Pizza Hut
497 University Dr Suite C, Prestonsburg
(606) 886-1377
Recent Reviews
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Some days they do ok with communication and service but other days it's like you don't even exist. Two employees were playing on cell phones (texting someone, gaming, who knows). Either way, nobody should have to wait 20 mins for an order.
Service: 1
We ordered 2 pizzas and paid for extra cheese on each pizza. Neither one had it! In fact, there was hardly any cheese.
Employees was great and friendly. Super nice, and the food was good.
Atmosphere: 5
Food: 4
Service: 5
The workers were so busy and it was super late at night but they were super nice. Great service and great food . I have no complaints.
I ordered the heart pizza- the dough was soggy and not done. Terrible pizza
My order was incorrect but still ok.
Parking: There's a parking lot there. This Pizza Hut is located in a tiny shopping plaza of sorts.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pizza Hut Supreme, Triple Chocolate Brownie, Cheese Sticks, Cinnamon Sticks, Big Dinner Box with Pasta
If you order online your directed to a call center that can’t understand you I was placed on hold 7 times and was on the phone 20 minutes. You cannot call the local store. Worst customer service imaginable.
Service: 1
I live literally 6 minutes, which is 2.9 miles away from this location. Pizza Hut and called for them to deliver to my house. Just 5 seconds ago, they told me. There is too many curves and turns on Abbott Creek to get to my house. But yet I see Pizza Hut delivery vehicles on Abbott Creek all the time. I will never use this establishment because of how lazy people are now days.!!!
Atmosphere: 2
Food: 5
Service: 1
My dad wanted a personal pan pizza so I called and it took 15 minutes to place the order after being on hold. I go to pick up the order and the store was packed with people. I only saw 2 workers. One that waited on one customer and then he told the guy boxing up the food he was leaving for a delivery and would be back soon. Mean while several customers kept coming in and the young guy left alone trying to load the food in the box’s would on occasion wait on customers but in no order. I had been there 15 minutes standing, my order was ready and he’d take care of people who had just walked in. Finally after about 20 minutes I spoke up and he handed me my pizza. An older couple who was there when I got there had told me they had waited 30 minutes just to place an order. When the young man gave me my pizza, I told him about this older couple who had been waiting so long to order. The worker was courteous and trying to take care of things but he was young, over whelmed and red faced from stress. This business really needs to do better about taking care of their customers and their workers by hiring enough help.
Atmosphere: 1
Food: 3
Service: 1
Can someone please pick up the phone
Restaurantji Recommends
Tried to order a pizza online and it wouldn't work then tried to call nobody answered so I just went to the store and ordered the pizza when I got home and opened the box.....NO MEAT ON MY PIZZA . I TRIED TO call back and nobody answered. I won't ever go back to that place again. My last visit with them.
Parking: Plenty of free parking
Atmosphere: 1
Food: 1
Service: 1
Tried to order a pizza online and it wouldn't work then tried to call nobody answered so I just went to the store and ordered the pizza when I got home and opened the box.....NO MEAT ON MY PIZZA . I TRIED TO call back and nobody answered. I won't ever go back to that place again. My last visit with them.
Parking: Plenty of free parking
Atmosphere: 1
Food: 1
Service: 1
Very polite always friendly.
Atmosphere: 3
Food: 4
Service: 5
Fast and good.
Pizza was horrible. Made on the wrong crust. Ordered large pizzas and the pizzas we got looked like medium. 3 pizzas, from the deals section with 3 tiny cups of marinara sauce. $70 bucks!!!My last time going to pizza hut unless it's free!!
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