got really snappy and I had to ask if she was mad at me. Like, who needs attitude first thing? Not me! I wasn't MAD about the jelly donuts. Whatever. Someone else rang me up and I asked if she charged me for them this time, and the bitchy one said, "Yes, because I waited on you last week and you didn't call or come in about it." Okay, cool. You won't make it right? I've spent hundreds of dollars there and you're assuming I'm trying to rip you off? Have it your way! There are TONS of other bakeries. But for fun, let's do the math, since I'll never spend another dime there: Minimum $25 a week is $100 a month. $1200 a year. We don't plan on moving, so let's say 30 years. That's $36,000 they threw away over the cost of TWO donuts that she knew I paid for. SMART! 😂
Adam Rone
My dog recently had surgery and I came in wondering if they made anything for pups. The lady (clearly not sober at 9am) Proceeds to tell me that giving my dog chocolate is a myth. Is she out of her mind? If the Koehler's see this.. I have never been soo disappointed in a locally owned business to allow this type of negligence. I didn't come in to get your asinine opinion. ( which was absolutely off the rail) 9am Friday Oct 25th. Terrible.
lol lol lol
The employees are always willing to help me out. I love my cakes that I order from there. They are always so fresh and delicious. keep up the work girls.
Samantha Conley
Went in there today to ask about a cake. I was asking for something extremely simple and the lady behind the counter was beyond rude about it. She absolutely refused to help me with the design I was wanting for a small cake or to even offer suggestions on how to do something similar. I was extremely disappointed in the service. I go there a lot because I love their donuts but I ended up going to a corporate company which sucks because I’d rather support a smaller local chain. I hope the lady was just having a bad day and this isn’t how she handles normal customers. But sadly I probably won’t be back after this experience because I while what I wanted was simple it’s very special to me and the way I was treated broke my heart.
J S
Two for two visiting this place and the lady working seemed irritated to have to have customers in the building. Definitely friendlier service at other donut stores in town. Baked goods are delicious though, but without the customer service to match, it’s a big no for me.
Atmosphere: 1
Food: 5
Service: 1
kkirklandmartin
Delicious baked goods, but borderline rude service. I always enjoy a smile and greeting when I enter a small business like this one. Didn’t receive either of these customer service basics from the person behind the counter, nor was this person helpful. Unfortunately I won’t be back.
Atmosphere: 2
Food: 5
Service: 2
Elizabeth Mizell
Wonderful place to go get Doughnuts from. Everyone there are very nice and friendly People who works there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bottle Water
Steve O
The cashier short changed me and than had an attitude about it. She threw my money across the counter to me and was very rude. This donut shop is closest to my house but there are many other donut shops that I can go to and I will from now on. I don't need to take abuse from a business. I do not serve them, the buis rss should serve and treat its customers with respect!
Atmosphere: 1
Food: 3
Service: 1
Ashley Fleming
I called the store before heading over to make sure they had my favorite donut. Sometimes they sell out fast. a lady that I didn’t know at the time answer the phone and I was explaining to her the donut she’s goes no and hung the phone up on me or something told me to get up and go anyway so once I get to the store, I see a whole tray full of the cinnamon roll donuts, so I asked the ladies it was three of them standing there I was like which one just answered the phone when I called to describe the donut, the lady cut me off and said no and hung the phone up on me, but there’s a tray full of the lady said that was me so I asked what was her name the name given was Rachel . She said I thought you were talking about pecan there flat and I explained you didn’t give me time to Describe the donut, you said no one hung up .She had a very bad attitude, not friendly at all customer service over the phone and inside the store was terrible with her. I’ asked could I leave my phone number so the owner could give me a call when the next time he think he might be in the store or could he just call me And she replied he’s almost never in the store, so hopefully the owner will see this message to my experience with Rachel and Rachel should keep in mind that she is the face behind someone else’s brand so you should always keep a smile be friendly and be mindful of the things you say, and do and public Because you never know who I am, that came inside. I could be a food critic. Just never know. Other ladies are a pleasure to see but Miss Rachael not so much!!!!!!!!!!!!!
I went this morning with my wife and 3 kids to get a couple dozen doughnuts and they charged me for each individual doughnut instead of by the dozen after I said I wanted it by the dozen multiple times I think I'll just stick with rolling pin $50 for doughnuts just isn't worth it to me when there is a lot cheaper options for doughnuts that are mediocre
I've been going in and making a big order once a week for several months. We just moved back here a couple years ago and I remembered I used to like them.
