Freddy's Frozen Custard & Steakburgers
333 S Dixie Blvd, Radcliff
(270) 506-0908
Recent Reviews
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10/10 black Freddy is a joy to be around. He really Brings the light to this establishment and has impeccable customer service.
Atmosphere: 5
Food: 5
Service: 5
served by the black freddy
Atmosphere: 5
Food: 5
Service: 5
The legendary black Freddy was goated as ever
Atmosphere: 5
Food: 5
Service: 5
the black freddy is amazing
Atmosphere: 5
Food: 5
Service: 5
Fabulous service with a smile!! Food came out fresh and quick! We were even upgraded to special penthouse seating for free. đ
Atmosphere: 5
Food: 5
Service: 5
Black Freddy cool. Yes he told me to tell yâall âblack Freddy sent youâ
Atmosphere: 5
Food: 4
Service: 5
Great place!
Atmosphere: 5
Food: 5
Service: 5
Awesome food
Drive thru line took a long time to move. Was in drive thru over 15 minutes until seen. Ordered 2 burger meals. Received food with cold fries and no seasoning. Went inside restaurant to address the fries being cold with no seasoning to one of the female workers behind the register. Female worker went to let another female worker know about the issue. She then told the female worker those were my fries that she just redid. Once she handed me the fries, I looked in the bag and noticed the fries still had no seasoning. I went back to the female worker and told her âthere is still no seasoning on the fries. She brought it back to the other female worker that was working on the fries stationed. She then started to get frustrated that the female worker told her no seasoning on the fries, which was a misunderstanding. Then the lady that was working at the fries stationed stated asking me âwhy I was madâ. So I then told her âbecause I waited in drive-thru for over 15 minutes to receive cold fries with no seasoning. She then stated âthe system is down at drive-thruâ in a rude tone. She then begin to make the fries over. She tossed the fries in the bag and then tossed the bag to me, instead of handing me the bag with an attitude. I begin to tell her how she gave me my bag and how the fries was dumped in the bag very rude. I told her I will give a call to cooperate to let them know how this situation. She then begin to tell me that âI am being recorded on video to see everythingâ. So I asked her âis she going to make my fries rightâ. She told me âthe fries wonât stand up and she is not making it overâ . Then a male worker asked her âcan he make it overâ and she said ânoâ and walked away to go talk to another male worker that just got to work. She went over to him to tell him what is going on. While I am waiting the young worker that previously asked her can he make my fries over, ended up fixing the bag of fries to give to me to fix the situation. I then walked out to go grab my phone to come back inside to get her name to report her customer service. I asked her what is cooperate number she told me to google it. I then approach her at the counter and asked her for her name. At first she was hesitant and didnât say anything and then I asked her again. She said her name is Brittany Smith and that she was the manager. At this point I was in shocked due to the behavior she was giving in front of other customers, workers and myself. She the walked away with a male worker and while they were walking away I heard him say âainât nobody going to be yelling at meâ in front of the other workers. I then asked him what is his name and he said âMichael D Crosby Jr and I am the managerâ. So I said both of yall are the managers acting like this? He then begin to raise the tone of his voice louder and told me to leave and he donât care if I report him. I then begin to leave
I have never experience this type of unprofessional customer service. Brittany and Michael in my opinion are not professional managers especially in front her the coworkers under them. They definetly did not set the example of being a professional and helpful through a situation that was a misunderstanding. Instead they chose to argue and not try to fix the situation at hand. No one should be treated like I was due to a misunderstanding. In my opinion, Brittany was already frustrated due to the register system going down and my issue just brought more frustration to her. She needs more proper training in being professional environment at work while issue arises.
Atmosphere: 2
Food: 1
Service: 1
Great service and energy food was out fast
Atmosphere: 5
Food: 5
Service: 5
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Atmosphere: 5
Food: 5
Service: 5
I had an awful day and stopped by to pick up dinner, Krysten C. Worked the drive-thru and was so patient and sweet, she turned my day around.
Atmosphere: 5
Food: 5
Service: 5
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