El Rancho Grande
115 Sam Walton Dr, Russellville
(270) 515-3288
Recent Reviews
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The Baja tacos are wonderful!
Food was great! Slow getting refills, but we had a great experience, will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Good food, big serving size
Atmosphere: 5
Food: 5
Service: 5
Workers that take to go orders over the phone need to speak and understand English. I went in to pick up my order and it was wrong and while in the restaurant told him 3 times what I wanted and it was still wrong.
I'm very upset and disappointed in our local restaurants. So I have a gastric sleeve and I have medical conditions in my stomach I usually order a full meal that goes to waste. My doctor told me to order this card and present it to restaurants so I won't have to order a full meal that is going to waste instead I will order from a senior or kids meal some places don't have a senior menu but kids meal today we went to El Rancho Grande Restaurant Rancho Grande Restaurante in San Juan it's a very special place for my hubby and I. We have been going there for over 9 years since we started dating and now married even before they wore at the building they are now they used to be across at the BBQ places and so this place has sentimental value to us. Today we went in on our church class break. I was going to order a regular plate but mind you we need to go back to church food is going to go bad and I had drank so much water that I was full of it even thought I was super hungry I cant drink 30 mnts before or after drinking any liquid due to I get full even though I'm hungry. So I decided to order from the kid menu and they wanted to charge me extra money besides that price of the plate. I presented my card and they told me no they couldn't do anything about it that I had to pay extra it made me feel so sad because unfortunately I have to deal with this situation for the rest of my life trying to figure out what to eat from the restaurants it's like a really extra charge in that case all just order the regular plate. Restaurants need to do accommodations for people with medical problems don't forget thanks to us everyone has a job. I was so disappointed I was going to order the most expensive meal. So they can see I'm only going to take 3 bites... Because like I said it ain't the price it's the accommodations to someone with health problems with proof on hand and they could have handled it better. We should have known better from last time we got a hair in our food we didn't say anything but walk out but twice disappointed. Just know you all lost loyal customers that have been there from when you all started. Here is the card my doctor gave me. As a business you all need to train your staff better for customer service. Especially the manager or whoever he was the one helping me out.
Great food! First time here for lunch. All food was great. Would come back again
Atmosphere: 5
Food: 5
Service: 5
The Mexican omelette with grilled chicken is phenomenal. Yes omelette.
Atmosphere: 5
Food: 5
Service: 5
As long as you don't get that one guy server, service is great.
Atmosphere: 5
Food: 5
Service: 5
My favorite Mexican restaurant in Russellville. The food is above the others in my opinion. When I visit and it's busy, sometimes it seems like there are not enough waiters. A majority of the time though service is prompt. I usually go once a week.
Atmosphere: 4
Food: 5
Service: 4
no recomiendo ese lugar !
Restaurantji Recommends
Enchiladas supreme were watery with meat processed either frozen or canned.. it was bland and grainy.. the only way to make it edible was to cover it in salsa and queso… the beans were runny n rice was bland likely processed resembling more soupy than anything once the fork entered into it…The only truly pleasant part was the man that came and sang by me our table creating a lighthearted environment. That man NEEDS a raise! He was absolutely amazing and friendly as anything….. if n I say IF I ever returned…. It would ONLY to order a sweet tea & hear him play!
Our waitress Berneaci? Only came by the table 2x.. so long we waited for the check that we waved another server down for to go boxes and FINALLY got the check. We literally had to go to the hostess stand as once again our server was mia -.-
We spent $37 and change… left hungry and irritated. I’m not the type to complain so I’m not going to whine for a free meal as I honestly wouldn’t return if they paid me to.
We were ticket 200 2/28/25
One of my favorite places to eat.
Can't complain about nothing..everything was spot on!!
The servers are the best. I've had three different servers and all three do a fantastic job.
i got raw meat on my salad and not even a discount or a sorry. totally cross contamination. manager Abel was hiding. after several waiters and cashier said he never moves from counter. Very true because I saw him all the time we were there by the counter. He said he didn't have the authority to give a discount, He mentioned i told the cookes to dispose everything already. I said that's not the point. I bit into it. Very rude Manager
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