I was there last week and the lady who waited on me seemed super distracted. I had to repeat my order several times. When I got home I realized she had forgotten to put two jelly donuts in my bags. (Sidenote: they won't give me a box even when I order a dozen and everything gets mashed together). It had been busy, so I didn't bother calling and certainly wasn't going to drive all the way back for them. It wasn't a big deal.
So I went back this morning and casually mentioned it when I came in, since I was the only person there. The same frazzled lady got really snappy and I had to ask if she was mad at me. Like, who needs attitude first thing? Not me! I wasn't MAD about the jelly donuts. Whatever. Someone else rang me up and I asked if she charged me for them this time, and the bitchy one said, "Yes, because I waited on you last week and you didn't call or come in about it."
Okay, cool. You won't make it right? I've spent hundreds of dollars there and you're assuming I'm trying to rip you off? Have it your way! There are TONS of other bakeries.
But for fun, let's do the math, since I'll never spend another dime there:
Minimum $25 a week is $100 a month. $1200 a year. We don't plan on moving, so let's say 30 years. That's $36,000 they threw away over the cost of TWO donuts that she knew I paid for.
SMART! 😂
My dog recently had surgery and I came in wondering if they made anything for pups. The lady (clearly not sober at 9am)
Proceeds to tell me that giving my dog chocolate is a myth. Is she out of her mind? If the Koehler's see this.. I have never been soo disappointed in a locally owned business to allow this type of negligence. I didn't come in to get your asinine opinion. ( which was absolutely off the rail) 9am Friday Oct 25th.
Terrible.
The employees are always willing to help me out. I love my cakes that I order from there. They are always so fresh and delicious. keep up the work girls.
Went in there today to ask about a cake. I was asking for something extremely simple and the lady behind the counter was beyond rude about it. She absolutely refused to help me with the design I was wanting for a small cake or to even offer suggestions on how to do something similar. I was extremely disappointed in the service. I go there a lot because I love their donuts but I ended up going to a corporate company which sucks because I’d rather support a smaller local chain. I hope the lady was just having a bad day and this isn’t how she handles normal customers. But sadly I probably won’t be back after this experience because I while what I wanted was simple it’s very special to me and the way I was treated broke my heart.
Two for two visiting this place and the lady working seemed irritated to have to have customers in the building. Definitely friendlier service at other donut stores in town. Baked goods are delicious though, but without the customer service to match, it’s a big no for me.
Atmosphere: 1
Food: 5
Service: 1
Delicious baked goods, but borderline rude service. I always enjoy a smile and greeting when I enter a small business like this one. Didn’t receive either of these customer service basics from the person behind the counter, nor was this person helpful. Unfortunately I won’t be back.
Atmosphere: 2
Food: 5
Service: 2
Wonderful place to go get Doughnuts from. Everyone there are very nice and friendly People who works there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bottle Water
The cashier short changed me and than had an attitude about it. She threw my money across the counter to me and was very rude. This donut shop is closest to my house but there are many other donut shops that I can go to and I will from now on. I don't need to take abuse from a business. I do not serve them, the buis rss should serve and treat its customers with respect!
Atmosphere: 1
Food: 3
Service: 1
I called the store before heading over to make sure they had my favorite donut. Sometimes they sell out fast. a lady that I didn’t know at the time answer the phone and I was explaining to her the donut she’s goes no and hung the phone up on me or something told me to get up and go anyway so once I get to the store, I see a whole tray full of the cinnamon roll donuts, so I asked the ladies it was three of them standing there I was like which one just answered the phone when I called to describe the donut, the lady cut me off and said no and hung the phone up on me, but there’s a tray full of the lady said that was me so I asked what was her name the name given was Rachel . She said I thought you were talking about pecan there flat and I explained you didn’t give me time to Describe the donut, you said no one hung up .She had a very bad attitude, not friendly at all customer service over the phone and inside the store was terrible with her. I’ asked could I leave my phone number so the owner could give me a call when the next time he think he might be in the store or could he just call me And she replied he’s almost never in the store, so hopefully the owner will see this message to my experience with Rachel and Rachel should keep in mind that she is the face behind someone else’s brand so you should always keep a smile be friendly and be mindful of the things you say, and do and public Because you never know who I am, that came inside. I could be a food critic. Just never know. Other ladies are a pleasure to see but Miss Rachael not so much!!!!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
So very tasty and the staff was extremely nice.
Atmosphere: 5
Food: 5
Service: 5
Great donuts and friendly
Atmosphere: 5
Food: 5
Service: 5
Friendly staff. Great blueberry donut holes and chocolate long johns. Definitely recommend.
Atmosphere: 4
Food: 4
Service: 4
Fresh and delicious
Best Donuts in town yum!!
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